We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Deekshit Let's Collaborate with usClosed Pre-purchase questions for wpDataTables   Updated January 9, 2023 at 8:27pm   2 Most recent comment from Miloš Jovanović:Hi, Deekshit Thank you for this collaboration offer.in regards to link exchanges, we are open only to white-hat link exchanges with relevant and high-quality websites. If you want to proceed with th ... Peter Placeholders, user IDClosed   wpDataTables   Updated January 9, 2023 at 7:59pm   2 Most recent comment from Miloš Jovanović:Hi, Peter Thanks for reaching out to usI am not sure if i understood your use-case perfectly in all details, but we will try and let me know if it does the goal.1. For "catching" the ID of current u ... Laurent customer accountClosed Pre-purchase questions for Amelia   Updated January 9, 2023 at 6:36pm   2 Most recent comment from Uroš Jovanović:Hello Laurent,Thank you for reaching out to us.The customers can be created on the back-end, but Amelia doesn't yet have a membership feature, but it will be developed as a part of the Developer ... Victor Loanding Edit Appointements and create eventsClosed   Amelia   Updated January 9, 2023 at 6:27pm   12 Most recent comment from Uroš Jovanović:Hello Victor,Can you please confirm if it still does not work from your end as it works great from mine?Looking forward to your reply. Giam Unable to continue after selected date and time in the Packages appointmentClosed   Amelia   Updated January 9, 2023 at 6:17pm   4 Most recent comment from Uroš Jovanović:Hello Giam,We have isolated this issue and have passed this to our developers and it will be fixed for the next update.Please let me know if you have any other question Paul Shears VouchersClosed   Amelia   Updated January 9, 2023 at 6:15pm   4 Most recent comment from Uroš Jovanović:Hello Paul,Thank you for clearing that up.This feature will be implemented in one of the future updates, but there is no ETA at the moment. Please let me know if you have any other questions. Lukasz Gasienica Problem with adding Appointments from Employee PanelClosed   Amelia   Updated January 9, 2023 at 5:15pm   9 Most recent comment from Uroš Jovanović:Hello Lukasz,Thank you for your patience and the update.At the moment, I cannot see the "Book an Appointment" on the employee panel, have you hidden it with CSS?Looking forward to your reply. Promsy Célia Cancel appointmentClosed   Amelia   Updated January 9, 2023 at 4:53pm   6 Most recent comment from Uroš Jovanović:Hello,For that purpose, you need to enable the "Customer panel" and also enable the "Allow customers to reschedule their own appointments" option on the Amelia/Settings/Roles settings page.Hope this h ... Hector Service selection disappears on page loadClosed   Amelia   Updated January 9, 2023 at 4:47pm   3 Most recent comment from Uroš Jovanović:Hello Hector,Glad to hear that the issue has been resolved.Please let me know if you have any other questions. Mee Graph rendering - Google Annotated TimelineClosed   wpDataTables   Updated January 9, 2023 at 4:15pm   2 Most recent comment from Miloš Jovanović:Hi, Mee  Sorry for replying late to this one. As you know, every chart engine has its own layout and its settings. We use free libraries for chart engines, and they are limited as to what we can c ... Luca Error on report pageClosed   wpDataTables   Updated January 9, 2023 at 2:28pm   36 Most recent comment from Miloš Jovanović:Hi everyone.Thank you so much for all your patience and cooperation.Especially of course, thank you Gerard for sharing the solution with us.I am passing absolutely all the details that we gathered h ... Abbie Taylor Can't add ServiceClosed   Amelia   Updated January 9, 2023 at 1:55pm   2 Most recent comment from Marko Davidović:Hello Abbie, Thank you for reaching out to us.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as ... chamara Register user from frontend as a amelia customer roleClosed   Amelia   Updated January 9, 2023 at 1:32pm   2 Most recent comment from Uroš Jovanović:Hello Chamara,I can see that this is a duplicate ticket, and we already covered this topic in another ticket: https://tmsplugins.ticksy.com/ticket/3201882For future reference, please don't open ... John Setting time by quarter hourClosed Pre-purchase questions for Amelia   Updated January 9, 2023 at 1:28pm   2 Most recent comment from Uroš Jovanović:Hello John,Thank you for reaching out to us.For that purpose, you need to set the "Default Time Slot Step" value to 15 minutes on the Amelia/Settings/General page.Please let me know if that works for ... Zach Brunner Simple Tables BugClosed   wpDataTables   Updated January 9, 2023 at 1:04pm   7 Most recent comment from Miloš Jovanović:Hi, Zach Sorry that i'm replying so late. I am delighted to hear that this has been resolved.  Thank you for letting us know.  Our devs will do their best to add a permanent fix in the next U ...