We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Fabricio Piloto Column Header update only after savingClosed   wpDataTables   Updated May 17, 2023 at 10:55am   3 Most recent comment from Miloš Jovanović:Hi, Fabricio.Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to ... Jose Ramirez TechnicalClosed   wpDataTables   Updated May 16, 2023 at 6:37pm   2 Most recent comment from Miloš Jovanović:Hi, Jose.Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to resp ... Kyra Sundance Can a website user check boxes specific to them and have them save?Closed   wpDataTables   Updated May 16, 2023 at 3:58pm   2 Most recent comment from Miloš Jovanović:Hi, Kyra.Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to resp ... DFSKarma Sizing of desktop vs mobile viewClosed   wpDataTables   Updated May 16, 2023 at 12:55pm   8 Most recent comment from Miloš Jovanović:Hi, DFSKarma.My sincere apology again for the waiting time between replies.Thank you very much for your patience and cooperation on this case.-I am happy to see that it seems we found a working solut ... IBED DATE FILTER (no data range)Closed   wpDataTables   Updated May 16, 2023 at 11:46am   15 Most recent comment from Miloš Jovanović:Hi, Davide. Sorry to disappoint you, but it seems there was a misunderstanding. We explained in the previous reply, but we will try to clarify with additional details or maybe to summarize the main p ... Grey Wolf Systems PHP 8.1Closed   wpDataTables   Updated May 16, 2023 at 9:36am   8 Most recent comment from Miloš Jovanović:Hi, Grey Wolf Systems.Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than ... E Separate DB Connection - PostgresqlClosed   wpDataTables   Updated May 15, 2023 at 9:18pm   3 Most recent comment from Miloš Jovanović:Hi, E.Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respond ... Jeff Margel Table showing unformattedClosed   wpDataTables   Updated May 11, 2023 at 5:03pm   17 Most recent comment from Miloš Jovanović:Hi, Jeff.Apologies for the waiting time.In the meantime, i sent this to our developer Team.They checked all the details as you described for this use-case,and i am truly sorry to disappoint you, we ... Nicolas Use plugin on local/development installationClosed   wpDataTables   Updated May 11, 2023 at 12:03pm   6 Most recent comment from Miloš Jovanović:Hi, Nicolas.I am delighted to hear that this has been resolved. Thank you for letting us know. Anything else that we could assist with, please don't hesitate to create new tickets.   I wanted t ... Suresh Rathore Private Ticket No. #3359238 titled as "Urgent : Tables not loading"Closed   wpDataTables   Updated May 10, 2023 at 11:10am   4 Most recent comment from Miloš Jovanović:Hi, Suresh. No problem, we absolutely understand, and you are right, our response times have been extremely slow for this time period, my sincerest apologies for that. - I just stated our standard p ... Fermí Garriga Font size on wpDataCharts very smallClosed   wpDataTables   Updated May 9, 2023 at 8:05pm   4 Most recent comment from Miloš Jovanović:Hi, Fermí. I am happy to see that the CSS helped. The CSS will not be affected by any plugin updates, so it will be safe to update without the need to apply any custom CSS again. Let us know if yo ... Martin Štecher Table migratingClosed   wpDataTables   Updated May 9, 2023 at 6:57pm   2 Most recent comment from Miloš Jovanović:Hi, Martin.Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to re ... Chris WorkaroundClosed   wpDataTables   Updated May 9, 2023 at 6:54pm   2 Most recent comment from Miloš Jovanović:Hi, Chris.Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to res ... Viktor pricing table demo #2Closed   wpDataTables   Updated May 9, 2023 at 6:34pm   5 Most recent comment from Miloš Jovanović:Hi, Viktor.Thank you for your patience and understanding,once again our apologies, we have been extremely busy in this time period.-We mentioned on the private ticket, but it is not a problem at all, ... Paul Sullivan SUM and GROUP BY not workingClosed   wpDataTables   Updated May 9, 2023 at 6:31pm   3 Most recent comment from Miloš Jovanović:Hi, Paul.Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to resp ...