We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Paul Fortey CSS QuestionClosed   wpDataTables   Updated May 3, 2023 at 5:54pm   2 Most recent comment from Miloš Jovanović:Hi, Paul.Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respo ... P new line on comma (\n)Closed   wpDataTables   Updated May 3, 2023 at 3:30pm   4 Most recent comment from Miloš Jovanović:Hi, P.Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respond ... Guy Willett Merging cellsClosed   wpDataTables   Updated May 3, 2023 at 3:17pm   6 Most recent comment from Miloš Jovanović:Hi, Guy.Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respo ... Carolyn Knight Support not answering urgent request for helpClosed   wpDataTables   Updated May 3, 2023 at 3:10pm   4 Most recent comment from Miloš Jovanović:Hi, Carolyn and Brenda.Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than ... Vanessa Katsapas Image in the headerClosed   wpDataTables   Updated April 28, 2023 at 5:07pm   2 Most recent comment from Miloš Jovanović:Hi, Vanessa.I am sorry to disappoint you, but at the moment, it is not possible to have an image as a header.You can make a development suggestion, and our devs will do their best to add this possib ... Steve Can not usClosed   wpDataTables   Updated April 28, 2023 at 5:04pm   3 Most recent comment from Miloš Jovanović:Hi, Steve.I am delighted to hear that this has been resolved. Thank you for letting us know. Anything else that we could assist with, please don't hesitate to create new tickets. Have a great da ... Chris Vasey Creating a form from link in the tableClosed   wpDataTables   Updated April 28, 2023 at 3:29pm   2 Most recent comment from Miloš Jovanović:Hi, Chris.If i understood, you have  a table that is linked with a source Google Sheet,and you need the output table to reflect editing of the source Google Sheet?-But now you would like to add a bu ... Jose Ramirez creating after with offload pluginClosed   wpDataTables   Updated April 28, 2023 at 3:14pm   4 Most recent comment from Miloš Jovanović:Hi, tony. I am sorry, but i am not familiar with CDN bucket in the Amazon,  and the "offload plugin", but we can help you change all the URL paths of the files which are linked for your tables in ou ... Jose Ramirez wp migrate by wp engineClosed   wpDataTables   Updated April 28, 2023 at 3:06pm   4 Most recent comment from Miloš Jovanović:Hi, tony. After you migrate everything, there is an additional step that needs to be made for the tables linked to existing data source.As i mentioned in the previous response :For tables linked to a ... Mee Column widths on mobileClosed   wpDataTables   Updated April 28, 2023 at 1:29pm   6 Most recent comment from Miloš Jovanović:Hi, Mee.You're welcome, i am happy to help.I am delighted to hear that this has been resolved. Thank you for letting us know. Anything else that we could assist with, please don't hesitate ... David Leigh How to read tables programmaticallyClosed   wpDataTables   Updated April 28, 2023 at 1:26pm   4 Most recent comment from Miloš Jovanović:Hi, David.You're welcome, we will do our best to advise you, as much as our support is able to cover.1. In regards to easy-to-use interface that Admin users can use in order to edit tables,the o ... Alejandro Flamerich Ajax table requestClosed   wpDataTables   Updated April 28, 2023 at 7:03am   9 Most recent comment from Aleksandar Vuković:Hi again Jeff.I am not aware of what exact code Alejandro used. All I know is what he wrote in this ticket.I can see that you've opened another ticket with a similar request, and that my colle ... Michael Ghelfi Layout and color problemClosed   wpDataTables   Updated April 27, 2023 at 2:00pm   16 Most recent comment from Miloš Jovanović:Hi, Michael. You're welcome, i am happy to help. It is no trouble at all for the time, that is what we are here for, there was no way for you to know of that bug from the Theme provider at that ... Samuel Jackson Update Broke Multiple Tables & ChartsClosed   wpDataTables   Updated April 27, 2023 at 10:25am   4 Most recent comment from Miloš Jovanović:Hi, Samuel. Firstly, you are correct about the delayed response time, i sincerely apologise for that once again. We will do our best to improve the response times across the board for all issues. - I ... Chris Brooks display and filteringClosed   wpDataTables   Updated April 27, 2023 at 10:08am   7 Most recent comment from Miloš Jovanović:Hi, Chris.I am happy to see that now it seems to generally work well, as needed for your use-case,but we will be on stand-by, let me know if you notice this issue reoccur at any point;and also you c ...