We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Isabel Passing URL parameter to VAR1Closed   wpDataTables   Updated May 22, 2023 at 7:14pm   2 Most recent comment from Miloš Jovanović:Hi, Isabel. Sorry for the delayed reply. - Could you show us more details in which way did you configure the URL parameter?If you can show us any screenshots or a Video additionally.Just make sure to ... Waitastart Link Formula ColumnClosed   wpDataTables   Updated May 22, 2023 at 5:53pm   2 Most recent comment from Miloš Jovanović:Hi, Waitastart.Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual t ... Peter Treier WPCharts with SQL Query as DatasourceClosed   wpDataTables   Updated May 22, 2023 at 4:24pm   8 Most recent comment from Miloš Jovanović:Hi, Peter.You're welcome. I am delighted to hear that this has been resolved. Thank you for letting us know. Please don't hesitate to create new tickets for anything else we could assist ... Griet De Groote HELPClosed   wpDataTables   Updated May 22, 2023 at 11:10am   2 Most recent comment from Miloš Jovanović:Hello, Griet De Groote. We do not work on weekends, so if you create a ticket during Saturday or Sunday, the earliest we will respond is going to be at Monday. Please don't hesitate to reach out ... Michael Fixed header not visible in front endClosed   wpDataTables   Updated May 22, 2023 at 11:05am   2 Most recent comment from Miloš Jovanović:Hello, Michael. Sorry for a late reply. - Thank you for reporting this bug. Our developers have already made a fix, and our QA Team is just testing to make sure that everything will work now without ... Jon Siswick-Clark FiltersClosed   wpDataTables   Updated May 22, 2023 at 10:50am   9 Most recent comment from Miloš Jovanović:Hi, Jon.I am delighted to hear that this has been resolved. Thank you for letting us know. Please don't hesitate to create new tickets for anything else we could assist with.We see there is a n ... Hugues Martin Min and Max input valuesClosed   wpDataTables   Updated May 22, 2023 at 9:50am   2 Most recent comment from Miloš Jovanović:Hi, Hugues.Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to re ... Dave Smoother lines and plotting empty valuesClosed   wpDataTables   Updated May 19, 2023 at 5:43pm   17 Most recent comment from Miloš Jovanović:Hi, Petr.Could you please open a new ticket from your account,then we can ask you for WP-Admin remote access, if thats'OK,  so we can inspect how you added this on your site and why it is not w ... Erez Data Chart with placeholdersClosed   wpDataTables   Updated May 19, 2023 at 9:52am   2 Most recent comment from Miloš Jovanović:Hi, Erez. Yes, this is possible, we will explain how you can achieve it. Just a side note, for pagination for charts. For example, if you need the chart to show data from all rows, rather than just t ... Thomas Traugott %CURRENT_POST_ID% is emplyClosed   wpDataTables   Updated May 19, 2023 at 9:06am   2 Most recent comment from Miloš Jovanović:Hi, Thomas.Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to re ... Pam Mitchell index does not exist (it does)Closed   wpDataTables   Updated May 18, 2023 at 7:58pm   31 Most recent comment from Miloš Jovanović:Hi, Pam.You're welcome, i am happy to help. Please don't hesitate to create new tickets for anything else we could assist with. Have a great day! Alan Block Bypassing wpDataTable's SQL query generator and passing queries to PHPMyAdminClosed   wpDataTables   Updated May 18, 2023 at 5:01pm   2 Most recent comment from Miloš Jovanović:Hi, Alan. I can see that this is a duplicate ticket, and we already covered this topic in another ticket: https://tmsplugins.ticksy.com/ticket/3372005/ For future reference, please don't open ... TonyF Displaying line breaks in text cellsClosed   wpDataTables   Updated May 18, 2023 at 4:52pm   6 Most recent comment from Miloš Jovanović:Hi, Tony.Thank you for passing these details to us.We will pass this to our developers as i hope it might help them to work on future improvements.-I understand where you're coming from, and i ... Jenna Klinner Accessibility FeedbackClosed   wpDataTables   Updated May 18, 2023 at 4:41pm   2 Most recent comment from Miloš Jovanović:Hi, Jenna.Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to res ... Miko Lee Integer and Float not showing correctlyClosed   wpDataTables   Updated May 17, 2023 at 4:40pm   3 Most recent comment from Miloš Jovanović:Hi, Miko Lee.And i just forgot to add, that is for the Number Format, but if you also need only one decimal point,you can change the number of decimals in the main plugin settings as well.Let us know ...