We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Pascal Activating DomainClosed   Amelia   Updated July 19, 2021 at 7:57pm   4 Most recent comment from [deleted]:Hi, Pascal,You can activate Amelia on the new domain by entering the same purchase code on the Amelia -> Settings -> Activation page. Since you said you deleted the previous one, it should work fine.A ... ilashreianand google caledarClosed   Amelia   Updated July 19, 2021 at 7:48pm   4 Most recent comment from [deleted]:I'm glad to hear thatPlease feel free to contact us if you have any other questions.Best Regards.  Tapiwa Loading loopClosed   Amelia   Updated July 19, 2021 at 12:31pm   2 Most recent comment from Aleksandar Vuković:Hello TapiwaThank you for your purchase, and sorry for the inconvenience.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a loo ... Gerardo Camorlinga Time ZonesClosed   Amelia   Updated July 19, 2021 at 10:54am   7 Most recent comment from Aleksandar Vuković:Hello GerardoIvana is out of the office today, so I'll help you out.Most databases use UTC for storing times, but this varies from hosting provider to hosting provider. UTC+0 is the default setti ... Gerardo Camorlinga Date disappears on small screensClosed   Amelia   Updated July 19, 2021 at 10:15am   2 Most recent comment from [deleted]:Hi again, Gerardo,Could you please clarify which page builder/theme you use on your site?Also, could you please provide us with the URL to the Customer panel with test access to it? You can post the ... Gerardo Camorlinga Customer Access Link CustomizationClosed   Amelia   Updated July 19, 2021 at 10:06am   2 Most recent comment from [deleted]:Hi, Gerardo,Thank you for choosing Amelia.Could you please provide me with a screenshot of the page with this message in order to avoid misunderstanding?Looking forward to hearing from you.  mustapha *Major flaw* No indication of their being a deposit paidClosed   Amelia   Updated July 21, 2021 at 10:42am   7 Most recent comment from [deleted]:Hi, Garion,Our developers requested additional details, so they will get a clearer idea of how it should work:Where would you like to see deposit info specifically (in a column, in an expanded row, e ... Marco Only 1 Extra Service scheduling the appointmentClosed   Amelia   Updated July 19, 2021 at 8:16am   5 Most recent comment from Outpeak SL:Hello Blaženka, Thank you so much for your help and your suggestion. Kindest regards. Gerardo Camorlinga Amelia NotificationsClosed   Amelia   Updated July 18, 2021 at 2:10pm   4 Most recent comment from [deleted]:You are most welcome If there is anything else we can assist you with please don't hesitate to open a new ticket. Have a wonderful day!  Nathan Morris Amelia file uploads for EmployeesClosed   Amelia   Updated July 18, 2021 at 11:51am   2 Most recent comment from [deleted]:Hi NathanThank you for reaching out to us.Unfortunately, there isn't such possibility in Amelia with its current built-in features. Fields for employees' information are the ones available w ... Kim Stevenson packagesClosed   Amelia   Updated July 18, 2021 at 9:04am   2 Most recent comment from [deleted]:Hi KimThank you for reaching out to us.Unfortunately packages of services cannot be configured in that way.What might help you to achieve something similar to this is our option for creating discount ... Ashley Altidor Amelia bookingClosed   Amelia   Updated July 17, 2021 at 6:12pm   9 Most recent comment from [deleted]:I am glad to hear you were able to resolve the issue  If there is anything else we can assist you with please don't hesitate to open a new ticket. Have a wonderful day!  Alexandre Location 1 and 2Closed   Amelia   Updated July 17, 2021 at 5:55pm   4 Most recent comment from [deleted]:You are most welcome I wish I could be more helpful. If there is anything else we can assist you with please don't hesitate to open a new ticket. Have a wonderful day!  Michael Flexible booking timesClosed   Amelia   Updated July 17, 2021 at 4:12pm   5 Most recent comment from [deleted]:Hi MichaIt probably can be done with some custom work, but our developers are very busy at the moment, working on some priority tasks and fixing bugs and issues with our plugins, so they won't be ... Marin Tapnoi Disable "Notify the customer(s)"Closed   Amelia   Updated July 17, 2021 at 4:07pm   2 Most recent comment from [deleted]:Hi MarinThank you for reaching out to us.You can disable this option permanently from Amelia-Settings-Notificationsbut once you disable this option please make sure to clear your website and browser c ...