We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Mihu Error instead of chartsClosed   wpDataTables   Updated April 5, 2023 at 3:13pm   3 Most recent comment from Miloš Jovanović:Hi, Mihu.It seems that the issue has stopped happening, i am happy to hear that,but we will be on stand by, let me know if you notice them again.And i just wanted to additionally advice, our devs jus ... Adrian Ghio Change palette color apex chartClosed   wpDataTables   Updated April 3, 2023 at 8:31pm   2 Most recent comment from Miloš Jovanović:Hi, Adrian.Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to re ... Adrian Ghio case sensitive on searchClosed   wpDataTables   Updated April 3, 2023 at 8:29pm   2 Most recent comment from Miloš Jovanović:Hi, Adrian.Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to res ... Tony Fitzpatrick Table Values = 0Closed   wpDataTables   Updated April 3, 2023 at 8:25pm   4 Most recent comment from Miloš Jovanović:Hi, Tony.I am delighted to hear that this has been resolved. Thank you for letting us know. Please don't hesitate to create new tickets for anything else we could assist with.   I wanted to as ... Tony Goedde UpdatingClosed   wpDataTables   Updated April 3, 2023 at 7:44pm   2 Most recent comment from Miloš Jovanović:Hi, Tony. Our plugin is capable of auto-updates, and for majority of our users, it works. If the auto-updating does not work, that is not an issue coming from our plugin. If you activated the purchas ... Jouke Wijdoogen dynamic plceholderClosed   wpDataTables   Updated April 3, 2023 at 7:28pm   2 Most recent comment from Miloš Jovanović:Hi, Jouke.My apologies, i know that this will seem like a "broken record" with two responses being the same for two questions,but unfortunately, for this one as well - with our dynamic placeholders,� ... Jouke Wijdoogen Edit placeholder in frontendClosed   wpDataTables   Updated April 3, 2023 at 7:23pm   2 Most recent comment from Miloš Jovanović:Hi, Jouke.I am sorry to disappoint you, but with the current capabilities in our plugin,it is not possible to achieve this.You can make a development suggestion, and we will do our best to add a vali ... Luis Jimeno Filter by date don't work in any date formatClosed   wpDataTables   Updated April 3, 2023 at 1:34pm   3 Most recent comment from Miloš Jovanović:Hi, Luis.I am delighted to hear that this has been resolved. Thank you for letting us know. Anything else that we could assist with, please don't hesitate to create new tickets. Have a great da ... Jouke Wijdoogen Filtering not working on specific SQL QueryClosed   wpDataTables   Updated April 3, 2023 at 1:33pm   6 Most recent comment from Miloš Jovanović:Hi, Jouke.I am happy to hear that the VIEW fixed the filtering for your SQL table.Yes. We can completely understand that this is not ideal,but our plugin is not a database management tool and is not ... Augusto CUSTOM URL LINKSClosed   wpDataTables   Updated April 3, 2023 at 12:34pm   2 Most recent comment from Miloš Jovanović:Hi, Augusto.Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to re ... Austin Rodrick Google Crawler IndexingClosed   wpDataTables   Updated April 3, 2023 at 11:43am   2 Most recent comment from Miloš Jovanović:Hi, Austin.Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to re ... James Glover Create a table not showing in listClosed   wpDataTables   Updated April 3, 2023 at 9:59am   6 Most recent comment from Miloš Jovanović:Hi, Pablo.Sorry for the late reply.I am delighted to hear that this has been resolved. Thank you for letting us know. Anything else that we could assist with, please don't hesitate to create ne ... Felix Issue with new entries in tableClosed   wpDataTables   Updated April 4, 2023 at 12:02pm   5 Most recent comment from Miloš Jovanović:Hi, Felix.First, my sincerest apology for the waiting time.I am certain that i was able to access your page and table before,but now we are not able to access it again, so our developers were unable ... Kelvin Uceta Data table linked to CSV data sourceClosed   wpDataTables   Updated March 31, 2023 at 11:55am   4 Most recent comment from Miloš Jovanović:Hi, Kelvin.I am delighted to hear that this has been resolved. Thank you for letting us know. Please don't hesitate to create new tickets for anything else we could assist with.   I wanted to ... Eric Ma Not able to use Group FieldClosed   wpDataTables   Updated March 30, 2023 at 6:08pm   4 Most recent comment from Miloš Jovanović:Hi, Eric.No problem at all, i am happy that we helped to clarify on this subject.Please don't hesitate to open new tickets for any other questions, we will be happy to advise.Thank you.