As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

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Public Tickets

TAFF shortcodesClosed   Amelia   Updated July 24, 2021 at 7:00am   4 Most recent comment from [deleted]:Hi there,Liza is out of the office at the moment, so I hope that you don't mind me replyingThis depends from the number of the services, and also from the theme and site layout - you can try chan ... Tim Cannot add image from front end employee add eventClosed   Amelia   Updated July 24, 2021 at 6:55am   2 Most recent comment from [deleted]:Hi Tim,thank you for reaching out to usImages can only be managed from the backend at the moment, I'm afraid.I'll kindly ask you to add it as a feature suggestion on this page. Features are ... Matthew Bambrick Shortcodes in WooCommerceClosed   Amelia   Updated July 24, 2021 at 6:15am   4 Most recent comment from [deleted]:Hi Matthew,thank you for the kind replyNot yet unfortunately - for now WooCommerce only pulls this information from Amelia.I'll kindly ask you to add it as a feature suggestion on this page. Fea ... Asaf Registration as Customer with Phone numberClosed   Amelia   Updated July 23, 2021 at 9:50pm   2 Most recent comment from [deleted]:Hi, Asaf,Thank you for choosing Amelia.1. You can disable email address as a mandatory field in Amelia -> General Settings:2. I'm afraid, it's not possible to create a Customer or a Custome ... Ian Bowden Getting email working optimallyClosed   Amelia   Updated July 23, 2021 at 8:15pm   4 Most recent comment from [deleted]:Ian,Thank you for the clarification. Yes, I saw that part, I asked that question because it wasn't clear to me if you set mail service to WP Mail with the Fluent SMTP WP plugin or without. This ... Richard I am unable to use amelia on any pages on my website.Closed   Amelia   Updated July 23, 2021 at 7:57pm   3 Most recent comment from [deleted]:Hi, Richard,Sorry to hear that you faced this issue.As Said mentioned below, please make sure that you set Services up according to our documentation. Each Service should be assigned to at least one ... Niels Roest Amelia plugin not visible on mobile deviceClosed   Amelia   Updated July 23, 2021 at 2:17pm   2 Most recent comment from [deleted]:Hi Niels,thank you for reaching out to usIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Pierluigi Cipriani Amelia is not published on my word press siteClosed   Amelia   Updated July 23, 2021 at 2:17pm   4 Most recent comment from [deleted]:Hi PierluigiIf you have correctly set up the Customer Panel, once a client makes a booking they will receive the link to access it, but when making a test booking on your website I did not receive th ... Naomi error syncing with zoomClosed   Amelia   Updated July 23, 2021 at 1:54pm   2 Most recent comment from [deleted]:Hi Naomi Thank you for reaching out to us. Can you please select the city instead of the Time Zone in your WP General settings. This should solve the issue. Currently, there is only an option for cus ... Miriam Booking page loadingClosed   Amelia   Updated July 23, 2021 at 12:53pm   2 Most recent comment from [deleted]:Hi MiriamThank you for reaching out to us.Please go to Amelia > Settings > Activation and activate the slider Load Entities on page load. If that doesn't help this issue can be related to the ... Matthew Bambrick Select Multiple appointmentsClosed   Amelia   Updated July 23, 2021 at 12:08pm   2 Most recent comment from [deleted]:Hi, Matthew,Thank you for choosing Amelia.Are you referring to Packages? Then I'm afraid it's not possible with the way Amelia works now, since the "Add appointment" button was created in o ... Hayley Date BugClosed   Amelia   Updated July 23, 2021 at 12:04pm   2 Most recent comment from [deleted]:Hi Hayley,thank you for reaching out to usYes, I'm afraid Amelia does not have this function yet, so this is why it reacts like this to the Custom format including the week day.I'll kindly a ... Jennifer Kidwell Confirmation EmailsClosed   Amelia   Updated July 23, 2021 at 11:30am   6 Most recent comment from [deleted]:Jennifer,Yes, it seems correct.The placeholder wasn't filled in with appointments details because it was a test email, so there was no actual booked appointment.In order to test the Package Purch ... Vania Nettleford Recurring EventsClosed   Amelia   Updated July 23, 2021 at 10:53am   2 Most recent comment from [deleted]:Hi VaniaThank you for reaching out to us.If you add multiple dates to the same event the person who books will be added to all those dates.You can set recurring events by using this optionbut you will ... DAROLD SPARKS Shortcode Page LoadingClosed   Amelia   Updated July 23, 2021 at 10:21am   2 Most recent comment from [deleted]:Hi DaroldThank you for reaching out to us.This issue can be related to the outdated Guzzle version that was used in Amelia. Our developers are aware of this issue, and they will add a fix to the next ...