We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Authorized User Stacked Clustered Chart for subtotalsClosed   wpDataTables   Updated April 10, 2023 at 6:29pm   2 Most recent comment from Miloš Jovanović:Hi, Authorized.Thanks for reaching out to us.I am sorry to disappoint you, but something like your model is not possible to be achieved with our current charts capabilities.It is a very good idea for ... Sushil Kedia Appsumo Deal terms not being fulfilledClosed   wpDataTables   Updated April 10, 2023 at 6:21pm   2 Most recent comment from Miloš Jovanović:Hi, Sushil.All the AppSumo deals we had,  none of them include any add-ons,it is just the licence for our main plugin, wpDataTables, and it has multiple tiers, depending on how many AppSumo codes yo ... James Exton Editing tabClosed   wpDataTables   Updated April 10, 2023 at 5:23pm   2 Most recent comment from Miloš Jovanović:Hi, James.Can you tell me what type of Table are you working with for this use-case?You can see more details explained on this documentation, about how to make Editable Tables.As pointed out there, t ... Douglas Milligan pass var 1-9 from page 1 to page 3Closed   wpDataTables   Updated April 7, 2023 at 7:36pm   9 Most recent comment from Miloš Jovanović:Hi, Douglas.We will close the ticket,but of course, please don't hesitate to open new tickets if any new question comes up, we will do our best to advise.Thank you. Douglas Milligan filtering and editable columnClosed   wpDataTables   Updated April 7, 2023 at 7:35pm   6 Most recent comment from Miloš Jovanović:Hi, Douglas.No problem, we will close this one.Please don't hesitate to open new tickets for anything else that might come up.Thank you. Fietsmaatjes %CURRENT_USER_ID% in column with foreign keyClosed   wpDataTables   Updated April 7, 2023 at 5:27pm   2 Most recent comment from Miloš Jovanović:Hi, Fietsmaatjes.I am sorry to disappoint you, but with our current plugin capabilities, it is not possible to achieve that with a Foreign Key Column.As you said, when we use a foreign key Column - ... Douglas Milligan filtering and front-end editingClosed   wpDataTables   Updated April 6, 2023 at 12:03pm   4 Most recent comment from Miloš Jovanović:Hi, Douglas.No problem, we will close this one and going to proceed on the other ticket.Thank you. John Williamson Endless loading issueClosed   wpDataTables   Updated April 6, 2023 at 11:44am   6 Most recent comment from Miloš Jovanović:Hi, John.I am delighted to hear that this has been resolved. Thank you for letting us know. Yes, it seems odd - maybe it was a strange caching issue that cleared itself on your site at some point.We ... Roberto Castiñeira Settings not savingClosed   wpDataTables   Updated April 5, 2023 at 7:40pm   4 Most recent comment from Miloš Jovanović:Hi, Roberto.I am delighted to hear that this has been resolved. Thank you for letting us know. Please don't hesitate to create new tickets for anything else we could assist with.   I wanted to ... Against The Odds Can't translate certain stringClosed   wpDataTables   Updated April 5, 2023 at 6:15pm   9 Most recent comment from Miloš Jovanović:Hi, Against.No, that was from my end, i did not really pass what our developers explained at first in a clear way.But it's absolutely OK, what matters is that we are on the same page about the g ... AAARob Calculation of columnsClosed   wpDataTables   Updated April 5, 2023 at 5:39pm   4 Most recent comment from Miloš Jovanović:Hi, AAARob.You are correct. Unfortunately, at this time, we do not have a working solution for the use-case you described.At the moment, when you add a Formula Based Column - it will only be visible ... Kelvin Uceta compare/calculate columns totals of different tablesClosed   wpDataTables   Updated April 5, 2023 at 5:34pm   2 Most recent comment from Miloš Jovanović:Hi, Kelvin.Thanks for reaching out to us.Apology for a delayed response time.-We are truly sorry to disappoint you, but it is not possible to use a calculation function from one table, and to pass it ... Rochelle test Victor hide columns from csv downloadClosed   wpDataTables   Updated April 5, 2023 at 5:08pm   4 Most recent comment from Miloš Jovanović:Hi, Rochelle.No problem, i am happy to advise.Please don't hesitate to open new tickets for any other questions, we will do our best to help as much as possible.Thank you. Lucas Cardoso Charts failingClosed   wpDataTables   Updated April 5, 2023 at 3:52pm   2 Most recent comment from Miloš Jovanović:Hi, Lucas. I have another user who reported the same issue... It is possible that the Google Charts API have changed something from their end. Our developers will certainly investigate this. Can you ... Tony66 charts show only first itemClosed   wpDataTables   Updated April 5, 2023 at 3:33pm   5 Most recent comment from Miloš Jovanović:Hi, Tony.I am delighted to hear that this has been resolved. Thank you for letting us know. We will keep a lookout, though, please let me know if you notice this issue again and we will do our best t ...