We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Jonas Höglund Zoom shortcodes in notificationsClosed   Amelia   Updated November 30, 2022 at 7:57am   4 Most recent comment from Marko Davidović:Hello Jonas, You are most welcome, and we are glad that we were able to help you. If you have any more questions please open another ticket and we will gladly help you there. We wish you all the best. ... Karsenti allow employees to register themselvesClosed   Amelia   Updated November 30, 2022 at 7:48am   2 Most recent comment from Marko Davidović:Hello Karsenti, Thank you for reaching out to us.No, you as an admin must create an employees and set the picture in their profile.I'll kindly ask you to add it as a feature suggestion on this li ... Marco Bischoff Bug in FilterClosed   wpDataTables   Updated November 30, 2022 at 12:26am   4 Most recent comment from Miloš Jovanović:Hi, Marco Yes, the filtering functionality/logic works in the same way, if you leave the filters under the table,or if you change the position of the filters above the table.Let me know if anything ... Florian Link to eventClosed   Amelia   Updated November 29, 2022 at 9:20pm   4 Most recent comment from Stanislav Snagovskiy:Dear Patrick,Thank you for providing the solution!We appreciate your input.Cheers! Michael Customer Service SupportClosed   Amelia   Updated November 29, 2022 at 9:06pm   4 Most recent comment from Miloš Jovanović:Hi, Michael Of course, i can absolutely understand what you mean,and we have passed this feedback to our management.We are currently not having enough staff to work 7 days a week and to provide a co ... mindingmymentalhealth Zoom integration with AmeliaClosed   Amelia   Updated November 29, 2022 at 2:47pm   2 Most recent comment from Marko Davidović:Hello, Thank you for reaching out to us.Personal Zoom accounts can't be linked yet.  We'll work on that in the future, but in order for each employee to have his own Zoom account, they need ... Guillemette affiliationClosed   Amelia   Updated November 29, 2022 at 1:48pm   2 Most recent comment from Stanislav Snagovskiy:Hello Guillemette, Thank you for reaching out to us.It is only for the first purchase. It says "every time someone buys through your referral link". Once someone does that, they have already bought a ... Roland VAT Tax settingsClosed   Amelia   Updated November 29, 2022 at 1:35pm   4 Most recent comment from Marko Davidović:Hello Roland,Unfortunately, no, that will show in WooCommerce once they are transferred to pay for the appointment. You can try it out and see how it will be displayed. This will give you a clearer pi ... Richard Booking All Services at One TimeClosed   Amelia   Updated November 29, 2022 at 1:07pm   4 Most recent comment from Uroš Jovanović:Hello Richard,I can see that this is a duplicate ticket, and we already covered this topic in another ticket: https://tmsplugins.ticksy.com/ticket/3175547/ For future reference, please don't op ... Andrea modify confirm button in an eventClosed   Amelia   Updated November 29, 2022 at 11:56am   2 Most recent comment from Marko Davidović:Hello Andrea, Thank you for reaching out to us.We do not know on which button and on which step you mean, but you should be able to change it in the customize section.Just choose 1.0 booking form and ... Bence Nagy 1 service needs 2 employeeClosed   Amelia   Updated November 29, 2022 at 11:04am   4 Most recent comment from Marko Davidović:Hello Bence,Unfortunately, currently, this feature is not built-in in Amelia.At the moment, there is no built-in feature in Amelia that would allow assigning two Employees for the same Appointment. H ... Rosie Hendry Not working at all on websites or in backend of websiteClosed Pre-purchase questions for Amelia   Updated November 29, 2022 at 10:53am   4 Most recent comment from Uroš Jovanović:Hello Rosie,Thank you for clearing that up.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as th ... Mike Request adding FunctionalityClosed   Amelia   Updated November 29, 2022 at 10:39am   5 Most recent comment from Uroš Jovanović:Hello Mike,Thank you for clearing that up.All these all great suggestions that I will pass on to our management, but at the moment, it is not possible.Please let me know if you have any other questio ... Dani CREAR WEB RESERVA PARKINGClosed   Amelia   Updated November 29, 2022 at 10:07am   4 Most recent comment from Marko Davidović:Hello Dani,Unfortunately, no, Amelia can be used in a million different ways but it doesn't not have subscription option and multi-day bookings.We can suggest only one workaround and we hope th ... Pattadon Stripe "Promptpay" payments in ThailandClosed   Amelia   Updated November 29, 2022 at 9:42am   2 Most recent comment from Marko Davidović:Hello Pattadon, Thank you for reaching out to us.We have core integrations with Stripe and you can use it for online payments. For any other methods or addon we can know or guarantee that it will work ...