We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay

Public Tickets

rotem217 responsive view for filtersClosed   wpDataTables   Updated March 27, 2018 at 6:41am   2 Most recent comment from Isidora Markovic:Hi rotem217,Thank you for your purchase.You can use media queries for mobile view that you need and use class wpDataTableFilterSection  that is wrapped around every filter and reduce width that you ... Andrew Lim Pre-filtering TablesClosed   wpDataTables   Updated March 27, 2018 at 6:34am   2 Most recent comment from Isidora Markovic:HI androofoo,Thank you for your purchase.If you have only one table and you want to use it on different pages with different predefined filter values my suggestion is to look up in our documentation ... tpg_7654 Table entry countClosed   wpDataTables   Updated March 26, 2018 at 8:47pm   7 Most recent comment from Isidora Markovic:HI tpg_7654,You are welcome. If you have any more issues or questions feel free to open a new ticket, we will gladly help. We'd greatly appreciate it if you could take a minute and leave a review ... ShopFloorAutomations Save Not working on Filtering TabClosed   wpDataTables   Updated March 26, 2018 at 12:37pm   6 Most recent comment from Miloš Jovanović:Hi ShopFloorAutomations,There was a small issue on our side with the predefined values.This fix is included in our next version of the plugin so no need to worry.I added that code modification on your ... Stefan Hartmann Scatter ChartClosed   wpDataTables   Updated March 26, 2018 at 10:44am   2 Most recent comment from Isidora Markovic:HI Stefan, Thank you for your purchase. Sorry for late response.  We are located in Serbia and our working time is from 10:00 to 17:00 CET. business days. We can see that you have three tickets ... alanpsimmonds Vertical scrollClosed   wpDataTables   Updated March 26, 2018 at 8:32am   2 Most recent comment from Isidora Markovic:HI AlanThank you for your purcahse.Sorry for disappointment, but this is not possible with built in features of plugin. It requires some code customization. Kenneth Front end user editingClosed   wpDataTables   Updated March 26, 2018 at 8:28am   4 Most recent comment from Isidora Markovic:Hi Kenneth,Sorry for late response.  We are located in Serbia and our working time is from 10:00 to 17:00 CET. business days.I am glad that you found a solution.Best regards. Nuttak3 multiple row inputClosed   wpDataTables   Updated March 26, 2018 at 8:25am   4 Most recent comment from Miloš Jovanović:HI Nuttak3,Thank you for your purchase.Sorry to disappoint you but  unfortunately something like this is not possible to achieve with the plugin built in features at the moment with the standard tab ... jrdios Invisible Text in filterClosed   wpDataTables   Updated March 26, 2018 at 6:46am   7 Most recent comment from Isidora Markovic:HI melsenbruch, When you have new questions or issues please open a new ticket and we will help you there, because customer that open this ticket will get notification for every new post and reason ... Charlie Smith Change primary ID (wdt_ID)Closed   wpDataTables   Updated March 25, 2018 at 7:26pm   5 Most recent comment from Miloš Jovanović:HI Charlie,Glad to hear that you found a solution, good job.Hope that everything is working fine now.Let me know If you have any more questions.Best regards. syll Excel button shown only loged as administratorClosed   wpDataTables   Updated March 23, 2018 at 10:04am   8 Most recent comment from Isidora Markovic:Hi syll,You are welcome.  I am glad that you found what cause the issue.It is probably because of the browser version, because we are using all most used browsers an our local environment and table ... Mes Alumni shortcode not workingClosed   wpDataTables   Updated March 23, 2018 at 9:54am   2 Most recent comment from Isidora Markovic:HI Mes,Thank you for your purchase.I suppose that you use before our version of plugin that is lower then 2.x. With versions higher then 2.x we are using bootstrap framework for layout tables. We ca ... tpg_7654 Visible table entriesClosed   wpDataTables   Updated March 22, 2018 at 3:02pm   4 Most recent comment from Miloš Jovanović:HI tpg_7654,Glad that you found a solution.Best regards. Gary Foster Unable to access configuration tabsClosed   wpDataTables   Updated March 21, 2018 at 5:27pm   10 Most recent comment from Miloš Jovanović:Hi Gary,We did not further investigate this problem with the WP email users plugin yet.They use the same name for some classes to bind the actions for some of our classes and because of that our plug ... Linda Piper add data to tables with importClosed   wpDataTables   Updated March 21, 2018 at 3:03pm   2 Most recent comment from Miloš Jovanović:HI Linda Piper,Thank you for your purchase.You can take a look at our documentation where you can see how you can create tables by importing the data. Link1 Link2 Also you can find more useful inform ...