We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Rainer Functions in PlaceholdersClosed Pre-purchase questions for wpDataTables   Updated November 22, 2022 at 2:03pm   3 Most recent comment from Miloš Jovanović:Hi, Rainer Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to r ... Malik LoyaltyClosed   Amelia   Updated November 22, 2022 at 2:00pm   2 Most recent comment from Marko Davidović:Hello Malik, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia. You must create every coupon manually and you can send the automatically.There are seve ... Natascha Vantuykom recurring eventsClosed   Amelia   Updated November 22, 2022 at 1:11pm   2 Most recent comment from Marko Davidović:Hello Natascha, Thank you for reaching out to us.You can not do that since it is recurring. You can only create new events for those new dates when you wish your new event to be available.If you have ... Robin Tindall Resend notificationClosed   Amelia   Updated November 22, 2022 at 12:52pm   2 Most recent comment from Marko Davidović:Hello Robin, Thank you for reaching out to us.You can not resend as such but what you can do is you can cancel the old appointment and approve it in a matter of seconds and the customer will get the n ... Bill Preload search values via urlClosed   Amelia   Updated November 22, 2022 at 12:26pm   4 Most recent comment from Marko Davidović:Hello Bill,Unfortunately, what you want to achieve is not possible at this time. The only thing you can do is to use another form and filter [ameliastepbooking employee=1 category=3] through the shor ... Simon Maebe CouponsClosed   Amelia   Updated November 22, 2022 at 12:07pm   2 Most recent comment from Uroš Jovanović:Hello Simon,Thank you for reaching out to us.You can disable the "Coupons" option on the Amelia/Settings/Payments page.Please let me know if you have any other questions. Mujeres Sabias perfilClosed   Amelia   Updated November 22, 2022 at 11:36am   4 Most recent comment from Uroš Jovanović:Hello Mujeres,Thank you for clearing that up.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as ... Balendu Goswami Mobile viewingClosed   Amelia   Updated November 22, 2022 at 11:24am   6 Most recent comment from Marko Davidović:Hello Balendu Goswami,On this link https://www.wiesbaden-ayurveda-massage.de/ganzkoerper-massage/ we can not see the booking formYou can probably see it o the desktop because you are logged in. On m ... Roland SMS Notification Language questionClosed   Amelia   Updated November 22, 2022 at 11:18am   20 Most recent comment from Uroš Jovanović:Hello Roland,Glad to hear that you are satisfied.Please let us know if you have any other questions. FALANGA Abonnement ForfaitClosed Pre-purchase questions for Amelia   Updated November 22, 2022 at 11:15am   2 Most recent comment from Marko Davidović:Hello Falanga, Thank you for your interest in our product.Please note that the official support language is English, and we have to use Google Translator to try and understand other languages. Since ... Nagamootoo PaymentClosed Pre-purchase questions for Amelia   Updated November 22, 2022 at 11:10am   4 Most recent comment from Uroš Jovanović:Hello Nagamootoo,Glad to be able to assist you.Please let me know if you have any other questions. David Broom Manually make timeslots available at short noticeClosed Pre-purchase questions for Amelia   Updated November 22, 2022 at 10:38am   7 Most recent comment from Uroš Jovanović:Hello DavidYes, that is exactly how it works.Please let us know if you have any other questions. Roman Set service exact available booking timeClosed   Amelia   Updated November 22, 2022 at 10:33am   2 Most recent comment from Marko Davidović:Hello Roman, Thank you for reaching out to us.You can achieve this like this:1. You need to create 2 services2. You need to create 2 employees once that will work on half a day service, and second tha ... Jean-Michel Booking optionsClosed Pre-purchase questions for Amelia   Updated November 22, 2022 at 9:36am   2 Most recent comment from Marko Davidović:Hello Jean-Michel, Thank you for your interest in our product.This is possible to achieve in Amelia with our shortcodes like this for example[ameliabooking service=1] if you want to show the booking ... VITGT Consuming JSON API with authenticationClosed Pre-purchase questions for wpDataTables   Updated November 22, 2022 at 8:27am   23 Most recent comment from Aleksandar Vuković:Hello Frank.JSON Authentication and Nested JSON has been released in wpDataTables 5.0, released in late September.Feel free to check out the documentation and let me know if you have any further ques ...