As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
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Public Tickets

Niall McKee Appointments not appearing in AmeliaClosed   Amelia   Updated August 13, 2021 at 9:39am   20 Most recent comment from [deleted]:Hi Niall,I am not sure how I missed your message, I am so sorry - honestly whichever way works for you better!Just delete the access once I let you know I'm [email protected] Kibwe Williamson amelia Manager can't get into websiteClosed   Amelia   Updated August 13, 2021 at 9:05am   16 Most recent comment from [deleted]:Kibwe, It worked, thank you. I was able to see all the Appointments as a Manager and also book new ones: Could you please try to clear the browser cache and try to log in as a Manager again? If that ... James Taylor Default time slot vs Service DurationClosed   Amelia   Updated August 13, 2021 at 8:57am   4 Most recent comment from [deleted]:Hi, James,If you want to display only Packages from a particular group on the page, you should add all the Services that are included in these Packaged to the same Category and use the shortcode [am ... Dani Packages - set time between appointmentsClosed   Amelia   Updated August 12, 2021 at 11:51pm   2 Most recent comment from [deleted]:Hi, Dani,Thank you for choosing Amelia.The only way to achieve that at the moment is to set the second Service available for booking in 4+weeks only. Thus, when a Customer books appointments, he/she ... Kevin Booking Configuration HelpClosed   Amelia   Updated August 12, 2021 at 11:31pm   2 Most recent comment from [deleted]:Hi, Kevin,Thank you for choosing Amelia.In this case, if you want to display Events that are being performed on a particular date only, you can add the date as a tag in the Event settings and then us ... saulius masiulis frontend optiosClosed   Amelia   Updated August 12, 2021 at 10:41pm   6 Most recent comment from [deleted]:Saulius,It's the same booking view as you have on your site.Somehow, it got adjusted to the page in this way. Probably, it's related to the page theme, but it can be also Amelia's confi ... Jessica Garonzik MapsClosed   Amelia   Updated August 12, 2021 at 2:04pm   2 Most recent comment from [deleted]:Hi, Jessica,Thank you for choosing Amelia.Could you please check if the address of the third location was entered correctly since maybe Google cannot recognize it (for example, if it has some special ... Andreas Event type filter not showing in Event listClosed   Amelia   Updated August 12, 2021 at 9:57am   9 Most recent comment from Aleksandar Vuković:Hello AndreasI disabled "Load entities on page load" in Amelia Settings/Activation, and now the form looks fine:We released an update today (v4.1) which should resolve this issue, so please update th ... Carok Service : Add option with different priceClosed   Amelia   Updated August 12, 2021 at 8:41am   6 Most recent comment from [deleted]:Hi Carok,thank you for the kind reply!Unfortunately that is the only time Extra is available when a certain service is chosen that this extra is for.For multiple bookings at once there are always Pack ... Dominic Spencer Email for employeesClosed   Amelia   Updated August 12, 2021 at 8:39am   2 Most recent comment from [deleted]:Hi Dominic,thank you for reaching out to usI'm afraid that each employee needs to have a separate email address.You can enter fictional addresses such as [email protected] (that is literally my ... Succeedat Languages user rolesClosed   Amelia   Updated August 12, 2021 at 8:22am   2 Most recent comment from [deleted]:Hi there,thank you for contacting usLet's see what can be done, and please don't worry - restoration of site is sometimes absolutely neccessary.By default a user can only have 1 role at a ti ... Eva EventsClosed   Amelia   Updated August 12, 2021 at 8:06am   3 Most recent comment from Aleksandar Vuković:Hello Eva.At the moment, the only possibility is to automatically expand all closed events, so their description is shown, like this:To do this, you would need to add the following CSS on the page: .a ... Surace Michael content configuration failureClosed   Amelia   Updated August 12, 2021 at 6:57am   2 Most recent comment from [deleted]:Hi Michael,thank you for reaching out to usCan you please advise is there custom work done here? I'm trying to locate Amelia, as this code is not from Amelia.Please advise where your Amelia Booki ... Naimjon Sanginov having difficulties in section of Customize formClosed   Amelia   Updated August 11, 2021 at 10:29pm   2 Most recent comment from [deleted]:Hi again, Naimjon,I responded to the other ticket that you have, so I believe there's no need to duplicate the same information here.Please let us know if you have any other questions.Best Regar ... Talha Zahoor CAtegory issueClosed   Amelia   Updated August 11, 2021 at 1:36pm   3 Most recent comment from [deleted]:Hi, Talha,Thank you for choosing Amelia.1. Could you please tell which shortcode you used on this page?Also, how many Categories do you have?2. Yes, you can simply disable the Employee selection drop ...