We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Lanx email reminders for customersClosed   Amelia   Updated November 25, 2022 at 1:09pm   2 Most recent comment from Uroš Jovanović:Hello Lanx,Thank you for reaching out to us.In regards to the email reminders, you need to set up a cronjob.cron is a Linux utility that schedules a command or script on your server to run automatic ... Robin Tindall Zoom passwordClosed   Amelia   Updated November 25, 2022 at 1:01pm   2 Most recent comment from Marko Davidović:Hello Robin, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia.Amelia only creates Zoom meetings and it cannot have access and send the passcodes. These ... Roberto Possibilidade de marketplaceClosed Pre-purchase questions for Amelia   Updated November 25, 2022 at 12:51pm   2 Most recent comment from Marko Davidović:Hello Roberto, Thank you for your interest in our product.  Currently, Amelia doesn't have the multi-vendor option.  I would say to leave a feature suggestion but this feature won't be dev ... Tara Approved vs Pending AppointmentsClosed   Amelia   Updated November 25, 2022 at 12:44pm   2 Most recent comment from Marko Davidović:Hello Tara, Thank you for reaching out to us.You had a good idea it just needs different order. You need to go to settings/general settings and then set the general status for appointments as pending ... Vladyslav Vozniuk Elementor popup layout with AmeliaClosed   Amelia   Updated November 25, 2022 at 12:41pm   2 Most recent comment from Uroš Jovanović:Hello Vladyslav,Thank you for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://f ... Mohamed Rashad Purchasing AmeliaClosed   Amelia   Updated November 25, 2022 at 11:49am   4 Most recent comment from Uroš Jovanović:Hello Mohamed,Thank you for the credentials.Issues like this usually occur when there is a conflict either with the theme currently active on your website, or another plugin you have installed. Can y ... Sebastian Kvalheim SMSClosed   Amelia   Updated November 25, 2022 at 9:46am   2 Most recent comment from Uroš Jovanović:Hello Sebastian,Thank you for reaching out to us.Can you please reach out to the DevOps of your server (or reach out to your hosting provider, and ask them to ask the DevOps) if they can ping our se ... Karthick Appointment Cancellation Refund PolicyClosed Pre-purchase questions for Amelia   Updated November 25, 2022 at 9:17am   2 Most recent comment from Marko Davidović:Hello Karthick, Thank you for your interest in our product.I'm afraid, at the moment there's no feature for refunding Customers in Amelia.Therefore, refunds should be proceeded manually thro ... Taegan Customer panelClosed   Amelia   Updated November 24, 2022 at 9:18pm   2 Most recent comment from Stanislav Snagovskiy:Hello Taegan, Thank you for reaching out to us.I can't see your page, please add this IP to the whitelist 163.172.174.6 and let me know so I can check it.Did you follow these steps https://wpame ... Jeroen WhatsApp intergration not workingClosed   Amelia   Updated November 24, 2022 at 7:47pm   2 Most recent comment from Stanislav Snagovskiy:Hello Jeroen, Thank you for reaching out to us.I have passed this issue to our level 2 support team and we will provide you with an update as soon as we have one.Have a nice day! Ken ONeill Service Price Not UpdatingClosed   Amelia   Updated November 24, 2022 at 5:27pm   8 Most recent comment from Uroš Jovanović:Hello,Thank you for reaching out to us.Can you please create a separate ticket for this issue and we will assist you with it?Looking forward to your reply. stone chan functionClosed Pre-purchase questions for wpDataTables   Updated November 24, 2022 at 3:51pm   2 Most recent comment from Miloš Jovanović:Hi, stoneThanks for reaching out to usI guess you mean the Example Product table from this page?-I am sorry to disappoint you, but we don't have anything like that currently available with any o ... Falko Haenschke Conditional formatting - Today placeholderClosed   wpDataTables   Updated November 24, 2022 at 3:31pm   2 Most recent comment from Miloš Jovanović:Hi, Falko Thanks for reaching out to us-At the moment, we are not able to add new placeholders other than the ones that our developers already made available.But this is an interesting suggestion fo ... Bob Filter issueClosed   wpDataTables   Updated November 30, 2022 at 1:36pm   3 Most recent comment from Miloš Jovanović:Hi, Bob I am just following up on this,   wanted to let you know that we added a feature suggestion on this suggestions page, so you can upvote it. As more people vote, the feature will move higher ... Daniel Sissons PaypalClosed   Amelia   Updated November 24, 2022 at 1:52pm   6 Most recent comment from Marko Davidović:Hello Daniel,You are most welcome. We have core integrations with WooCommerce also, so we can not guarantee that any extra addons will work. You can try and see of it will work with Amelia.If you ha ...