We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Johannes Sassmann Drop Down is not working correctlyClosed   wpDataTables   Updated April 19, 2023 at 9:20pm   8 Most recent comment from Miloš Jovanović:Hi, Johannes.I am delighted to hear that this has been resolved. Thank you for letting us know. Please don't hesitate to create new tickets for anything else we could assist with.   I wanted t ... Damilola Olorunsesan Shortcode not workingClosed   wpDataTables   Updated April 19, 2023 at 1:47pm   6 Most recent comment from Miloš Jovanović:Hi, Damilola. Our apologies for the waiting time. Sorry, but we are not able to provide Live calls or conference/meetings during our Support. We can just use the ticketing system, but we raised the p ... Jose Ignacio Limit editing to own data problemClosed   wpDataTables   Updated April 20, 2023 at 3:33pm   11 Most recent comment from Miloš Jovanović:Hi, Jose. We have confirmation, our 2nd level advised. Basically, the root of this issue is when we select the CONCAT column from the foreign table, as the "displayed value" for the Foreign Key Column ... Patrick McCaffrey Hide table until search button clickedClosed   wpDataTables   Updated April 18, 2023 at 9:29pm   4 Most recent comment from Miloš Jovanović:Hi, Patrick.Firstly, my apology for the waiting time on this reply.We had our Orthodox Easter holiday break which increased the delay.Thank you very much for your patience.-Actually, on this Documenta ... Henry fabrice ACFClosed   wpDataTables   Updated April 18, 2023 at 2:44pm   10 Most recent comment from Miloš Jovanović:Hi, Henry. Firstly, my apology for the waiting time on this reply.We had our Orthodox Easter holiday break which increased the delay.Thank you very much for your patience. - If i understood, now this ... Syed Omar Question about Gravity Form Add onClosed   wpDataTables   Updated April 13, 2023 at 7:25pm   2 Most recent comment from Miloš Jovanović:Hi, Syed.I did not fully understand this use-case and the question.1. For Gravity Form integration,only one Form can be connected to provide data for one Table at a time.It is not possible to link ... Victor Torres Rubio Error Could not resolve hostClosed   wpDataTables   Updated April 12, 2023 at 3:35pm   5 Most recent comment from Miloš Jovanović:Hi, Victor.Thank you for this update.We will do our best to advise what you can check next.If i understood, server is on an internal tunnel network.And that PHP file path opens through your browser, ... Authorized User Stacked HighchartClosed   wpDataTables   Updated April 12, 2023 at 11:55am   2 Most recent comment from Miloš Jovanović:Hello.Please check out this example from our Documentation page about HighChart Stacked column chart.2. Alternatively, if you need to show the data as percentages, you can check out the Apexcharts 10 ... Syed Omar User Uploads Excel DataClosed   wpDataTables   Updated April 11, 2023 at 7:11pm   2 Most recent comment from Miloš Jovanović:Hi, Syed.If you mean for users to upload a file that already has the data source,rather than having to manually update each cell by cell;we have this feature where you can upload CSV/Excel or Google ... Dennis Add Link to TextClosed   wpDataTables   Updated April 11, 2023 at 5:37pm   6 Most recent comment from Miloš Jovanović:Hi, Dennis.Apologies that i missed that question.Yes, our developers and the QA Team are testing and optimizing all our plugin features and options for all the major browsers, such as Chrome, Mozilla ... Joko Zwarteveen How to add a custom column?Closed   wpDataTables   Updated April 11, 2023 at 5:35pm   10 Most recent comment from Miloš Jovanović:Hi, Joko.No problem, we are happy to help.Please don't hesitate to open new tickets for any other questions, we will do our best to advise.Thank you. Corey Multiselectbox filtering type not workingClosed   wpDataTables   Updated April 11, 2023 at 3:31pm   4 Most recent comment from Miloš Jovanović:Hi, Corey. Yes, unfortunately, this is a difficult bug,  so it will not be fixed in the next update i would say. Most probably it will take some time before it is completely fixed. The JS fix file h ... Tobias Steimer CSS Styling templatesClosed   wpDataTables   Updated April 11, 2023 at 1:46pm   6 Most recent comment from Miloš Jovanović:Hi, Tobias. You're welcome, i am happy to help. - In regards to coloring for the Number slider, yes, this turned out to be a tricky task for CSS. I found some selectors. For the "min value", you ... David Byers Extra header row appearing in new tablesClosed   wpDataTables   Updated April 11, 2023 at 10:41am   2 Most recent comment from Miloš Jovanović:Hi, David.That is not a header row, but it is actually our advanced Filter for columns.Your current setting is to render it in the table's Header,but if you wish, you can try changing this to the ... mickna combine link with another field as lableClosed   wpDataTables   Updated April 11, 2023 at 10:38am   4 Most recent comment from Miloš Jovanović:Hi, Michael.I am delighted to hear that this has been resolved. Thank you for letting us know. Anything else that we could assist with, please don't hesitate to create new tickets. Have a great ...