We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Oliver Heuft Problem with Activation after buyClosed   wpDataTables   Updated June 7, 2023 at 1:14pm   2 Most recent comment from Miloš Jovanović:Hi, Oliver.If you don't see the Activation Tab in the main plugin settings, it means that you have the Lite plugin version installed. - Please follow the steps explained here,  it is a step-by ... KONSTANTINA MANIFAVA wpDataChartsClosed   wpDataTables   Updated June 6, 2023 at 12:11am   4 Most recent comment from Miloš Jovanović:Hi, Konstantina.Apologies for the waiting time.I am truly sorry to disappoint you, but at this time we do not have any way to achieve an average calculation on our charts.Our developers plan to work ... Sven Margref Expand/Collapse all RowsClosed   wpDataTables   Updated June 5, 2023 at 7:21pm   2 Most recent comment from Miloš Jovanović:Hi, Sven.Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to resp ... Zeba Lyra Euzebyo DatePicker / Calendar translation (pt-BR)Closed   wpDataTables   Updated June 5, 2023 at 7:13pm   9 Most recent comment from Miloš Jovanović:Hi, Zeba.I am happy to see that this helped.To be honest, it took me a few minutes as well to follow along and check all the lines,while i was testing this on my local Site, checking if anything got ... Griet De Groote front-end editingClosed   wpDataTables   Updated June 2, 2023 at 6:56pm   12 Most recent comment from Miloš Jovanović:Hi,  Griet De Groote.I am delighted to hear that this has been resolved. Thank you for letting us know. Anything else that we could assist with, please don't hesitate to create new tickets.   ... Lucas Cardoso Charts failing... againClosed   wpDataTables   Updated June 2, 2023 at 2:47pm   11 Most recent comment from Miloš Jovanović:Hi, Lucas.Just wanted to follow up on this.I checked again on the status, and our developers confirmed that they are actively working on fixing this bug.We still can't promise an exact ETA when ... Scott Saccone Numeric slider filter hides rows with null valuesClosed   wpDataTables   Updated June 1, 2023 at 2:14pm   2 Most recent comment from Miloš Jovanović:Hi, Scott.Thank you for reporting this bug.I have reproduced it on our Sandbox Demo site, and passed my reproduction Video to our QA Team,they will make a task for the developers to fix this as quic ... Scott Saccone "Clear filters" button is black when shown in form above tableClosed   wpDataTables   Updated June 1, 2023 at 12:36pm   5 Most recent comment from Miloš Jovanović:Hi, Scott.No problem, we will close this one, hopefully the devs should implement a fix soon.Thanks again. Damien Conditional Dropdown Search FiltersClosed   wpDataTables   Updated May 31, 2023 at 9:34pm   2 Most recent comment from Miloš Jovanović:Hi, Damien.Yes, we have a premium add-on that has Cascade Filtering, its logic works exactly as you described in your use-case.Please check more here.Before purchase, you can test all plugin and Add ... Hugues Martin Data retrieval in PHPClosed   wpDataTables   Updated May 31, 2023 at 8:56pm   4 Most recent comment from Miloš Jovanović:Hi, Hugues.I am delighted to hear that this has been resolved. Thank you for letting us know. Please don't hesitate to create new tickets for anything else we could assist with. Have a great da ... Gareth Furse Move Premium to new serverClosed   wpDataTables   Updated May 31, 2023 at 7:44pm   2 Most recent comment from Miloš Jovanović:Hi, Gareth.When you are moving on live site from local or stage site (or vice-versa) we can suggest using Plugin Duplicator. We use it and it's working fine because it will transfer all the f ... Mark Beasley Edit own data errorClosed   wpDataTables   Updated May 31, 2023 at 12:26pm   23 Most recent comment from Miloš Jovanović:Hi, Mark.Just an additional advise, in regards to setting up the "user_id" column with our Plugin for the "users can see and edit only their own data" feature,please check the example on our Document ... Ma Chung Multiple Table Not ShowingClosed   wpDataTables   Updated May 30, 2023 at 3:45pm   2 Most recent comment from Miloš Jovanović:Hi, Ma Chung. We apologise for a late reply on your initial ticket : https://tmsplugins.ticksy.com/ticket/3379050 At this time we do not have any other users with an issue like that, and we are also ... Michele wpDataTables 'NULL' when uploadClosed   wpDataTables   Updated May 30, 2023 at 12:35pm   2 Most recent comment from Miloš Jovanović:Hi, Michele.Firstly we apologies for all the time it took to respond on your initial ticket.I can see that this is a duplicate ticket, and we already covered this topic in another ticket: https://tm ... Vanessa Katsapas Adding content to a tableClosed   wpDataTables   Updated May 30, 2023 at 10:19am   6 Most recent comment from Miloš Jovanović:Hi, Vanessa.My apologies for a late reply.I am delighted to hear that this has been resolved. Thank you for letting us know. Anything else that we could assist with, please don't hesitate to cre ...