We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay

Public Tickets

Dil editing selected columns onlyClosed   wpDataTables   Updated March 13, 2018 at 11:33am   4 Most recent comment from Isidora Markovic:Hi Dil,You are welcome.   If you have any more issues feel free to open a new ticket, we will gladly help. We'd greatly appreciate it if you could take a minute and leave a review on CodeCanyon o ... Mes Alumni loading issue in front EndClosed   wpDataTables   Updated March 13, 2018 at 10:53am   4 Most recent comment from Miloš Jovanović:Hi Mes,There are no errors in the error log that might be related to not loading the table.This is probably happening because of the possible values in the table that are set for filtering, there are ... Gordon Christie Pagenation ControlsClosed   wpDataTables   Updated March 13, 2018 at 10:09am   8 Most recent comment from Isidora Markovic:HI Gordon,It is done. We made some changes in our plugin so now pagination will work fine. This will be included in next update so you don't have to worry about this changes. If you still seeing the ... fergusrae No editing possible on column settingsClosed   wpDataTables   Updated March 12, 2018 at 5:40pm   18 Most recent comment from Miloš Jovanović:Hi Fergus,The pleasure is mine.Best regards. hardingnj CSS conditional formatting issueClosed   wpDataTables   Updated March 12, 2018 at 5:13pm   4 Most recent comment from Isidora Markovic:Hi hardingnj,We are working on improvement of our documentation and also FAQ section where you will find a lot of useful information about plugin functionality and lot more. hardingnj Column sortingClosed   wpDataTables   Updated March 12, 2018 at 5:10pm   3 Most recent comment from Isidora Markovic:Hi hardingnj,Thank you for your purchase.Yes you can set with option Use as default sorting column to sort specific column on load table. If you want to on click on column header sort only one direc ... Dil set up manual data tableClosed   wpDataTables   Updated March 12, 2018 at 4:37pm   4 Most recent comment from Miloš Jovanović:HI Dil,You are welcome.Best regards. sbellpanaprint Functioning wpdatatablesClosed   wpDataTables   Updated March 12, 2018 at 6:56am   7 Most recent comment from Isidora Markovic:HI Steve,Sorry for late response.  We are located in Serbia and our working time is from 10:00 to 17:00 CET. business days.It's looks like that cache cause the issue. Can you please clear the cache ... maevapn Turn on server-side processing once more than X rowsClosed   wpDataTables   Updated March 11, 2018 at 8:30pm   6 Most recent comment from Miloš Jovanović:Hi maevapn,Can you please send me here that file so I can take a look.Best regards. Leandro Lopez Add numbers to default rows per pageClosed   wpDataTables   Updated March 11, 2018 at 7:38pm   4 Most recent comment from Miloš Jovanović:HI Leandro Lopez,We are currently in the testing stage for the update of the plugin, so I hope that the next update will be released in next 3-4 weeks.Best regards. maevapn Please provide a proper .pot (template) file for localizationClosed   wpDataTables   Updated March 9, 2018 at 12:11pm   4 Most recent comment from maevapn:That's ok, I did a source scan of my own. Will wait for your PO in the text release. It should be a POT (t=template) by the way. There should be only one template and then a PO for each language. web_kings ChartClosed   wpDataTables   Updated March 9, 2018 at 9:44am   2 Most recent comment from Miloš Jovanović:Hi web_kings,Thank you for your purchase.You will need  to make some changes in code in file : /wp-content/plugins/wpdatatables/source/class.wpdatachart.php around line 1584 case 'int':    $r ... ASCThomas Table & Chart unavailable after updating csv fileClosed   wpDataTables   Updated March 9, 2018 at 9:01am   7 Most recent comment from Isidora Markovic:Hi ASCThomas,Please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and reso ... kshitiz324 Importing data from Google SpreadsheetsClosed   wpDataTables   Updated March 8, 2018 at 4:11pm   4 Most recent comment from Miloš Jovanović:HI kshitiz324, I requested access to your spreadsheet let me know when you approve it.Best regards. TurnerAlpenkraenzchen Timezone supportClosed   wpDataTables   Updated March 8, 2018 at 11:45am   2 Most recent comment from Isidora Markovic:Hi Axel,Thank you for your purchase.Sorry for disappointment but something like this is not possible with built in features of plugin. It requires some code customization.