As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

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Public Tickets

Holger Klopmeyer Only one appointment per date?Closed   Amelia   Updated July 21, 2021 at 2:56pm   4 Most recent comment from [deleted]:You are most welcome If there is anything else we can assist you with please don't hesitate to open a new ticket. Have a wonderful day!  Shota Ando How to check who cancel an event from employee portal.Closed   Amelia   Updated July 21, 2021 at 2:15pm   2 Most recent comment from [deleted]:Hi Shota!Customer will be able to cancel the event attendance in their customer panel:Employee can see this on the Employee panel, by going to this Event, clicking on a small icon with a person on it, ... Shota Ando Deleting Special Days.Closed   Amelia   Updated July 21, 2021 at 1:49pm   2 Most recent comment from [deleted]:Hi ShotaThank you for reaching out to us.Deleting old special days will not affect existing appointments no need to worryDo let us know if there is anything else we can assist you with.  Michael anthony Subscriptions?Closed   Amelia   Updated July 21, 2021 at 1:34pm   2 Most recent comment from [deleted]:Hi Michael, thank you for reaching out to usUnfortunately, at the moment there's no option to set recurring payments aka subscriptions in Amelia itself. One of the reasons is that Amelia doesn� ... DAROLD SPARKS CatalogClosed   Amelia   Updated July 21, 2021 at 12:45pm   2 Most recent comment from [deleted]:Hi, DAROLD,Thank you for choosing Amelia.1. Please make sure that you assigned your Services to at least one Employee and that Service duration (including Buffer time) doesn't exceed the Employe ... Jeff Kessel Booking Availability won't show.Closed   Amelia   Updated July 21, 2021 at 12:38pm   2 Most recent comment from [deleted]:Hi, Jeff,Thank you for choosing Amelia.Please note that the Employee's working hours should be set up in the Employee's profile.The Working hours and Days off settings on the Amelia -> Sett ... Amanda Pereira Customer Panel NotificationClosed   Amelia   Updated July 21, 2021 at 12:21pm   5 Most recent comment from [deleted]:Hi AmandaHave you actually set up a customer panel on your website? You need to have a page with a customer panel shortcode and add this URL in Amelia Settings - Roles settings Please have a look at ... Matthew Bambrick Recurring Pakcgaes/Setting up a Monthly Payment schedule for weekly appointmentsClosed   Amelia   Updated July 21, 2021 at 12:05pm   2 Most recent comment from [deleted]:Hi MatthewThank you for reaching out to us.Unfortunately something like this isn't possible at the moment with our plugin. Automatically recharging is not possible. Once customer books all appoin ... antonio ammannati Urgent login problemsClosed   Amelia   Updated July 21, 2021 at 11:13am   21 Most recent comment from [deleted]:Hi Antonio We are still not able to reproduce the issue even as a new user, in incognito mode or on different browsers. Since we have never opened your website before on this computer it loads the cur ... Scott Lewis Developer documentationClosed   Amelia   Updated July 21, 2021 at 10:33am   2 Most recent comment from [deleted]:Hi ScottThank you for reaching out to us.We have API Routes for the Amelia app, but most of them are protected depends on of the permissions that is set in WordPress Accounts. You can check those API ... THIERRY Appointments Employee PanelClosed   Amelia   Updated July 21, 2021 at 10:17am   6 Most recent comment from [deleted]:Hello Moritz,(I do apologize for referring to you as Thierry I believed this was your last name);I'm glad to hear it works!We're here anytime, please let us know if you need anything elseI ... Asaf Add time options for appointment time and before and afterClosed   Amelia   Updated July 21, 2021 at 10:11am   2 Most recent comment from [deleted]:Hi Asaf,thank you for reaching out to usYou can go to Amelia > Settings > General Settings, and adjust the Time Slot Step to less than 30 minutes.Then go back to Amelia > Services, and you will have ... Debbie van Cleef Unclear entry in changelog employee locationClosed   Amelia   Updated July 21, 2021 at 9:28am   2 Most recent comment from [deleted]:Hi Debbie,thank you for reaching outThis refers to the issue that came up when employee has multiple locations so some of them did not appear properly.Employee can have multiple locations, however, un ... Jennifer Holm Holm After Update continue button just spinsClosed   Amelia   Updated July 21, 2021 at 8:57am   6 Most recent comment from [deleted]:Hi Jennifer,thank you for letting me know; I'm glad to hear thatThis fix is permanent and should not cause further issues; Guzzle library updates just as well so we are keeping up with their (and ... Tania Hiatt Deposit paymentClosed   Amelia   Updated July 21, 2021 at 8:45am   24 Most recent comment from Aleksandar Vuković:Hi again TaniaI just checked the file, and it's working just fine. I'm attaching it again, just in case that it somehow broke during upload.Try deleting other instances of ameliabooking-pro ...