As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
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Public Tickets

Tim Unable to add ServiceClosed   Amelia   Updated July 21, 2021 at 8:32am   2 Most recent comment from [deleted]:Hi Tim,thank you for contacting usI have replied to your previous ticket, so we can continue the correspondence there, and close this one as a duplicate. Thank you! krishna aura Can't add attendeesClosed   Amelia   Updated July 21, 2021 at 8:04am   7 Most recent comment from [deleted]:Hi Krishna,thank you for the kind replyAs this customization is not default in Amelia Event List, that is why conflict occurs.It probably can be done with some custom work, but our developers are ver ... Mauro Appointments payementsClosed   Amelia   Updated July 20, 2021 at 9:55pm   2 Most recent comment from [deleted]:Hi, Mauro,Thank you for choosing Amelia.1. I'm afraid, at the moment payments can be completed only at the moment of booking, and it's not possible to send a payment link to Customers with ... Stephen Step by step form using elementor global colour?Closed   Amelia   Updated July 20, 2021 at 8:52pm   2 Most recent comment from [deleted]:Hi, Stephen,Thank you for choosing Amelia.Amelia adjusts to the page builder and the theme that are used on the site, so probably Amelia's CSS wasn't properly applied due to a conflict with ... Nicole Emails Not going OutClosed   Amelia   Updated July 20, 2021 at 8:25pm   2 Most recent comment from [deleted]:Hi, Nicole,Thank you for choosing Amelia.Could you please clarify if you followed our documentation while setting up Amelia notifications?Also, what is the mail service that you use? If it's PHP ... Shehbaz Afzal Google Unverified WarningClosed   Amelia   Updated July 20, 2021 at 5:11pm   6 Most recent comment from [deleted]:You are most welcome I wish I could be more helpful. If there is anything else we can assist you with please don't hesitate to open a new ticket. Have a wonderful day!  Christoph Kind Seperate Notifications for each eventClosed   Amelia   Updated July 20, 2021 at 12:32pm   2 Most recent comment from [deleted]:Hi, Chris,Thank you for choosing Amelia.I'm afraid, this option isn't available at the moment. There's only one template for each Appointment or Event notification, and it can either ... Oláhné Korda Veronika RefundClosed   Amelia   Updated July 20, 2021 at 11:51am   2 Most recent comment from [deleted]:Hi Oláhné,thank you for reaching out to usPlease log into http://store.tms-plugins.com/ with the credentials you received in your e-mail when you purchased the plugin, then navigate to Purchases/ ... Ricardo Calendar Keeps LoadingClosed   Amelia   Updated July 20, 2021 at 11:37am   2 Most recent comment from [deleted]:Hi Ricardo!Thank you so much for reaching out to usYes, it would be great if they would be willing to check the server speed and data quantity (how quickly the information is retrieved) - the speed do ... Jonah Faigel Updating from 3.3-4.01Closed   Amelia   Updated July 20, 2021 at 11:22am   3 Most recent comment from [deleted]:Hi thereThank you for reaching out to us.Please download the full version from our store https://store.tms-plugins.com/login. My suggestion is to update the plugin manually by following these steps ... Julio Event with Woocommerce IntegrationClosed   Amelia   Updated July 20, 2021 at 11:12am   2 Most recent comment from [deleted]:Hi JulioThank you for reaching out to us.When the entire booking process is completed, the customer has entered card information and payed for the booking, then the email is being sent.So there is no ... mattycl Special AppointmentsClosed   Amelia   Updated July 20, 2021 at 10:52am   2 Most recent comment from [deleted]:Hi mattyclThank you for reaching out to us.If you are referring to multiple clients booking the same time slot this can be achieved by increasing the service's maximum capacity Just make sure to ... Tommy De Ruyck User RolesClosed   Amelia   Updated July 20, 2021 at 10:42am   6 Most recent comment from [deleted]:Tommy,Maybe you can re-create the Amelia Manager role after the update then? It's a bit time-consuming, but since we have updates only every 2 months, you won't have to do it that often.Also ... leander LanguageClosed   Amelia   Updated July 20, 2021 at 10:16am   18 Most recent comment from Aleksandar Vuković:We cannot replicate the issue on our staging, demo, local or test websites, so the plugin is working correctly. Something on your end is causing it not to work, and without excluding plugins (or the t ... Movimente Doesn't load shorcode in frontendClosed   Amelia   Updated July 20, 2021 at 9:54am   2 Most recent comment from [deleted]:Hi Movimente Thank you for reaching out to us. Unfortunately I am not able to see what is on the related link so let me see if I can assist you with some suggestions. Please check these points: 1. Ar ...