We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Russell Chau Unable to make an reservationClosed   Amelia   Updated July 12, 2021 at 10:17pm   4 Most recent comment from [deleted]:Hi, Russell,Sorry to hear that.Could you please clarify if this issue occurs with all the Services or only with specific ones?Also, please provide us with a temporary WP Admin login, so we will be abl ... Garion Bracken Email placeholder last 4 digits on cardClosed   Amelia   Updated July 12, 2021 at 9:26pm   2 Most recent comment from [deleted]:Hi, Garion,Thank you for choosing Amelia.At the moment, Amelia doesn't have access and doesn't store payment details of a Customer, therefore it can't be achieved with current built-in ... Samer Hassan 4.1 is blocking all frontend short codesClosed   Amelia   Updated July 12, 2021 at 7:09pm   9 Most recent comment from Konata:Thank you Samer.It worked!!  Mark Employee ViewClosed   Amelia   Updated July 12, 2021 at 2:03pm   4 Most recent comment from [deleted]:You are most welcome If there is anything else we can assist you with please don't hesitate to open a new ticket. Have a wonderful day!  Mohammed Al Ragom Zoom IntegrationClosed   Amelia   Updated July 12, 2021 at 11:51am   3 Most recent comment from [deleted]:Hi MohammedThank you for reaching out to us.This can't be hidden with any settings from within the plugin, but you can add some custom CSS on the Employee Panel page: div.am-cabinet-profile__zo ... Angel Gonzalez Feat requestClosed   Amelia   Updated July 12, 2021 at 11:46am   4 Most recent comment from [deleted]:You are most welcomeIf there is anything else we can assist you with please don't hesitate to open a new ticket.Have a wonderful day!  Carlos Horta woocommerce integrationClosed   Amelia   Updated July 12, 2021 at 11:44am   13 Most recent comment from Aleksandar Vuković:Hello SandorCustom code needs to be applied to the page where the booking form is. Depending on what you're using (Gutenberg blocks, or some page builder), adding the CSS or JS can be done in a ... Yannis TRIANTAPHYLIDES %appointment_cancel_url% shows nothingClosed   Amelia   Updated July 12, 2021 at 11:00am   10 Most recent comment from Aleksandar Vuković:Not exactly, Sebastian.Front-end employee panel is not related to the back-end (dashboard) of your WordPress site.The only thing you need to do is create a page with [ameliaemployeepanel], and add the ... Richard Reynolds I want to cancelClosed   Amelia   Updated July 12, 2021 at 9:50am   2 Most recent comment from [deleted]:i Richard,thank you for reaching out to us; I apologize for the later response as we don't work on weekends.I'm very sorry to see you go; if there is any aspect of Amelia that is causing yo ... Rick Mastry appointment time for same dayClosed   Amelia   Updated July 12, 2021 at 9:31am   12 Most recent comment from [deleted]:You are most welcome, I am really glad to hear thatIf there is anything else we can assist you with please don't hesitate to open a new ticket.And may I ask you for a small favor if you don’t m ... shannon kingsfield Showing attendeesClosed   Amelia   Updated July 12, 2021 at 9:24am   2 Most recent comment from [deleted]:Hi, Shannon,Sorry for the delayed response, we don't work on weekends.At the moment, there's no particular No-show status in Amelia.You can suggest that as a feature request here, or check i ... Cory Fuller Error when booking is completeClosed   Amelia   Updated July 12, 2021 at 8:20am   2 Most recent comment from [deleted]:Hi, Cory,Sorry for the delayed response, we don't work on weekends.I booked a test Appointment (under Amelia Test name, on July, 30) and I couldn't recreate the issue:Please try to book an a ... Sylvie Hanna PackagesClosed   Amelia   Updated July 9, 2021 at 3:26pm   2 Most recent comment from [deleted]:Hi Marie-Blanche Thank you for reaching out to us.Unfortunately custom notification emails are not yet supported but our developers plan to add this to one of our future updates. I'll kindly as ... Nacho No guarda mis cambiosClosed   Amelia   Updated July 9, 2021 at 1:56pm   6 Most recent comment from [deleted]:Hi NachoThis usually happens if you have a language checking tool, like "Gramarly" or "LanguageTool" installed on your browser. When you get to the Notifications page in Amelia, turn off the grammar c ... Traci web hooksClosed   Amelia   Updated July 9, 2021 at 12:38pm   4 Most recent comment from [deleted]:Hi Traci,yes, whatever you insert into GC it will block that time and date in AmeliaI'm glad you like the solution; if you have any further questions or issues, please feel free to open a new tic ...