We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Ben Extra Fields for EventsClosed   Amelia   Updated December 1, 2022 at 10:12am   4 Most recent comment from Marko Davidović:Hello Ben,Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to s ... Jean Carlos group reservationsClosed   Amelia   Updated November 30, 2022 at 11:47pm   7 Most recent comment from Stanislav Snagovskiy:Dear Jean,You are welcome, I am sorry to disappoint you, but unfortunately, capacity does not apply to locations. I have passed this issue to our level 2 support team and we will provide you with an ... Nour Moussa Publish Amelia on Elementor PageClosed   Amelia   Updated November 30, 2022 at 9:57pm   2 Most recent comment from Stanislav Snagovskiy:Hello Nour, Thank you for reaching out to us.Issues like this usually occur when there is a conflict either with the theme currently active on your website, or another plugin you have installed. Can y ... Marc Hammoud zoom link to the employee unparsedClosed   Amelia   Updated November 30, 2022 at 9:38pm   2 Most recent comment from Stanislav Snagovskiy:Hello Marc, Thank you for reaching out to us.I am sorry to disappoint you, but unfortunately, something like this is not possible with the plugin's built-in features.If you have any further ques ... Venice Ann Cuevas Activity LogClosed   wpDataTables   Updated December 6, 2022 at 7:43pm   18 Most recent comment from Miloš Jovanović:Hi, VeniceI am just following up because the developers told me they plan to implement something new for our Manual Tables in the future, so i wanted to let you know.They plan to implement some new� ... Venice Ann Cuevas I want to see logs of user that add entry on my table based on there given rolesClosed   wpDataTables   Updated November 30, 2022 at 9:07pm   8 Most recent comment from Miloš Jovanović:Hi, Venice Of course, we will follow through with the other ticket.Thank you Roland Beaussant Winter classroom service or event?Closed   Amelia   Updated November 30, 2022 at 8:59pm   2 Most recent comment from Stanislav Snagovskiy:Hello Roland, Thank you for reaching out to us.I would advise you to use Events to achieve this, there can be multi-day Events, or recurring Events - here is the difference explained, instead of A ... Poedi Create a table button inGenerate a query to the MySQL database is not workingClosed Pre-purchase questions for wpDataTables   Updated November 30, 2022 at 8:46pm   2 Most recent comment from Miloš Jovanović:Hi, Poedi Thanks for reaching out to us-It seems this might be some kind of a conflict between our plugin and something else on your site, such as some Bootstrap/JS of your currently active Theme. C ... Management Council wpDataCharts Highcharts Basic Line Chart Partial LineClosed   wpDataTables   Updated December 27, 2022 at 11:27am   9 Most recent comment from Miloš Jovanović:Hi, MikeFirstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respon ... John De Sousa Event Booking CalendarClosed   Amelia   Updated November 30, 2022 at 7:24pm   2 Most recent comment from Stanislav Snagovskiy:Hello John, Thank you for reaching out to us.Please send me a link to Amelia's booking page, so I will be able to reproduce this and help you, be the link provided I see a page that runs a differ ... Mihu Ugrade to Premium from LiteClosed   wpDataTables   Updated November 30, 2022 at 6:38pm   7 Most recent comment from Miloš Jovanović:Hi, Mihu You're welcome for the support,  we are happy to be of any assistance.No problem at all, it is absolutely understandable, that is what we are here for,so please don't hesitate to ... Tomas Lundström Customer accountsClosed Pre-purchase questions for Amelia   Updated November 30, 2022 at 5:31pm   2 Most recent comment from Uroš Jovanović:Hello Tomas,Thank you for expressing interest in the Amelia plugin.Can you please let me know which plugin you use for the checkout to charge fro appointments?Looking forward to your reply. Promsy Célia Probleme with SMS notificationClosed   Amelia   Updated December 1, 2022 at 10:59am   8 Most recent comment from Miloš Jovanović:Hi, Promsy I have confirmed about #1  , sorry to disappoint you, but currently we don't have any possibility of making scheduled reminders for pending appointments. At this time it can only be ... Andres Mellado cannot change to another employee or another locationClosed   Amelia   Updated November 30, 2022 at 2:40pm   2 Most recent comment from Marko Davidović:Hello Andres, Thank you for reaching out to us. Unfortunately, currently, this feature is not built-in in Amelia. Customers can choose the employee only on the booking form upfront. But once they book ... Elly SOUGH Make an event just for information, not bookable with no booking optionClosed   Amelia   Updated November 30, 2022 at 12:29pm   2 Most recent comment from Marko Davidović:Hello Elly, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia.I'll kindly ask you to add it as a feature suggestion on this link https://features.w ...