We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Scott IP AddressesClosed   wpDataTables   Updated March 30, 2023 at 4:06pm   6 Most recent comment from Miloš Jovanović:Hey, Scott.Thank you so much for sharing these possible solutions with us, and other users who might come across this ticket can use it as well.Of course, please also don't hesitate to open new ... SEBASTIAN TAYLOR Collapsible FiltersClosed   wpDataTables   Updated March 29, 2023 at 8:25pm   6 Most recent comment from Miloš Jovanović:Hi, seb. No problem, i am happy to put in a bit of extra effort to advise. Anything else that we could assist with, please don't hesitate to create new tickets. Thank you. SEBASTIAN TAYLOR Google Sheets Not UpdatingClosed   wpDataTables   Updated March 29, 2023 at 8:23pm   4 Most recent comment from Miloš Jovanović:Hi, seb.Sorry for the delay.-That is a bit of a tricky use-case, to be honest.I guess, if you could somehow get source data to go through an API or JSON source, here is what you could try :1. If you ... Florin RAU the excel for the google waterfall graph included in your documentationClosed   wpDataTables   Updated March 29, 2023 at 8:20pm   4 Most recent comment from Miloš Jovanović:Hi, Florin.I am happy to help. Anything else that we could assist with, please don't hesitate to create new tickets. Have a great day! Michael Merging cellsClosed   wpDataTables   Updated March 29, 2023 at 8:19pm   3 Most recent comment from Miloš Jovanović:Hi, Michael. Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to ... Corey Goffinet Would like to filter charts without viewing tableClosed   wpDataTables   Updated March 29, 2023 at 6:09pm   8 Most recent comment from Miloš Jovanović:Hi, Corey.First my sincere apologies for the waiting time.-It seems i found a solution that works better for the Date Filtering and this workaround.I have reproduced the same issue as you, on my test ... Wendy Brandt SQL Script ErrorClosed   wpDataTables   Updated March 29, 2023 at 2:05pm   3 Most recent comment from Scott Copeland :hi Wendy back Mr bill Paul Sullivan Query overloading serverClosed   wpDataTables   Updated March 28, 2023 at 3:43pm   6 Most recent comment from Miloš Jovanović:Hi, Paul. I am not sure i understood the steps you did, and the issue you are seeing now. If you created the SQL VIEW in your database, and now you create a new SQL Table in our plugin with Query as� ... Sara Generate a query to my SQL DatabaseClosed   wpDataTables   Updated March 28, 2023 at 12:02pm   4 Most recent comment from Miloš Jovanović:Hi, Sara.You're welcome.Please don't hesitate to open new tickets for any new questions,we will do our best to answer as quick as possible.Thank you. Mike Leary Cannot Add or Edit for All ColumnsClosed   wpDataTables   Updated March 27, 2023 at 5:03pm   3 Most recent comment from Miloš Jovanović:Hi, Mike.Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to resp ... Jeff Margel Data not savingClosed   wpDataTables   Updated March 24, 2023 at 1:50pm   2 Most recent comment from Miloš Jovanović:Hi, Jeff.Sorry for a late reply.Can we please take a look at the back-end of this table and the source table in the database?If you are pulling the SQL data from the same database where your WordPres ... Tobias Steimer no data after sortingClosed   wpDataTables   Updated March 23, 2023 at 8:19pm   2 Most recent comment from Miloš Jovanović:Hi, Tobias.It seems to view the table a logged user is needed.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from ... Paul passing filters from one wpdatatable to anotherClosed   wpDataTables   Updated March 23, 2023 at 8:14pm   2 Most recent comment from Miloš Jovanović:Hi, Paul.Sorry to disappoint you, but it is not currently possible to make a setup like that for "filters on the fly".At the moment, each table has their own filters, it is not possible for one table ... Justin Weldon Formatting a table that retrieves live data from Google SheetsClosed   wpDataTables   Updated March 23, 2023 at 4:38pm   9 Most recent comment from Miloš Jovanović:Hi, Justin. Sorry for replying late. You're welcome, i am happy to help and advise - at least as much as our support is able to cover. ( maybe a bit of extra effort, additionaly ) Firstly, thank ... Philip Rushworth Aqua skin inner bordersClosed   wpDataTables   Updated March 28, 2023 at 10:26am   4 Most recent comment from Miloš Jovanović:Hi, Philip.Just following up, in regards to that issue with the Aqua Skin,Our developers isolated the bug, and they'll add it to their queue for fixing.  They will do their best to build a fix a ...