We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Cian CurrencyClosed   Amelia   Updated December 2, 2022 at 8:32am   2 Most recent comment from Marko Davidović:Hello Cian, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia. You can only use the currency at a time. Maybe you can set one site as a subdomain and ha ... Alisha Setting Up Google CalenderClosed   Amelia   Updated December 2, 2022 at 8:22am   4 Most recent comment from Marko Davidović:Hello Alisha,We do not know exactly since we do not work with hosting servers. This is their area of expertise so they should know what they need to set up.Once you do that please let us know if every ... Chris Google Calendar verificationClosed   Amelia   Updated December 2, 2022 at 8:16am   2 Most recent comment from Marko Davidović:Hello Chris, Thank you for reaching out to us. The "App isn't verified" is normal for all applications that you created in Google but that hasn't been verified yet. It's mentioned in ou ... Natalia Vásquez setting up custom pricingClosed   Amelia   Updated December 2, 2022 at 8:09am   2 Most recent comment from Marko Davidović:Hello Natalia, Thank you for reaching out to us.1. You can link products to services and events, not to the different ticket that you sell2. Unfortunately, currently, this feature is not built-in in ... arman calendar synchronizationClosed   Amelia   Updated December 1, 2022 at 10:54pm   4 Most recent comment from Aleksandar Vuković:Thank you for letting us know, arman.Please feel free to reach out to us if you have any further questions or concerns. Pascal Hide the double date when an event is on the same dayClosed   Amelia   Updated December 1, 2022 at 10:53pm   4 Most recent comment from Aleksandar Vuković:Hey Pascal.Amelia is configured to show the date range in the Events Calendar form, and when the event is hosted only in the single day, it will show that one day as the date range.Since you have the ... Victor Reyes Add %service_extras% for customer agendaClosed   Amelia   Updated December 1, 2022 at 10:36pm   2 Most recent comment from Aleksandar Vuković:Hello Victor.Unfortunately, this can't be done with the built-in features of the plugin, but you can edit the description through the database if you're interested.If you are, you would need ... Freddy Straub Send Mails on invoice / payment status changeClosed Pre-purchase questions for Amelia   Updated December 1, 2022 at 8:13pm   2 Most recent comment from Miloš Jovanović:Hi, Freddy Thanks for reaching out to usIf i understood correctly, you want to achieve sending a notification after a payment status changes?Can you tell me, do you perhaps use WooCommerce Gateway a ... Jannik Importing Data via CSV and StylingClosed   wpDataTables   Updated December 1, 2022 at 7:02pm   2 Most recent comment from Miloš Jovanović:Hi, Jannik  Thanks for reaching out to us - I see what you mean. Yes, this is the current default behaviour for a use-case like that, when we import data from CSV or Excel files or Spreadsheets, as ... Victor Reyes URGENT - PREVENT GROUP BOOKINGClosed   Amelia   Updated December 1, 2022 at 12:38pm   8 Most recent comment from Marko Davidović:Hello Victor,No worries that is why we are here to help.My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  Can you, please, leave a review on the� ... Jorge Show info frontendClosed   Amelia   Updated December 1, 2022 at 12:15pm   2 Most recent comment from Marko Davidović:Hello Jorge, Thank you for reaching out to us.Of you mean per specific employee yes that is possible via our shortcodes like this for example[ameliabooking employee=1] if you want to show the booking ... Leonardo Vasconcelos Lima SubdomainsClosed   Amelia   Updated December 1, 2022 at 11:26am   2 Most recent comment from Marko Davidović:Hello Leonardo, Thank you for reaching out to us.Amelia works well in multisite environment. If your subsites are subdomains from the main domain, then you can use only domain. If each subsite has a ... arman deleting eventsClosed   Amelia   Updated December 1, 2022 at 10:54am   2 Most recent comment from Uroš Jovanović:Hello Arman,Thank you for reaching out to us.Unfortunately, that is the only option at the moment, as there is no bulk event deletion option. We have a plan to include this feature in one of the futur ... Raghavendran time slotsClosed   Amelia   Updated December 1, 2022 at 10:19am   2 Most recent comment from Marko Davidović:Hello Raghavendran, Thank you for reaching out to us.Service working times depends on employee working times. So if you set in your employee working hours that your employee only works on Hot Yoga on ... Frédéric Delacroix RenseignementClosed Pre-purchase questions for Amelia   Updated December 1, 2022 at 10:16am   2 Most recent comment from Marko Davidović:Hello Frédéric, Thank you for reaching out to us.1. Yes, you can just charge the deposit if you wish2. You can see the prices of our licenses on this link https://wpamelia.com/pricing/3. We have ma ...