We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Johnny Unable to set mobile / tablet width in settingsClosed   wpDataTables   Updated April 4, 2018 at 8:21am   5 Most recent comment from Miloš Jovanović:HI Johnny,Glad to hear that, you are welcome.Best regards. berkay01 When I logout I can't see my tableClosed   wpDataTables   Updated April 3, 2018 at 10:03am   2 Most recent comment from Isidora Markovic:HI berkay01,Thank you for your purchase.We visit links that you provide and we can see that you have a lot of js errors because of jquery. (attachment 1)We check and we can see that jquery is includ ... konafiresoftware Popup editing windowClosed   wpDataTables   Updated April 3, 2018 at 9:20am   2 Most recent comment from Isidora Markovic:HI konafiresoftware,Thank you for your purchase.1. Can you please check is all column have set Editor input type on EDITING tab in column settings?2. No, there is no limit of input fields in edit mod ... melsenbruch see and edit own data but admin can see everything?Closed   wpDataTables   Updated April 3, 2018 at 6:22am   2 Most recent comment from Isidora Markovic:HI melsenbruch,Thank you for your purchase.Yes you can, but you need to make one more table with MySQL query SELECT * FROM table_name. This table_name you can find in table option MySQL table name ... leslie_chapman Number of records in a tableClosed   wpDataTables   Updated April 3, 2018 at 5:52am   4 Most recent comment from Isidora Markovic:Hi Leslie,You are welcome. jrdios column sort does not workClosed   wpDataTables   Updated April 2, 2018 at 2:58pm   20 Most recent comment from Miloš Jovanović:Hi jrdios,Can you please check the wpdatatables support 2.The issue with the foreign keys can be that when you first create a table the values must be Integer ( with the numbers that can be related t ... leslie_chapman Prompts and datesClosed   wpDataTables   Updated April 2, 2018 at 8:13am   4 Most recent comment from Miloš Jovanović:HI Leslie,You are welcome.Best regards. clayostrom Displaying table data in a popupClosed   wpDataTables   Updated April 2, 2018 at 5:38am   2 Most recent comment from Isidora Markovic:Hi clayostrom,Thank you for your purchase.Sorry for late response.  We are located in Serbia and our working time is from 10:00 to 17:00 CET. business days.Unfortunately, that is not possible with ... porti1999 Error Table in data source has no rows.Closed   wpDataTables   Updated April 2, 2018 at 5:19am   8 Most recent comment from Isidora Markovic:HI porti1999, Sorry for late response.  We are located in Serbia and our working time is from 10:00 to 17:00 CET. business days. I am glad that you solve first issue. wpDataTables has two option ... fgmartin Bug in AdminClosed   wpDataTables   Updated March 30, 2018 at 10:03am   19 Most recent comment from Miloš Jovanović:Hi Frank,I changed the files now it should be all fine.Best regards. Jordan Baskerville Full Version RequiredClosed   wpDataTables   Updated March 30, 2018 at 9:25am   2 Most recent comment from Miloš Jovanović:HI jmb3993,Thank you for your purchase.Can you please follow this steps so you can manually update the plugin to full version:1.) Download zip from this link 2.) Use FTP to open /yourwordpressfolde ... abbodabby Searching across tablesClosed   wpDataTables   Updated March 30, 2018 at 8:57am   2 Most recent comment from Isidora Markovic:Hi Abby,Unfortunately, that is not possible with built in features of plugin. Best regards. spikesantee Can't Find TableClosed   wpDataTables   Updated March 29, 2018 at 4:40pm   4 Most recent comment from Isidora Markovic:HI spikesantee,The cause of the 406 error is usually due to a mod_security rule on the server. Mod_security is a security module in the Apache web server that is enabled by default on all hosting ac ... TRNimen Formula ColumnClosed   wpDataTables   Updated March 29, 2018 at 10:22am   5 Most recent comment from Miloš Jovanović:HI Tom,Unfortunately we do not know any of other plugins that can achieve something like this where you can include date in the formula column and calculate the days/weeks.About the refund: You can� ... Michael Feature Request - Actionable TablesClosed   wpDataTables   Updated March 29, 2018 at 9:24am   4 Most recent comment from Isidora Markovic:Hi Michael,You can take a look in our documentation about Front-end callbacks and also about Actions and Filters which are defined in wpDataTables plugin for customization's by developers.