We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Pablo Chamorro Use prefix o suffix from one cell of the tableClosed   wpDataTables   Updated November 21, 2022 at 11:44pm   2 Most recent comment from Miloš Jovanović:Hi ,PabloI am sorry, but i am not understanding your goal correctly, i am not sure what you mean.Could you elaborate in more detail, maybe additionaly with any kind of example screenshot,  or a shor ... Nora Kramer Redirect URL MismatchClosed   Amelia   Updated November 21, 2022 at 10:43pm   2 Most recent comment from Stanislav Snagovskiy:Hello Nora, Thank you for reaching out to us.If you see a "Redirect URI mismatch", the URI in Amelia and the URI in Google Developers Console are not the same. Please go to Amelia Settings/Integration ... Stavros Zakkas Packages and durationClosed   Amelia   Updated November 21, 2022 at 9:46pm   4 Most recent comment from Stanislav Snagovskiy:Dear Stavros,You are welcome, Yes, unfortunately, there is no such option to configure fixed time slots for packages in Amelia.Please let us know if you have any other questions.Have a nice day! Jon Step-by-Step booking 2 on mobileClosed   Amelia   Updated November 21, 2022 at 8:51pm   11 Most recent comment from Miloš Jovanović:Hi, Jon You're welcome, i am happy to be of any assistance, in this case unfortunately it is still not finished,but i can certainly confirm that we have this task on the list for the developers ... Wilhelm Alm Custom fields in manual entryClosed   Amelia   Updated November 21, 2022 at 8:11pm   2 Most recent comment from Stanislav Snagovskiy:Hello Wilhelm, Thank you for reaching out to us.I'm afraid we didn't quite get exactly what you want to achieve. Can you explain to us in a little more detail and maybe send us a couple of s ... Lucas Delete a schedule but without deleting the appointments that already existClosed   Amelia   Updated November 21, 2022 at 8:10pm   2 Most recent comment from Stanislav Snagovskiy:Hello Lucas, Thank you for reaching out to us.You can change your schedule in which case past appointments that already exist will not be deleted, it will only affect new appointments, as well as you ... Jason Cancellation - Returns money automaticaly?Closed   Amelia   Updated November 21, 2022 at 8:06pm   3 Most recent comment from Stanislav Snagovskiy:Hello Jason, Thank you for reaching out to us. I'm afraid, at the moment there's no feature for refunding Customers in Amelia. Therefore, refunds should have proceeded manually through the p ... Michael Stuart Bug version 5.1Closed Pre-purchase questions for wpDataTables   Updated November 21, 2022 at 7:44pm   8 Most recent comment from Miloš Jovanović:Hi, Michael  Sorry for the delay, we don't work weekends. - You're welcome, i am happy to help. Just to comment a bit more on the possible cause, changing the default wp_ prefix is not som ... Howard Tables from CPTsClosed Pre-purchase questions for wpDataTables   Updated November 21, 2022 at 7:10pm   3 Most recent comment from Miloš Jovanović:Hi, Howard And i just forgot to add,you can try out the full features of wpDataTables before purchasing on our sandbox Demo sites ( you can find links for the main plugin Demo as well as add-on D ... Nikola Pitanje y vezi mysql view-aClosed   wpDataTables   Updated November 21, 2022 at 6:14pm   2 Most recent comment from Miloš Jovanović:Pozdrav, Nikola Izvinjavam se na kasnjenju, ne radimo vikendom pa se ceka dodatna 2 dana na odgovor. - Kada koristite JOINS od vise tabela sa nasim pluginom, nazalost nece biti moguce editovanje. Nas ... Riley Editing capabilities not showing upClosed   wpDataTables   Updated November 21, 2022 at 6:09pm   2 Most recent comment from Miloš Jovanović:Hi, RileyPlease refer to the answer on the other ticket , https://tmsplugins.ticksy.com/ticket/3170469/It is not possible to currently edit the Forminator Forms in any way.You can check out our integ ... Riley Editing form entriesClosed Pre-purchase questions for wpDataTables   Updated November 21, 2022 at 6:09pm   2 Most recent comment from Miloš Jovanović:Hi, Riley Sorry for the waiting time.-It is not possible to Edit Forminator Forms in any way.We only have one editable Form integration,  it is the Gravity Form integrations premium add-on.The Grav ... Freddy Straub EventtemplatesClosed Pre-purchase questions for Amelia   Updated November 21, 2022 at 5:23pm   4 Most recent comment from Miloš Jovanović:Hi, Freddy Sorry for the delay.-Unfortunately, at this time we don't have anything available to achieve a use-case like that.We can only set Events into groups by using Event Tags,  then we ca ... Rainer column with link generated from table dataClosed Pre-purchase questions for wpDataTables   Updated November 21, 2022 at 3:42pm   2 Most recent comment from Miloš Jovanović:Hi, RainerFirstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to res ... Tyler Buddyboss Integration not showing Step-By-Step Booking 2.0Closed   Amelia   Updated November 21, 2022 at 2:36pm   6 Most recent comment from Uroš Jovanović:Hello Joshua,Can you please create a separate ticket for this issue so we can perform checks as this is a ticket of another user?Looking forward to hearing from you.