We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Pattadon Rebooking on Customer PanelClosed   Amelia   Updated November 23, 2022 at 9:51am   2 Most recent comment from Marko Davidović:Hello Pattadon, Thank you for reaching out to us.I can see that this is a duplicate ticket, and we already covered this topic in another ticket: https://tmsplugins.ticksy.com/ticket/3173240/For futur ... unicorn how to creat new account, from Front-End Costumer PanelClosed   Amelia   Updated November 23, 2022 at 8:56am   6 Most recent comment from Marko Davidović:Hello Franciska,Customers don't get to create accounts in Amelia - we don't have that. However, if they booked an appointment, they are automatically created as a customer in Amelia/Customer ... Tara Where to read sms that customers reply toClosed   Amelia   Updated November 23, 2022 at 8:51am   3 Most recent comment from Marko Davidović:Hello Tara and Arianne, Thank you for reaching out to us.Customers can not reply to SMS notifications. So if you want them to be able to respond to your notifications you can use some other number fo ... Tara Is there a way to delay or stop automatic email or sms notifications going out?Closed   Amelia   Updated November 23, 2022 at 8:45am   2 Most recent comment from Marko Davidović:Hello Tara, Thank you for reaching out to us. Unfortunately, currently, this feature is not built-in in Amelia.I'll kindly ask you to add it as a feature suggestion on this link https://features ... Michael setup questionsClosed   Amelia   Updated November 23, 2022 at 8:45am   2 Most recent comment from Marko Davidović:Hello Michael, Thank you for reaching out to us.An employee can not work at the same time in two locations, but you can add your employee to 2 locations at the same time and a soon as he is booked on ... Maite Thibaut Double booking problemClosed Pre-purchase questions for Amelia   Updated November 23, 2022 at 8:26am   6 Most recent comment from Marko Davidović:Hello Maite,You are most welcome. If you have any more questions please open another ticket in the Amelia category since this is a pre purchase category and we will gladly help you there. We wish y ... Lisa Van den Bunder NotificationsClosed   Amelia   Updated November 23, 2022 at 7:59am   2 Most recent comment from Marko Davidović:Hello Lisa, Thank you for reaching out to us.When you create new notifications for a specific service you need to add a service to this notification like thisAnd also you need to enable the option Se ... Francesca Kendall List of notifications sentClosed   Amelia   Updated November 23, 2022 at 7:37am   2 Most recent comment from Marko Davidović:Hello Francesca, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia.If you have any more questions please open another ticket and we will gladly help you ... Catalin Savin Red LineClosed   Amelia   Updated November 22, 2022 at 10:52pm   2 Most recent comment from Stanislav Snagovskiy:Hello Catalin, Thank you for reaching out to us.This is the current timeline.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help.Have a nice ... Tiago De Mesquita Sort table using absolute valuesClosed   wpDataTables   Updated November 22, 2022 at 8:14pm   6 Most recent comment from Miloš Jovanović:Hi, Tiago I am truly sorry to dissapont you but, other than that workaround, at this time, we don't have a built-in feature to achieve this.You can suggest it for our developers - they will do ... Berge Compatibility Amelia with ElementorClosed Pre-purchase questions for Amelia   Updated November 22, 2022 at 5:33pm   2 Most recent comment from Uroš Jovanović:Hello Berge,Thank you for expressing interest in the Amelia plugin.Amelia is compatible with Elementor builder and plenty users use them in combination.Please let me know if you have any other questi ... Dennis Adding a number of rows at onceClosed   wpDataTables   Updated November 22, 2022 at 5:15pm   4 Most recent comment from Miloš Jovanović:Hi, Dennis You're welcome, i am happy to help.-If you mean to choose where a new row would be implemented, like between existing rows?Currently, reordering rows is only possible to do with Sim ... Jeremie Infinity vertical scrollClosed   wpDataTables   Updated November 29, 2022 at 7:09pm   7 Most recent comment from Miloš Jovanović:Hi, JeremieWe got advised on this.- Datatables does not have this as a built-in feature,scrollY option is supported only if using an extension called Scroller (https://datatables.net/extensions/scrol ... Marc Ettl Automate Coupon?Closed   Amelia   Updated November 22, 2022 at 2:58pm   2 Most recent comment from Marko Davidović:Hello Marc, Thank you for reaching out to us.When you have several questions or issues, please open a new ticket, and we will help you there. In that way, issues and questions which are related to di ... Francesca Kendall Woo commerce & AmeliaClosed   Amelia   Updated November 23, 2022 at 2:00pm   5 Most recent comment from Marko Davidović:Hello Francesca,We just got the feedback from our colleagues and they have told us that you will need a different account for WooCommerce, since amelia users are only used for amelia. If you have any ...