We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Emil Eskilsson Internal Server Error 5 with SUM and AVG ShortcodesClosed   wpDataTables   Updated November 28, 2022 at 9:17pm   2 Most recent comment from Miloš Jovanović:Hi, Emil Thanks for reaching out to us-If you have several tables on same page, and this works with first couple of shortcodes, but when you added four to five, then the critical error 500 happens, ... Danil Filter table by JS?Closed   wpDataTables   Updated November 28, 2022 at 9:11pm   2 Most recent comment from Miloš Jovanović:Hi, Danil Thanks for reaching out to usI am sorry, but i am not sure if i fully understand what you need, could you please elaborate in more detail?Do you have any working examples to show us , pos ... Jorge Amelia ManagersClosed   Amelia   Updated November 28, 2022 at 8:30pm   4 Most recent comment from Stanislav Snagovskiy:Dear Jorge,Thanks for the explanation,I am sorry to disappoint you, but unfortunately, something like this is not possible with the plugin's built-in features.You can suggest that feature on th ... janghunjeung bubble size in bubble chart google chartClosed Pre-purchase questions for wpDataTables   Updated November 28, 2022 at 3:48pm   2 Most recent comment from Miloš Jovanović:Hi, janghunjeung  Thanks for reaching out to us - Could you please elaborate in more detail about what you are trying to achieve and we will help? If you could provide some screenshots or a short Lo ... Zaid Ismail Buffer time error with consecutive appointmentsClosed   Amelia   Updated November 28, 2022 at 2:42pm   2 Most recent comment from Marko Davidović:Hello Zaid, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia.I'll kindly ask you to add it as a feature suggestion on this link https://features.w ... Alberto Pre purchase to AmeliaClosed Pre-purchase questions for Amelia   Updated November 28, 2022 at 2:24pm   2 Most recent comment from Marko Davidović:Hello Alberto, Thank you for your interest in our product.1Yes, this is how Amelia works. You can take a look at our demos and you can play around with them to get ta better understanding how it looks ... Steven Pollock Conditional Payment TypesClosed   Amelia   Updated November 28, 2022 at 2:04pm   2 Most recent comment from Uroš Jovanović:Hello Steven.Thank you for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://feat ... Richard Booking entire buildingClosed   Amelia   Updated November 28, 2022 at 1:39pm   4 Most recent comment from Marko Davidović:Hello Richard,Unfortunately, currently, this feature is not built-in in Amelia. Amelia is designed to prevent double booking and for that reason, appointment can be booked for the same time slot that ... Freddy Straub Location Search by DistanceClosed Pre-purchase questions for Amelia   Updated November 28, 2022 at 1:19pm   2 Most recent comment from Uroš Jovanović:Hello Freddy,Thank you for expressing interest in the Amelia plugin.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the followi ... Mark Ng Issue? I don't know how to fix it :(Closed   Amelia   Updated November 28, 2022 at 1:13pm   3 Most recent comment from Marko Davidović:Hello Mark, Thank you for reaching out to us.This should be an easy fix.1. You need to set in general settings that default status for appointments is pending2. And you need to set this for each servi ... Emily Dearring Features QuestionClosed Pre-purchase questions for Amelia   Updated November 28, 2022 at 1:08pm   2 Most recent comment from Marko Davidović:Hello Emily, Thank you for your interest in our product.Unfortunately, no, events are separate entities and they can not be double checked for double booking. When a customer try to book the same serv ... Cristian Staff can't create new customersClosed   Amelia   Updated November 28, 2022 at 12:50pm   2 Most recent comment from Marko Davidović:Hello Cristian, Thank you for reaching out to us.That is how Amelia is designed. Employees can not crate new customer they can only book the appointment with existing ones.I'll kindly ask you to ... Théo About integration of gifts cardsClosed   Amelia   Updated November 28, 2022 at 12:23pm   2 Most recent comment from Marko Davidović:Hello Théo, Thank you for reaching out to us.We don't have gift vouchers but we have an option for creating discount codes. These codes can be set and sent automatically in our notifications aft ... carlos flores Step Booking ShortcodeClosed   Amelia   Updated November 30, 2022 at 1:02pm   9 Most recent comment from Marko Davidović:Hello Carlos,We just got the feedback from our colleagues and they have told us that in order to use the package form in which the employee is filtered, that employee must be assigned to all services ... Constantin Iacob send notificationClosed   Amelia   Updated November 28, 2022 at 10:23am   2 Most recent comment from Marko Davidović:Hello, Thank you for reaching out to us.This is due to PHP mail. We strongly recommend changing mail service setting to SMTP or Mailgun because email that is sent with PHP Mail generally gets flagged ...