We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Frank Surget Max Size of DB To UseClosed   wpDataTables   Updated March 21, 2018 at 2:04pm   16 Most recent comment from Miloš Jovanović:HI Frank, Thank you so much. May I ask you to leave a review with the star rate which is very important for our product.On this link.Thank you. Best regards. wondong Chart with use of %CURRENT_POST_ID% not working on direct accessClosed   wpDataTables   Updated March 21, 2018 at 1:01pm   6 Most recent comment from Isidora Markovic:HI wondong,We are not sure why current post id is not pass to our plugin when you visit pages outside of the website. We are not familiar with that custom post type that you are using on your site a ... Mycreativewebsols Secure Data & Dynamic Parameter RequirementClosed   wpDataTables   Updated March 21, 2018 at 12:36pm   3 Most recent comment from Miloš Jovanović:HI Vijay,Thank you for your purchase.Yes we are using PHP CURL method but in some cases there is a probability that you will need to add some certificate to the plugin file ( depends on your certif ... Andrew Lim Can't get to configuration pageClosed   wpDataTables   Updated March 21, 2018 at 8:07am   8 Most recent comment from Isidora Markovic:HI androofoo,Our plugin is working with most of the plugins and themes, but conflicts with third party plugins or themes are always possible due to the nature of WP.  You can take a look about  ver ... Charmian WP datachart insertingClosed   wpDataTables   Updated March 20, 2018 at 1:22pm   2 Most recent comment from Isidora Markovic:HI Charmian,Thank you for your purchase.Unfortunately we don't have integration with Elementor pro at the moment. We have Visual Composer integration. You can copy shortcode of the chart that you nee ... offik TIMEDIFFClosed   wpDataTables   Updated March 20, 2018 at 1:09pm   4 Most recent comment from Isidora Markovic:HI Miloš,You are welcome.   If you have any more issues or questions feel free to open a new ticket, we will gladly help. We'd greatly appreciate it if you could take a minute and leave a revie ... fasilasol In the backoffice a have not the option SeriesClosed   wpDataTables   Updated March 20, 2018 at 12:48pm   6 Most recent comment from Miloš Jovanović:HI fasilasol,You are welcome.Hope that you will find the solution.Best regards. Graham Technical - date entry issueClosed   wpDataTables   Updated March 20, 2018 at 10:27am   2 Most recent comment from Isidora Markovic:Hi Graham, Thank you for your purchase. Yes that is the default behavior of the datepicker, but you can change it in file  wp-content/plugins/wpdatatables/assets/js/wpdatatables/wdt.funcs.js aroun ... Paul D. KPOGNON Collapse colomns on computerClosed   wpDataTables   Updated March 19, 2018 at 4:15pm   6 Most recent comment from Miloš Jovanović:Hi Paul,If you are logged in to Envato market you should be able to write a review on this link.Thank you. sungbin Loading Table title/Search/Info block ect.Closed   wpDataTables   Updated March 19, 2018 at 1:06pm   8 Most recent comment from Isidora Markovic:Hi sungbin,You are welcome.  I am glad that now tables is working fine. If you have any more issues or questions feel free to open a new ticket, we will gladly help. We'd greatly appreciate it if ... Frank Surget Unable to save new tablesClosed   wpDataTables   Updated March 19, 2018 at 10:29am   4 Most recent comment from Isidora Markovic:Hi Frank,Thank you for your purchase.Sorry for late response.  We are located in Serbia and our working time is from 10:00 to 17:00 CET. business days.I am glad that you found a solution. Some cust ... alcides_guara Can not upgrade from the frontendClosed   wpDataTables   Updated March 16, 2018 at 6:31pm   8 Most recent comment from Miloš Jovanović:Hi alcides_guara,The pleasure is mine, you are welcome.If you like our plugin and support we'd greatly appreciate it if you could take a minute and leave a review on CodeCanyon on this link. It mean ... Rhonda Stark Cannot upload PDF file as an attachment.Closed   wpDataTables   Updated March 16, 2018 at 1:35pm   6 Most recent comment from Miloš Jovanović:HI Rhonda,No problem at all.Glad to be able to help.If you like our plugin and support we'd greatly appreciate it if you could take a minute and leave a review on CodeCanyon on this link. It means a ... ollirinne HTML Editor configurationClosed   wpDataTables   Updated March 16, 2018 at 12:39pm   2 Most recent comment from Miloš Jovanović:HI Olli,Thank you for your purchase.Sorry but I did not quite understand what are you tying to achieve. Can you please describe me more or send me some example so I can give you my suggestion.Best ... stephens1215 Placeholders and calculated columnsClosed   wpDataTables   Updated March 16, 2018 at 12:24pm   4 Most recent comment from Miloš Jovanović:Hi stephens1215,Please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and r ...