We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Steve WPML TranslationClosed   wpDataTables   Updated April 27, 2023 at 10:06am   4 Most recent comment from Miloš Jovanović:Hi, Steve. Thank you for this clarification, now i understand what you meant. Unfortunately, at this time it is not possible to translate the values in the cells themselves. You can only translate th ... Mike and Stephie Need advice on particular applicationClosed   wpDataTables   Updated April 26, 2023 at 12:28pm   2 Most recent comment from Miloš Jovanović:Hi, Mike and Stephie.1. First we will comment about pulling data from Custom Fields/posts in our dataTables.As the custom posts/fields, are a part of the WordPress database; pulling this data can onl ... Paul Sullivan unable to filterClosed   wpDataTables   Updated April 25, 2023 at 7:06pm   4 Most recent comment from Miloš Jovanović:  Hi Paul.I am delighted to hear that this has been resolved. Thank you for letting us know. Anything else that we could assist with, please don't hesitate to create new tickets.  I wanted to ... Alison M Watson Maston File from provided URL is empty.Closed   wpDataTables   Updated April 25, 2023 at 6:55pm   6 Most recent comment from Miloš Jovanović:Hi, Alison.Yes. Unfortunately, if the source file which is already connected to a table gets changed,such as changing the file name, or number of columns or header names, that breaks the table.Then y ... Owen Barder Passing placeholderClosed   wpDataTables   Updated June 9, 2023 at 12:52pm   12 Most recent comment from Miloš Jovanović:Hi, Owen.My apologies,  i am just following up on this to advise that the initial advice which our developers provided is the same as the senior developer's input,he basically just confirmed wh ... Ali Data entered does not appear on mobile and some browsers like FirefoxClosed   wpDataTables   Updated April 25, 2023 at 5:54pm   2 Most recent comment from Miloš Jovanović:Hi, Ali.I notice on your first screenshot where the data is visible, you are logged as Administrator user.While on the other screenshot you are not logged in and there is no data revealed.Can you pl ... Simon Logan Split filter values/labelsClosed   wpDataTables   Updated April 25, 2023 at 4:02pm   2 Most recent comment from Miloš Jovanović:Hi, Simon.If i understand the use-case,  you would like to have a different "display value" that the end user can see when they choose values for filtering in a selectbox filter?-At the moment, this ... Paul Table wont show due to PHP WarningClosed   wpDataTables   Updated April 25, 2023 at 3:45pm   3 Most recent comment from Miloš Jovanović:Hi, Paul.I am delighted to hear that this has been resolved. Thank you for letting us know. Please don't hesitate to create new tickets for anything else we could assist with.We will be on stan ... Seon OShannon Table filter categories cannot be reliably savedClosed   wpDataTables   Updated April 25, 2023 at 3:37pm   29 Most recent comment from Miloš Jovanović:Hi, Seon. Sorry for another delay on the response time. -  Our developers are still working to debug this issue, they have installed the "All In One" cloned website copy and are isolating the root o ... Laurence Potter Karen Hornbostel Memorial Time Trial SeriesClosed   wpDataTables   Updated April 25, 2023 at 2:41pm   3 Most recent comment from Miloš Jovanović:Hi, Larry. Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to res ... Royal Media Number Range filter IssueClosed   wpDataTables   Updated April 28, 2023 at 12:01pm   8 Most recent comment from Miloš Jovanović:Hi, marchuleta.We can confirm that the first point is a bug, our QA Testing Team has reported back after detailed testing.Our developers isolated the bug, and they'll add it to their queue for f ... Joaquín Rolando Cabrera Ramírez Formidable Forms integrationClosed   wpDataTables   Updated April 24, 2023 at 5:31pm   2 Most recent comment from Miloš Jovanović:Hi, Joaquín Rolando Cabrera Ramírez. Thanks for reaching out to us. Sorry for the waiting time, we don't work over the weekends. - Please note : Formidable Forms integration for wpDataTables i ... akshay aggarwal multiple issues - tables & chartsClosed   wpDataTables   Updated April 24, 2023 at 4:14pm   4 Most recent comment from Miloš Jovanović:Hi, Akshay.Thank you for separating the subjects - we will go over all the tickets now.Let us know if you have any additional questions about this / 1st query here.Thanks again. bren Connecting to Cloud SqlClosed   wpDataTables   Updated April 24, 2023 at 2:03pm   6 Most recent comment from Miloš Jovanović:Hi, bren. My sincere apology - you already stated that it says "connection refused" when you try to connect. Can you provide a screenshot how that error looks when you go for "Test DB Settings", is th ... Omar Connecting to Google Cloud MySqlClosed   wpDataTables   Updated April 19, 2023 at 9:28pm   3 Most recent comment from Miloš Jovanović:Hi, Omar.I am delighted to hear that this has been resolved. Thank you for letting us know. Anything else that we could assist with, please don't hesitate to create new tickets. Have a great day ...