We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Sanna Showing time slots without end tomeClosed   Amelia   Updated August 4, 2021 at 2:06pm   2 Most recent comment from [deleted]:Hi SannaThank you for reaching out to us.Yes, you can hide the end time of a service using custom CSS. You can use this script to show only the starting times: setInterval(function () {  var elemen ... Bonica Employee profileClosed   Amelia   Updated August 4, 2021 at 1:37pm   2 Most recent comment from [deleted]:Hi BonicaThank you for reaching out to us.You can add this period as Day off so they would not appear as available on the front end untill this period has passed TAFF Calendar View for EmployeesClosed   Amelia   Updated August 4, 2021 at 12:54pm   2 Most recent comment from [deleted]:Hi TAFFThank you for reaching out to us.Unfortunately this cannot be achieved using the plugin's builtin features. I'll kindly ask you to add it as a feature suggestion on this page.  Fea ... Gerardo Camorlinga Appointments are PendingClosed   Amelia   Updated August 4, 2021 at 12:19pm   4 Most recent comment from [deleted]:I'm glad it worked for you Gerardo,If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Bob Griggs New appointments combined with rejected apptsClosed   Amelia   Updated August 4, 2021 at 11:49am   2 Most recent comment from [deleted]:Hi Bob,thank you for reaching out to usThis is a normal behavior; cancelled appointment data will remain until that booking is fully deleted.By deleting the cancelled appointments you will prevent the ... Noelle Leahy SMS Budget remindersClosed   Amelia   Updated August 4, 2021 at 10:24am   2 Most recent comment from [deleted]:Hi NoelleThank you for reaching out to us.Unfortunately there is no reminder to top up your balance, you will have to keep an eye on that once in a while. I'll kindly ask you to add it as a feat ... Kevin Boonekamp Event categoriesClosed   Amelia   Updated August 4, 2021 at 8:36am   4 Most recent comment from [deleted]:Hi Veronica!Please let me know where have you reached out to us? Is it via this platform? If it's not please open up a ticket here.I see that you have 2 tickets that we have responded to - please ... Newman Date is really long to loadClosed   Amelia   Updated August 4, 2021 at 8:03am   9 Most recent comment from Aleksandar Vuković:Hello NewmanThe issue is definitely related to Outlook Integration.The plugin is looking for 999 busy events in Outlook, and it takes a lot of time to fetch them all, since it's looking through t ... Matthew Bambrick Customize Customer PortalClosed   Amelia   Updated August 3, 2021 at 11:04pm   2 Most recent comment from [deleted]:Hi MatthewThank you for reaching out to us.Unfortunately this cannot be achieved using the plugin's builtin features. I'll kindly ask you to add it as a feature suggestion on this page.  ... Phil Holmes Outlook calendarClosed   Amelia   Updated August 3, 2021 at 10:15pm   15 Most recent comment from [deleted]:Hi PhilThat's greatI assumed you connected different employees to separate calendars, I apologize for the misunderstanding. I am glad to hear everything works now, do let us know if there is any ... Jes Sørensen Connecting with ZapierClosed   Amelia   Updated August 3, 2021 at 6:39pm   3 Most recent comment from [deleted]:Hi JesWe are glad to see you found a solution If there is anything else we can assist you with please don't hesitate to open a new ticket. Have a wonderful day!  Sharon Kelly unable to update plugin to version 4.01Closed   Amelia   Updated August 3, 2021 at 5:22pm   2 Most recent comment from [deleted]:Hi SharonThank you for reaching out to us.Please download the installation file attached to my response and update the plugin manually by following these steps: 1.) Download zip from our store or fro ... Matthew Bambrick Adding Extras to PackagesClosed   Amelia   Updated August 3, 2021 at 3:22pm   2 Most recent comment from [deleted]:Hi Matthew Thank you for reaching out to us. We have had this request before and we do plan on implementing this option but I cannot give you an exact ETA. Features are pushed up on our "to-do" list ... Claudia Customer loginClosed   Amelia   Updated August 3, 2021 at 1:56pm   6 Most recent comment from [deleted]:Hi Claudia1. If you add this shortcode as a hyperlink to a specific word the URL will not be displayed it will stay as a hyperlink.2. When you click on the profile icon in the panel you will see the l ... Sanna GDPR - Sending encrypted notificationsClosed   Amelia   Updated August 3, 2021 at 11:24am   2 Most recent comment from [deleted]:Hi SannaThank you for reaching out to us.Unfortunately there is no option to send encrypted emails, only the normal ones to the customer or to some other email address.We did not have any feedback fro ...