We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Sune Editing Front End TableClosed   wpDataTables   Updated March 16, 2018 at 12:17pm   2 Most recent comment from Miloš Jovanović:Hi Sune,Thank you for your purchase.Please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most effici ... awoodwell ChartsClosed   wpDataTables   Updated March 16, 2018 at 11:45am   8 Most recent comment from Miloš Jovanović:Hi Aaron,I just spoke with my college which implemented charts for our plugin and unfortunately the chart spacing can not be changed as the all chart have the fixed width for the container.Also I wil ... Stuart Issue creating tablesClosed   wpDataTables   Updated March 16, 2018 at 10:27am   2 Most recent comment from Isidora Markovic:Hi Stuart,Thank you for your purchase.Can you please open Inspect element-Console and try to make it again and see is there some errors. If you have please take a screenshot so we can see it.Also if ... Aaron Front-End Editing PermissionsClosed   wpDataTables   Updated March 16, 2018 at 9:51am   2 Most recent comment from Isidora Markovic:HI Aaron,Thank you for your purchase.That is not possible with built in features of plugin, but you can use some css. To hide new and delete buttons you can add this CSS on Custom CSS field on wpDat ... lasit01 Hover textClosed   wpDataTables   Updated March 15, 2018 at 5:10pm   2 Most recent comment from Isidora Markovic:Hi lasit01,Thank you for your purchase.Unfortunately that is not possible with built in features of plugin. It require some code customization. avalonwebmedia WP Post Categories arrayClosed   wpDataTables   Updated March 15, 2018 at 3:46pm   3 Most recent comment from Miloš Jovanović:HI avalonwebmedia,Thank you for your purchase and thank you for sharing the solution with us and other customers.Good job on finding the solution.If you have any more issues feel free to open a new t ... Rhonda Stark Question about AttachmentsClosed   wpDataTables   Updated March 15, 2018 at 1:57pm   6 Most recent comment from Rhonda Stark:Thanks! And I'm still working on the plugin .. spoke too soon .. I was logged in as admin when I was testing. So need to figure it out when logged in as subscriber. Will update when I figure it out : ... Patrick Kellogg chartsClosed   wpDataTables   Updated March 15, 2018 at 9:20am   2 Most recent comment from Isidora Markovic:HI Patrick,Thank you for your purchase.Our plugin supports most use chart types for all three categories(Google chart, Highchart and Chart.js).There is a huge number of different chart types and depe ... Graham Shortcode parameters for manual tablesClosed   wpDataTables   Updated March 15, 2018 at 8:50am   6 Most recent comment from Isidora Markovic:Hi Graham,Unfortunately that is not possible with built in features of plugin. You can set the predefined value, but can't be change dynamically. certiprof connection with external databaseClosed   wpDataTables   Updated March 14, 2018 at 5:36pm   4 Most recent comment from Miloš Jovanović:Hi certiprof, Ok here are some ideas what to look in order to set the separate connection. First check if the firewall might cause this problem. Also please check with the hosting company because i ... diegoctor Problem editing and inserting valuesClosed   wpDataTables   Updated March 14, 2018 at 2:00pm   8 Most recent comment from Miloš Jovanović:HI Diego,Good job, glad to hear that.May I kindly ask you to open a ticket in Report builder category so we can keep our "one issue per ticket" policy.Best regards. Robert Barnes Ajax error 504Closed   wpDataTables   Updated March 14, 2018 at 9:58am   16 Most recent comment from Isidora Markovic:Hi Robert,You are welcome.I hope that developers will find a solution.Best regards. dmanexe Column settings (data, conditional formatting, etc) not workingClosed   wpDataTables   Updated March 14, 2018 at 9:55am   3 Most recent comment from Isidora Markovic:Hi dmanexe,Thank you for your purchase.It's looks like that you have some conflict with other plugin. Can you please deactivate one by one and see which one cause the issue? alanpsimmonds Modal Edit popup not showingClosed   wpDataTables   Updated March 13, 2018 at 4:16pm   6 Most recent comment from Miloš Jovanović:HI Alan,Thank you for sharing the solutions with us.I will forward this to my team and hopefully we can discuss about adding this code modification for the next update.Let me know if you find any is ... Dil Google Sheets accessClosed   wpDataTables   Updated March 13, 2018 at 2:05pm   13 Most recent comment from Miloš Jovanović:HI Dil,I will also investigate with the button and the shareable link.In our older versions both links was valid and you could create a table from them.Then Google changed something without letting u ...