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Public Tickets

Devan Changing Booking Buffers to 15 minutes?Closed   Amelia   Updated May 10, 2021 at 1:54pm   2 Most recent comment from Miloš Jovanović:Hi Devan,Thank you for your inquiry.Yes, there is an option for this. To be able to see 15 minutes as an option in buffer time, go to the Settings page, open General Settings, and there you will find ... Angel Appointments automatically pendingClosed   Amelia   Updated May 10, 2021 at 1:29pm   6 Most recent comment from [deleted]:Hi, Angel!Actually, no. If a Custom field is not mandatory, then no answer will be pre-selected (because it will just remain empty), and if it is mandatory, then pre-selection doesn't make any se ... Sho Comment in customer panelClosed   Amelia   Updated May 10, 2021 at 12:55pm   6 Most recent comment from Aleksandar Vuković:You're welcome, ShoIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Brennen Perry Notifications not working through gmailClosed   Amelia   Updated May 10, 2021 at 12:48pm   2 Most recent comment from Miloš Jovanović:Hi Brennen Perry,Thank you for your inquiry and sorry for our late reply due to the non-working days.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we ... Kelley notifications are not working.Closed   Amelia   Updated May 10, 2021 at 12:27pm   2 Most recent comment from Aleksandar Vuković:Hello KelleySorry for the late response.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that� ... Natalie Tan upgrading from amelia lite to proClosed   Amelia   Updated May 10, 2021 at 11:53am   2 Most recent comment from Miloš Jovanović:Hi Natalie,Thank you for your purchase.Sorry for late response, we did not work because we have national holidays.Can you please tell me did you try to follow this guidehttps://wpamelia.com/lite-upgra ... Luca Turrin Time setupClosed   Amelia   Updated May 10, 2021 at 11:34am   2 Most recent comment from Miloš Jovanović:Hi Luca Turrin, Thank you for your inquiry and sorry for our late reply due to the weekend. To be able to set the quarter please go to the Settings page, open General Settings, and set the Default T ... Stefan Heindl Single date servicesClosed   Amelia   Updated May 10, 2021 at 11:01am   4 Most recent comment from Aleksandar Vuković:Hello StefanWe're glad to hear this helped.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Andy Cereghino Appointments Strange behaviourClosed   Amelia   Updated May 10, 2021 at 10:52am   4 Most recent comment from Aleksandar Vuković:I'm glad to hear that, AndreaThank you, the last week was relaxing, but coming back to a lot of tickets kind of lowers the hype of thatAnyway, this is exactly why we're not automatically d ... marta Amelia AdminClosed   Amelia   Updated May 10, 2021 at 10:13am   2 Most recent comment from Aleksandar Vuković:Hello martaThank you for your purchase.I am sorry to disappoint you, but unfortunately, Amelia Managers do not have the capabilities to delete anything. They can create and edit data in Amelia, but t ... Alexia Notification are not updated and settings SMTPClosed   Amelia   Updated May 10, 2021 at 10:12am   11 Most recent comment from Aleksandar Vuković:I'm glad to hear that, AlexiaIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Tomoya Shirai About synchronization with google calendarClosed   Amelia   Updated May 10, 2021 at 9:41am   6 Most recent comment from Aleksandar Vuković:You're welcome, TomoyaI'm glad to hear this issue is now resolved.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Ian functionalityClosed   Amelia   Updated May 10, 2021 at 9:02am   3 Most recent comment from [deleted]:Hi Ian,thank you for reaching out to us!I apologize for the later response, as we don't work on weekends.1) user browses website and sees the calendar/list of events we're running. These eve ... Leyla musleh how to remove a package that someone bought?Closed   Amelia   Updated May 10, 2021 at 8:37am   2 Most recent comment from [deleted]:Hi Turistas,Sorry for the delayed response, we don't work on weekends. I'm afraid, if the package was purchased, it can't be deleted unless the Customer books all the remaining appoint ... Jason Long Editing Packages & Tracking Package detailsClosed   Amelia   Updated May 10, 2021 at 8:36am   3 Most recent comment from Aleksandar Vuković:Hello Jason and Michael.The Packages feature's first version has been developed from a customer's perspective, as that's what we received as the most requested approach from our custome ...