We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Sinclair Ashman Back end calendarClosed   Amelia   Updated July 1, 2021 at 10:50pm   3 Most recent comment from Sinclair Ashman:Ok, thanks for your reply Liza. Kind regards,Sinclair Noelle problem with safari browserClosed   Amelia   Updated July 1, 2021 at 10:44pm   2 Most recent comment from [deleted]:Hi, Noelle,Thank you for choosing Amelia.And sorry to hear that you faced this issue.Could you please provide us with the URL to the page where this problem occurred?Also, could you please clarify if ... Charles Gonzalez Shop and Booking WebsiteClosed   Amelia   Updated July 1, 2021 at 10:41pm   2 Most recent comment from [deleted]:Hi, Charles,Thank you for choosing Amelia.In the integration with Amelia, WooCommerce plays the role of a payment getaway, therefore some of its features like a cart are not available. That's w ... Anke Jespers Settings cut-off appopointmentsClosed   Amelia   Updated July 1, 2021 at 10:20pm   2 Most recent comment from [deleted]:Hi, Anke,Thank you for choosing Amelia.At the moment, it's possible to set only the Minimum time required before booking time for each Service in Edit Service -> Settings -> General Settings. S ... Sandrine Delete event tags, bulk-delete old events,Closed   Amelia   Updated July 1, 2021 at 10:04pm   2 Most recent comment from [deleted]:Hi, Sandrine,Thank you for choosing Amelia.1. I'm afraid, at the moment the tags can be deleted only through the database. You can find them in wp_amelia_events_tags table. We will definitely i ... steven radloff employee locationClosed   Amelia   Updated July 1, 2021 at 1:15pm   2 Most recent comment from Aleksandar Vuković:Hello stevenThank you for your purchase.Employees are assigned to the default location automatically, and this location is the location you entered in Amelia/Locations.Please change it there, or if yo ... THIERRY ZoomClosed   Amelia   Updated July 1, 2021 at 11:36am   3 Most recent comment from [deleted]:Hi, Thierry,Sorry for the delayed response.Please make sure that you established Zoom integration according to our documentation: https://wpamelia.com/configuring-zoom/Also, please make sure that you ... Noelle Leahy SMS textsClosed   Amelia   Updated July 1, 2021 at 11:02am   2 Most recent comment from [deleted]:Noelle,Yes, sure, all the features will work the same way. You just won't be able to update the plugin and contact premium support (so, basically, we will still respond to simple questions if yo ... Phil Holmes Booking confirmationClosed   Amelia   Updated July 1, 2021 at 9:37am   8 Most recent comment from [deleted]:Phil,Thank you for letting me know, I'm glad I could help.Please save this file on your local machine since you will have to re-upload it after the update again.Best Regards. ilashreianand woocommerce cartClosed   Amelia   Updated July 1, 2021 at 9:25am   14 Most recent comment from [deleted]:Sandra,I'm glad I could helpPlease feel free to ask any other questions you might have (we are here for you, as always).Best Regards.  Cédric Bontems Notifications - Send Test email sends original, not customized emailClosed   Amelia   Updated July 1, 2021 at 9:06am   2 Most recent comment from [deleted]:Hi Cédric,thank you for reaching out to usPlease make sure that your cache is cleared, and check if you have any language related extensions; they can influence this as well. Liv Front end panel showing all activitiesClosed   Amelia   Updated July 1, 2021 at 9:05am   4 Most recent comment from [deleted]:Liv,I'm glad the issue was resolved.Please feel free to contact us if you have any other questions.Best Regards.  Daniel Forbes customer panelClosed   Amelia   Updated July 1, 2021 at 8:24am   6 Most recent comment from [deleted]:Hi Daniel,thank you so much for the credentialsBlazenka is currently out of the office, so I have taken the liberty to check out your site and see what is going on.Your setup is good, you have added t ... João Lopes Double bookingClosed   Amelia   Updated June 30, 2021 at 10:00pm   4 Most recent comment from [deleted]:João,Well, there's a very popular payment method called iDeal in the Netherlands, and it's almost the only payment method Dutch ppl use to pay online. So, after we received some requests, w ... Ali Raza Time slot is not displaying correct hoursClosed   Amelia   Updated June 30, 2021 at 9:06pm   3 Most recent comment from [deleted]:Hi, Ali,Thank you for choosing Amelia.1. It can be that there are some other bookings on these days or if you use G Cal integration, some time slots can be marked as "busy" in the G Cal. The thing is, ...