We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Giam Unable to add the following customer for group class from the back-endClosed   Amelia   Updated January 9, 2023 at 9:21am   10 Most recent comment from Marko Davidović:Hello Giam,You are most welcome. We wish you all the best.  Bobby Fong Google Calendar SyncClosed   Amelia   Updated January 9, 2023 at 9:20am   3 Most recent comment from Uroš Jovanović:Hello Bobby,Glad to hear that the issue has been resolved.Please let me know if you have any other questions. Michael hoursClosed   Amelia   Updated January 9, 2023 at 8:55am   2 Most recent comment from Marko Davidović:Hello Michael, Thank you for reaching out to us.We do not know how your business work and how did you set up Amelia. We can try to help and we can suggest that you add a custom duration for service. Y ... Michael Pre-purchase questionsClosed Pre-purchase questions for Amelia   Updated January 9, 2023 at 8:45am   2 Most recent comment from Marko Davidović:Hello Michael, Thank you for your interest in our product.1) If we have a login function for our customers on the site can we use their account details to auto-populate some of the form fields? - Yes, ... Domenic Google Calendar not workingClosed   Amelia   Updated January 9, 2023 at 8:39am   2 Most recent comment from Marko Davidović:Hello Domenic, Thank you for reaching out to us.When you see an error in the top right, that says "Unable to connect to Google Calendar" when you enter your employee's profile, you probably alr ... Robert Multiple bookingClosed   Amelia   Updated January 9, 2023 at 8:32am   4 Most recent comment from Marko Davidović:Hello Robert,Unfortunately, currently, this feature is not built-in in Amelia. The plugin cannot be used for multi-day bookings still. But you have a pro lienses and you can create a package that will ... Nicholas Simon is the Employee field a required field?Closed Pre-purchase questions for Amelia   Updated January 9, 2023 at 8:19am   3 Most recent comment from Marko Davidović:Hello Nicholas, Thank you for your interest in our product.We are glad to hear that. Just in case we will mention that you can turn of the employee choice in customize section.We wish you all the best ... Thomas Bunte Load Google Fonts localClosed   Amelia   Updated January 9, 2023 at 8:07am   3 Most recent comment from Marko Davidović:Hello Thomas, Thank you for reaching out to us.We are delighted to hear that everything is fine now, and I will forward your suggestion about the documentation to the right sector.If you have any more ... Vincit-Lee Appointments not linked to EmployeesClosed   Amelia   Updated January 9, 2023 at 8:03am   2 Most recent comment from Marko Davidović:Hello Vincit-Lee, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia. Services in Amelia can not function without employees. Service working hours depend ... Elliot Seymour Booking 2.0Closed   Amelia   Updated January 9, 2023 at 8:00am   2 Most recent comment from Marko Davidović:Hello Elliot, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia. In Amelia they must choose the service first then employee and then date and time. this ... steve pay on invoiceClosed   Amelia   Updated January 9, 2023 at 7:52am   2 Most recent comment from Marko Davidović:Hello Steve, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia. We do not have invoices option yet but hopefully it will be added in the future. I' ... Evan LoadingClosed   Amelia   Updated January 9, 2023 at 7:44am   4 Most recent comment from Marko Davidović:Hello Evan, Thank you for reaching out to us.We are gad to hear that issue is resolved and that it was just a caching issue.If you have any more questions please open a new separate ticket for each qu ... Michael Mulholland myPOS or generic REST API for paymentsClosed Pre-purchase questions for Amelia   Updated January 9, 2023 at 7:35am   2 Most recent comment from Marko Davidović:Hello Michael, Thank you for your interest in our product.Unfortunately, currently, this feature is not built-in in Amelia. Amelia itself doesn't handle the payments but we have integration with ... Evan FunctionalityClosed   Amelia   Updated January 6, 2023 at 11:34pm   3 Most recent comment from Uroš Jovanović:Hello Evan, Thank you for reaching out to us. Unfortunately, there is currently no such option but I will have this passed to our management and hope that it will be implemented in one of the future ... Constanze Mahn Automatic notificationClosed   Amelia   Updated January 6, 2023 at 11:32pm   4 Most recent comment from Uroš Jovanović:Hello Constanze,Thank you for clearing that up.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ a ...