We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Michaela Albrecht DSGVOClosed   Amelia   Updated November 29, 2022 at 1:12pm   7 Most recent comment from Miloš Jovanović:Hi, Michaela Thank you for your patience, my sincere apologies for the waiting time.- We have confirmation about this.Basically, we are only storing our client's/user's Email address when ... frederic payet Cannot assign out of office hoursClosed   Amelia   Updated November 24, 2022 at 1:18pm   4 Most recent comment from Uroš Jovanović:Hello Frederic,Yes, that cannot work at the moment as it causes a conflict between the roles.I have passed this suggestion to our management and hope that this option will be implemented for the empl ... Marc Hammoud Zoom integration deprecatedClosed   Amelia   Updated November 24, 2022 at 12:45pm   2 Most recent comment from Uroš Jovanović:Hello Marc,Thank you for reaching out to us.The change will take place on the 1st of June 2023, and we are preparing a change on our end as well as the documentation, it will be implemented a couple ... Fabrice Import/Export Data FunctionalityClosed Pre-purchase questions for Amelia   Updated November 24, 2022 at 9:47am   4 Most recent comment from Marko Davidović:Hello Fabrice, You are most welcome. You can find this export option in our demos like this Hope this helps.  César Yucra Rebrand AmeliaClosed   Amelia   Updated November 24, 2022 at 9:27am   2 Most recent comment from Marko Davidović:Hello César, Thank you for reaching out to us.This rebrand of Amelia is not ours and we do not provide support for this. But we thank you for bringing this to our attention, and for sending us the li ... Kenneth Harrell Event Pricing Setup - Add-on Charges - SpotsClosed   Amelia   Updated November 24, 2022 at 8:26am   4 Most recent comment from Marko Davidović:Hello Kenneth, You are most welcome, and we are glad that we were able to help you. I will forward your suggestion for the button to the appropriate sector, but I can not make any promises since Black ... Michael Paypal DemoClosed   Amelia   Updated November 24, 2022 at 8:03am   2 Most recent comment from Marko Davidović:Hello Michael, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia. We do not have an option for Venmo in Amelia. As for the live site, we do not have thi ... Anil Gökkaya Emojis in event titlesClosed   Amelia   Updated November 24, 2022 at 7:35am   4 Most recent comment from Marko Davidović:Hello Anil,I was thinking more as a suggestion not as a feature since this is not available at this time. I will forward this ticket also as a suggestion internally. If you have any more questions pl ... jamie Amelia front end issueClosed Pre-purchase questions for Amelia   Updated November 24, 2022 at 7:28am   8 Most recent comment from Marko Davidović:Hello Jamie,Unfortunately, without any info, we can not know who bought it. Hopefully, you will manage to get in. Once you enter the mail you can easily reset the password and then you can login in to ... Mike How to edit Emilia rollesClosed   Amelia   Updated November 23, 2022 at 9:59pm   2 Most recent comment from Stanislav Snagovskiy:Hello Mike, Thank you for reaching out to us.In general, we do not recommend that you use the role plugin with Amelia so that it doesn't cause some role conflicts. But if you want you can try to ... Djente Gorter Amelia not sending emailsClosed   Amelia   Updated November 23, 2022 at 9:42pm   2 Most recent comment from Stanislav Snagovskiy:Hello Djente, Thank you for reaching out to us.An issue with email notifications could be caused by several reasons: Your hosting provider is blocking all 3rd party settings and only allowing their S ... David Customising charts beyond basic builder optionsClosed   wpDataTables   Updated November 23, 2022 at 8:53pm   4 Most recent comment from Miloš Jovanović:Hi, David You're welcome, i am happy to help.Of course, we will keep working on other unresolved tickets for you,and please don't hesitate to open new ones for any new questions or issues ... Elion Display serviceClosed   Amelia   Updated November 23, 2022 at 8:09pm   4 Most recent comment from Stanislav Snagovskiy:Dear Elion,I am delighted to hear that this has been resolved. Thank you for letting us know. I am sorry to disappoint you, but unfortunately something like this is not possible with the plugin� ... Laurent API RESTClosed   Amelia   Updated December 6, 2022 at 2:44pm   13 Most recent comment from Aleksandar Vuković:Hi again Daniel.For all post-booking actions use url:  /wp-admin/admin-ajax.php?action=wpamelia_api&call=/bookings/success/[BOOKING_ID] jsonData = {             "type": "appointment",       ... Yann missing translation - Recurring AppointmentClosed   Amelia   Updated November 23, 2022 at 5:07pm   2 Most recent comment from Uroš Jovanović:Hello Yann,Thank you for reaching out to us.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as t ...