We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Rexantus Google Sheets integrationClosed   wpDataTables   Updated March 7, 2018 at 5:27pm   12 Most recent comment from Miloš Jovanović:HI Rexantus,The issue is with the PostGrid plugin.If that plugin is disabled you can see the all column settings properly.Best regards. Gerald wpDataTablesClosed   wpDataTables   Updated March 7, 2018 at 3:18pm   4 Most recent comment from Isidora Markovic:Hi Gerald,Thank you for your suggestion. I will forward this to my development team to think about this like new feature in future.Best regards. hurrell02 Reduce the size of table filtersClosed   wpDataTables   Updated March 7, 2018 at 2:41pm   2 Most recent comment from Miloš Jovanović:Hi Allan,Thank you for your purchase.You can use this CSS code to set the width of the filters: .wpDataTablesFilter .wpDataTableFilterSection{min-width: 100 px !important;}You can also set the width, ... Bienecaro Copy table buttonClosed   wpDataTables   Updated March 7, 2018 at 11:18am   2 Most recent comment from Isidora Markovic:Hi Bienecaro,Thank you for your purchase.We visit table on the link that you provide and we see that Copy button is working fine,  the rows are copied to the clipboard and  then we can paste it the ... maevapn Missing localization for date pickerClosed   wpDataTables   Updated March 7, 2018 at 11:08am   6 Most recent comment from Isidora Markovic:HI maevapn,Thank you for your detailed suggestion. Like I said in previous post I will forward this to my team to think about this like new feature in future.Best regards Bienecaro Bug in front end editorClosed   wpDataTables   Updated March 6, 2018 at 6:18pm   4 Most recent comment from Isidora Markovic:Hi Bienecaro,You are welcome.  If you have any more issues feel free to open a new ticket, we will gladly help. We'd greatly appreciate it if you could take a minute and leave a review on CodeCany ... abbodabby formatting issues across browsersClosed   wpDataTables   Updated March 6, 2018 at 4:55pm   11 Most recent comment from Isidora Markovic:Hi Abby,If you made table using option Creating table form existing data source(for example you use data.xlsx), you can change that new lines in that file and save him like data1.xlsx  upload on ser ... Ectabro Settings errorClosed   wpDataTables   Updated March 6, 2018 at 3:29pm   6 Most recent comment from Miloš Jovanović:Hi Ectabro,We have a deadline to release it in the first two weeks of April but I can not tell you precisely when it will be available for update.Best regards. Alex Hinerfeld Date Format issueClosed   wpDataTables   Updated March 6, 2018 at 10:16am   9 Most recent comment from Isidora Markovic:Hi ahinerfeld,We can see that you are trying to get data from table that is made from some form. We are working on features for Gravity and Formidable forms integrations that they can be serverside t ... web_kings Stacked bar chart (HighCharts)Closed   wpDataTables   Updated March 5, 2018 at 5:25pm   6 Most recent comment from Isidora Markovic:Hi web_kings,Unfortunately that is not a proper way to change color.You can check all available option in Higcharts Api that you can use in wpdatacahart callbacks.To change the legend and Yaxis you c ... web_kings RefundClosed   wpDataTables   Updated March 5, 2018 at 5:06pm   4 Most recent comment from web_kings:never mind have managed to do temp edits to sort, bad support Bill Updating the data in the tablesClosed   wpDataTables   Updated March 5, 2018 at 12:54pm   14 Most recent comment from Miloš Jovanović:HI Glen,I tried clearing the browser cache and on a different device but still no result.Let me know when you think which time will be the best to login and investigate.Best regards. maurobassotti Visualization problemClosed   wpDataTables   Updated March 5, 2018 at 10:52am   14 Most recent comment from Miloš Jovanović:HI Mauro,Sorry for late response but we are not working during weekends.I will build the tables on your site.Can you just please tell me the ID of that tables and the column names which you want to b ... Nick Consecutive NumberClosed   wpDataTables   Updated March 5, 2018 at 10:42am   4 Most recent comment from Miloš Jovanović:Hi Nick,This will be applied to the tables that you specify the alter table auto increment not all of them.Best regards. emma_b91 Line Graph Null EntryClosed   wpDataTables   Updated March 5, 2018 at 10:35am   2 Most recent comment from Miloš Jovanović:HI Emma,Thank you for your purchase.Sorry to disappoint you but unfortunately there is no a built in feature in the plugin to allow this at the moment.Also due to our support policy and the customers ...