As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

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Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
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Public Tickets

Mikey Haklander Gender optionsClosed   Amelia   Updated July 16, 2021 at 12:45pm   4 Most recent comment from [deleted]:Thank you so much Mikey!Now other can vote for it, and I will make sure to let the clients know that suggestion now exist if they request it, so that they can vote for your suggestion. If you have an ... Agence15zen Galoyer SMTP "Email has not been sent"Closed   Amelia   Updated July 16, 2021 at 12:43pm   2 Most recent comment from [deleted]:Hi there,thank you for reaching out to usIssue with email notifications could be caused by several reasons: 1. Your hosting provider is blocking all 3rd party settings, and only allowing their SMTP (o ... Dylan Updating purchase codeClosed   Amelia   Updated July 16, 2021 at 12:42pm   2 Most recent comment from [deleted]:Hi Dylan,thank you for reaching out to usPlease log into http://store.tms-plugins.com/ with the credentials you received in your e-mail when you purchased the plugin, then navigate to Manage Domains ... Gladys loadingClosed   Amelia   Updated July 16, 2021 at 12:24pm   2 Most recent comment from [deleted]:Hi Gladys,thank you for reaching out to usIf you have issue with slow scrolling of the page, unfortunately, there is some conflict with the Divi theme and there are two solutions to this. Add this sc ... Tom Barton 403 error for users with Editor / Amelia Manager / Amelia Employee levelClosed   Amelia   Updated July 16, 2021 at 12:21pm   2 Most recent comment from [deleted]:Hi Tom,thank you for reaching out to usYes, they can only change individual ones, I'm afraid, not company ones.I'll kindly ask you to add it as a feature suggestion on this page. Features a ... Billy Confirmation Email based on serviceClosed   Amelia   Updated July 16, 2021 at 12:18pm   2 Most recent comment from [deleted]:Hi Billy,thank you for reaching out to usAmelia only has notifications based on the actions taken, at the moment; I did receive this inquiry from multiple clients, so I'll kindly ask you to add ... Bernhard van Ham Creating automatic invoicesClosed   Amelia   Updated July 16, 2021 at 11:41am   2 Most recent comment from [deleted]:Hi, Bernhard,Thank you for choosing Amelia.I'm afraid, at the moment invoices are not included in built-in Amelia's features. It is only possible to send invoices if you use our integration ... Sebastian Hernandez Hosting Upgrade/Combine multiple servicesClosed   Amelia   Updated July 16, 2021 at 11:36am   2 Most recent comment from [deleted]:Hi Sebastian,thank you for reaching out to us, and for such kind feedback! I'm happy you have been satisfied with the service so farYou can export Customers, Event Attendees, etc. by pressing the ... Sandra Pradas packagesClosed   Amelia   Updated July 16, 2021 at 9:50am   11 Most recent comment from [deleted]:Hi Sandra,I'm glad to hear it worksFor the package, you can determine how many appointments they have to book immediately.In Package > Edit, you have an option saying Minimum Bookings Required.I ... Joseph Benson Different Treatment RoomsClosed   Amelia   Updated July 16, 2021 at 9:45am   2 Most recent comment from [deleted]:Hi Joseph,thank you for reaching out to usThere is no option to have 2 employees booked together at the same time, I'm afraid; having multiple employees is a function to prevent overbooking of o ... YuhYing Event detailsClosed   Amelia   Updated July 16, 2021 at 6:49am   4 Most recent comment from [deleted]:YuhYing,Please let me know if you have any other questions.Best Regards. YuhYing Turn off spotClosed   Amelia   Updated July 16, 2021 at 6:48am   9 Most recent comment from [deleted]:YuhYing,I'm glad I could helpBest Regards. Mikel service calendar and more helpClosed   Amelia   Updated July 15, 2021 at 1:58pm   2 Most recent comment from [deleted]:Hi MikelThank you for reaching out to us.Probably, our feature Events Calendar view will match your requirements (but, as you can get by its name, it will work for you only if you use events and not ... Romy Winkler catalog view/ designClosed   Amelia   Updated July 15, 2021 at 10:56am   6 Most recent comment from [deleted]:You are most welcome If there is anything else we can assist you with please don't hesitate to open a new ticket. Have a wonderful day!  Bartosz manual bookingClosed   Amelia   Updated July 15, 2021 at 10:53am   2 Most recent comment from [deleted]:Hi BartoszThank you for reaching out to us.Could you please provide us with some more details and screenshots or a screen recording of the issue? Do you have any available time slots or employees tha ...