We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Joseph Benson Different Treatment RoomsClosed   Amelia   Updated July 16, 2021 at 9:45am   2 Most recent comment from [deleted]:Hi Joseph,thank you for reaching out to usThere is no option to have 2 employees booked together at the same time, I'm afraid; having multiple employees is a function to prevent overbooking of o ... YuhYing Event detailsClosed   Amelia   Updated July 16, 2021 at 6:49am   4 Most recent comment from [deleted]:YuhYing,Please let me know if you have any other questions.Best Regards. YuhYing Turn off spotClosed   Amelia   Updated July 16, 2021 at 6:48am   9 Most recent comment from [deleted]:YuhYing,I'm glad I could helpBest Regards. Mikel service calendar and more helpClosed   Amelia   Updated July 15, 2021 at 1:58pm   2 Most recent comment from [deleted]:Hi MikelThank you for reaching out to us.Probably, our feature Events Calendar view will match your requirements (but, as you can get by its name, it will work for you only if you use events and not ... Romy Winkler catalog view/ designClosed   Amelia   Updated July 15, 2021 at 10:56am   6 Most recent comment from [deleted]:You are most welcome If there is anything else we can assist you with please don't hesitate to open a new ticket. Have a wonderful day!  Bartosz manual bookingClosed   Amelia   Updated July 15, 2021 at 10:53am   2 Most recent comment from [deleted]:Hi BartoszThank you for reaching out to us.Could you please provide us with some more details and screenshots or a screen recording of the issue? Do you have any available time slots or employees tha ... Kurt Shortcodes with multiple categoriesClosed   Amelia   Updated July 15, 2021 at 9:57am   2 Most recent comment from [deleted]:Hi Kurt,thank you for reaching out to usI'm afraid only all or just one can be displayed at the moment.I'll kindly ask you to add it as a feature suggestion on this page. Features are pushe ... THIERRY How to Update Amelia plugin?Closed   Amelia   Updated July 15, 2021 at 9:50am   2 Most recent comment from [deleted]:Hi, THIERRY,Thank you for choosing Amelia.If you activated Amelia with the purchase code before, then the update option should be available on the WP Plugins page. You can just click on "Update now". ... Ramon Hein Wrapping HTML around Email Notification with wpbetteremailsClosed   Amelia   Updated July 15, 2021 at 7:55am   3 Most recent comment from Zene:You can try use Stripo email builder. It's based on HTML and has integration with many apps.  DoQtor Redirect Page After SchedulingClosed   Amelia   Updated July 14, 2021 at 10:56pm   4 Most recent comment from [deleted]:You can customize the "Thank you" page in Amelia -> Customize, for example:You can see the changelog of the updates on our website here: https://wpamelia.com/changelog/Best Regards.  Ali Raza Amelia Event Calendar Date PickerClosed   Amelia   Updated July 14, 2021 at 10:13pm   2 Most recent comment from [deleted]:Hi, Ali,We are glad to hear that you are satisfied with Amelia.1. It's probably related because those Events are recurring Events or Events that last for multiple days. In this case, I'm af ... Jill Darlington-Smith booking page creationClosed   Amelia   Updated July 14, 2021 at 10:08pm   2 Most recent comment from [deleted]:Hi, Jill,Thank you for choosing Amelia.You can use one of the shortcodes and add it through the corresponding WP widget to the page.Looking forward to hearing from you.  Joseph Benson Multiple, Same Treatments in PackageClosed   Amelia   Updated July 14, 2021 at 1:41pm   4 Most recent comment from [deleted]:Anytime JosephIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Romy Winkler ical fileClosed   Amelia   Updated July 14, 2021 at 1:36pm   2 Most recent comment from [deleted]:Hi Romy,thank you for reaching out to usI'm afraid, it's not possible to modify ics files at the moment. However, this feature is on our to-do list, and it will be added to one of the coming ... Giorgio Cancellation of renewalsClosed   Amelia   Updated July 14, 2021 at 1:15pm   4 Most recent comment from [deleted]:Thank you Giorgio,I have requested that one to be canceled as wellI wish you a great day!