We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Felix Missing german translationClosed   Amelia   Updated November 2, 2022 at 9:19pm   2 Most recent comment from Stanislav Snagovskiy:Hi Felix, Thank you for reaching out to us. Words can be changed using POEDIT or Loco Translate for example very easily. I suggest you to install Loco Translate and then to translate these string ... Leszek Piątek Custom field textarea and new linesClosed   Amelia   Updated November 2, 2022 at 6:57pm   9 Most recent comment from Stanislav Snagovskiy:Dear Leszek,Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to r ... Jose Pérez funcion precio flexibleClosed Pre-purchase questions for Amelia   Updated November 2, 2022 at 2:32pm   2 Most recent comment from Marko Davidović:Hello Jose, Thank you for your interest in our product.Unfortunately, currently, this feature is not built-in in Amelia. But we plan to implement this feature. In any case, you can achieve this now. Y ... Abigail Semple Skipper activating my upgradeClosed   Amelia   Updated November 2, 2022 at 2:00pm   13 Most recent comment from Uroš Jovanović:Hello Abigail,We have resolved the issue from our end, please let us know if it works fine.Looking forward to your reply. Paul Pettersen Setting toursClosed   Amelia   Updated November 2, 2022 at 1:29pm   10 Most recent comment from Uroš Jovanović:Hello Paul,Thank you for clearing that up.Since there is no option to set different time periods over the other ones that are already created, I would suggest that you create a different employee and ... Alex Language DutchClosed Pre-purchase questions for Amelia   Updated November 2, 2022 at 1:06pm   2 Most recent comment from Marko Davidović:Hello Alex, Thank you for your interest in our product.At the moment we have Spanish, German, Dutch, Russian, Romanian, French, Finnish, Italian, Swedish, Brazilian Portuguese, Portuguese, Greek, Arab ... jean-marc Duchi WPDataTables capabilitiesClosed Pre-purchase questions for wpDataTables   Updated November 2, 2022 at 12:40pm   2 Most recent comment from Miloš Jovanović:Hi, JM DuchiThanks for showing interest in wpDataTables.We will do our best to advise if this use-case might be possible with our plugin.-1. Transfer/transform history data from actual tables (MS SQL ... Martijn Charts have become invisible/blankClosed   wpDataTables   Updated November 2, 2022 at 10:31am   6 Most recent comment from Miloš Jovanović:Hi, Martijn and Justin I have an update. Our developers discovered that all wpDataTables versions have a bug with the new version of highCharts,  when Min and Max values are set for axes.  They ... MatthewC Critical errorClosed Pre-purchase questions for wpDataTables   Updated November 2, 2022 at 10:11am   4 Most recent comment from Miloš Jovanović:Hi, MatthewCPerhaps there was a missunderstanding.The issue is not with the format of the Excel file, in terms of file extension.You should be able to use any .XLS and .XLSX formats.- From my experie ... BUSEYNE Karyne SERVICESClosed   Amelia   Updated November 2, 2022 at 9:08am   2 Most recent comment from Marko Davidović:Hello, Thank you for reaching out to us.Please note that the official support language is English, and we have to use Google Translator to try and understand other languages. Since a lot can be lost ... Jonas Höglund BOoking forms not shoing up on mobileClosed   Amelia   Updated November 2, 2022 at 9:07am   9 Most recent comment from Marko Davidović:Hello Jonas,We don't have an official integration with the DIVI popup yet but i will forward this as a suggestion to appropriate sector also I'll kindly ask you to add it as a feature sugge ... Jonas Höglund Changing the marginClosed   Amelia   Updated November 2, 2022 at 9:03am   6 Most recent comment from Uroš Jovanović:Hello Jonas,Glad to hear that it works now.My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  Can you, please, leave a review on the Lite versio ... Frank Wade Phone number not requiredClosed   Amelia   Updated November 2, 2022 at 9:01am   3 Most recent comment from Uroš Jovanović:Hello Frank,Glad to hear that the issue has been resolved.Please let us know if you have any other questions. Alexandre Salmi New categories and services not showing on front-endClosed   Amelia   Updated November 2, 2022 at 8:39am   6 Most recent comment from Marko Davidović:Hello Alexandre,Thank you a lot for that. This means a lot to us, and you are most welcome. We are here to help in any way we can. If you have any more questions please open another ticket and we wil ... Seth AutofillClosed   Amelia   Updated November 1, 2022 at 10:26pm   4 Most recent comment from Stanislav Snagovskiy:Dear Seth,Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to s ...