We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay

Public Tickets

cianmaher Results FormattingClosed   wpDataTables   Updated April 10, 2018 at 10:32am   4 Most recent comment from Miloš Jovanović:Hi Cian,Thank you for your feedback.I will forward this to my team so we can test it out for our upcoming release.Best regards. Lance Mendoza My subscription become lite after updateClosed   wpDataTables   Updated April 10, 2018 at 9:54am   2 Most recent comment from Isidora Markovic:Hi Lance,Thank you for your purchase. Sorry for late response, Please note that we have a National holiday in our country from Friday 6th to Monday 9th.If you have installed premium version and in ... Dmitriy Salynin The Token or Item ID is incorrectClosed   wpDataTables   Updated April 10, 2018 at 9:35am   6 Most recent comment from Miloš Jovanović:Hi Dmitriy,You are welcome.As we are using Envato as the marketplace for selling the product, they have all necessary information like purchase keys, licenses and in this case item ID on their market ... berkay01 Which one is more fast ?Closed   wpDataTables   Updated April 10, 2018 at 9:33am   2 Most recent comment from Isidora Markovic:HI Berkay,Thank you for your purchase. Sorry for late response, Please note that we have a National holiday in our country from Friday 6th to Monday 9th.All option that you will you will have same ... Nehemiah Rodriguez Pop up editor off screenClosed   wpDataTables   Updated April 10, 2018 at 9:06am   3 Most recent comment from Isidora Markovic:HI Nehemiah,Thank you for your purchase. Sorry for late response, Please note that we have a National holiday in our country from Friday 6th to Monday 9th.I am glad that you find a solution.Best re ... Widevisions using wpDataTables in template filesClosed   wpDataTables   Updated April 6, 2018 at 2:33pm   4 Most recent comment from Miloš Jovanović:Hi Lorenzo,Sorry to disappoint you but unfortunately something like this is not possible to achieve with the plugin built in features at the moment.As a workaround maybe you can achieve this by using ... lasit01 incorrect display on ExplorerClosed   wpDataTables   Updated April 5, 2018 at 3:11pm   4 Most recent comment from Isidora Markovic:HI lasit01,You are welcome.Best regards. lasit01 Link on imageClosed   wpDataTables   Updated April 5, 2018 at 1:52pm   5 Most recent comment from Isidora Markovic:Hi lasit01,HTML Links - The target AttributeThe target attribute specifies where to open the linked document. The target attribute can have one of the following values: _blank - Opens the linked do ... SteveS99 DB Error writing update from table editClosed   wpDataTables   Updated April 5, 2018 at 9:31am   2 Most recent comment from Miloš Jovanović:HI SteveS99,Thank you for your purchase.When you have some complexed queries our suggestion is to make a VIEW in phpmyadmin or any other database management system and see if the query is returning t ... Kevin Kinsella Column Data TypeClosed   wpDataTables   Updated April 5, 2018 at 8:00am   2 Most recent comment from Isidora Markovic:Hi Kevin,Thank you for your purchase.You have option Time format in main settings of plugin where you can change time format.Two format types are available: 1:25 PM (12hour)13:25 (24hour) Harry Kronemeijer MySQL queryClosed   wpDataTables   Updated April 5, 2018 at 7:55am   2 Most recent comment from Isidora Markovic:HI harry440,Thank you for your purchase. If your MySQL-query based wpDataTable doesn’t work correctly with server-side processing, probably this is happening because wpDataTables server has proble ... itxaxhu668 Table Creation error!Closed   wpDataTables   Updated April 5, 2018 at 7:54am   10 Most recent comment from Isidora Markovic:Hi David, When you have questions or issues which are not related to the title of the active ticket or if you add post to the ticket that is not yours, please open a new ticket and we will help you ... Thepaky91 How can I create a table with links to see data details?Closed   wpDataTables   Updated April 5, 2018 at 7:51am   4 Most recent comment from Isidora Markovic:HI Thepaky91,Unfortunately that is not possible with built in features of plugin. What you can do is to make one more table with that info about all nutrients and insert on some page. Then make one ... abhinav Searching and advance filter not working for large data tableClosed   wpDataTables   Updated April 4, 2018 at 9:57am   5 Most recent comment from Isidora Markovic:Hi abhinav,As per documentation: MySQL DocsThe SELECT statement cannot contain a subquery in the FROM clause.Your workaround would be to create a view for each of your subqueries.You can take a look ... alanpsimmonds Cascading tablesClosed   wpDataTables   Updated April 4, 2018 at 9:01am   2 Most recent comment from Isidora Markovic:Hi Alan,Thank you for your purcahse.Unfortunately, that is not possible with built in features of plugin. It require some code customization.