We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Tara Automatic Top Up of SMS CreditClosed   Amelia   Updated November 30, 2022 at 12:27pm   2 Most recent comment from Marko Davidović:Hello Tara, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia. But it is a good suggestion I'll kindly ask you to add it as a feature suggestion o ... leo Payments and notificationsClosed   Amelia   Updated November 30, 2022 at 12:15pm   2 Most recent comment from Marko Davidović:Hello leo, Thank you for reaching out to us.When you have several questions or issues, please open a new ticket, and we will help you there. In that way, issues and questions which are related to diff ... ryan amelia pre saleClosed Pre-purchase questions for Amelia   Updated November 30, 2022 at 12:12pm   2 Most recent comment from Uroš Jovanović:Hello Ryan,Thank you for reaching out to us.There is no way to automatically change the duration of the service based on how many people are in the appointment. There is an option to create different ... Stephan Borlein CalendarClosed   Amelia   Updated November 30, 2022 at 11:59am   2 Most recent comment from Uroš Jovanović:Hello Stephan,Thank you for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://fea ... Jack Scott Lack of supportClosed   Amelia   Updated November 30, 2022 at 11:18am   2 Most recent comment from Uroš Jovanović:Hello JackThank you for reaching out to us.Apologies that you feel that way about the support. I have responded to your ticket, please check the response and we will continue the conversation on that ... Miguel Wordpress troubleshootClosed   Amelia   Updated November 30, 2022 at 10:58am   4 Most recent comment from Uroš Jovanović:Hello Miguel,Glad to hear that the issue has been resolved.Please let me know if you have any other questions. Federica Marrone Different price of service on specific daysClosed   Amelia   Updated November 30, 2022 at 10:44am   4 Most recent comment from Marko Davidović:Hello Federica,Thank you for that. If possible hopefully it will be implemented. If you have any more questions please open a new ticket and we will gladly help you there. We wish you all the best. H ... Black Cactuz Damien Hide priceClosed   Amelia   Updated November 30, 2022 at 10:37am   2 Most recent comment from Marko Davidović:Hello Damien, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia.I'll kindly ask you to add it as a feature suggestion on this link https://features ... Michael categories setup on front endClosed   Amelia   Updated November 30, 2022 at 10:03am   8 Most recent comment from Marko Davidović:Hello Michael, Thank you for reaching out to us.We have checked and your width is 736px and it needs to be 760px at least to be able to work like it is supposed to. Just change that and everything wil ... David Want to add surcharge feeClosed   Amelia   Updated November 30, 2022 at 9:37am   2 Most recent comment from Marko Davidović:Hello David, Thank you for purchasing Amelia, and for reaching out to us. Unfortunately, currently, this feature is not built-in in Amelia. Amelia itself doesn't handle the payments but we have� ... Marc McIntosh Setup QuestionClosed Pre-purchase questions for Amelia   Updated November 30, 2022 at 9:36am   2 Most recent comment from Marko Davidović:Hello Marc, Thank you for your interest in our product.Yes, you can achieve that easily in customize section. Just turn off the option for date and time visibility like thisYou can create ticket with ... Andy Fortune Pre-Purchasing for my clientsClosed Pre-purchase questions for Amelia   Updated November 30, 2022 at 9:28am   2 Most recent comment from Marko Davidović:Hello Andy, Thank you for purchasing our product, and for reaching out to us. If you already have our licenses, please write to us in the Amelia category. The reason we ask you to do this is that ther ... Mark Ng add a package for a costumerClosed   Amelia   Updated November 30, 2022 at 9:24am   2 Most recent comment from Marko Davidović:Hello Mark, Thank you for reaching out to us.Yes, of course. You need to go to service/packages and click on manage package And you will see book a package button like thisHope this helps.If you have ... Tara Copy Amelia Content to a 2nd DomainClosed   Amelia   Updated November 30, 2022 at 9:20am   2 Most recent comment from Marko Davidović:Hello Tara, Thank you for reaching out to us.1. You can clone your site. Other than cloning your website, there's a way to migrate only Amelia's database tables. There are around 47 tables ... Batiste Hide label 'appointment number' at the end of the booking 2.0 formClosed   Amelia   Updated November 30, 2022 at 8:49am   2 Most recent comment from Marko Davidović:Hello Batiste, Thank you for reaching out to us.Unfortunately, currently, the option to turn this off is not built-in in Amelia.I'll kindly ask you to add it as a feature suggestion on this link ...