As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
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Public Tickets

Robert Staddon Code references to via.placeholder.com, which no longer existsClosed   Amelia   Updated February 13, 2025 at 6:08pm   9 Most recent comment from Uroš Jovanović:Hello Robert, I wanted to let you know that our developers are already on this and it will be removed in the future, it's just that there is no ETA on this. In the meantime, please let me know if ... Barbara Thieme Automatic confirmation emails not sendingClosed   Amelia   Updated February 13, 2025 at 11:31am   8 Most recent comment from Uroš Jovanović:Hello Barbara, If you changed your email password, it likely also changed your SMTP password since IONOS Mail typically uses the same credentials for both incoming (IMAP/POP3) and outgoing (SMTP) mail ... Yasmina Schoueri Service by locationClosed   Amelia   Updated February 13, 2025 at 11:21am   20 Most recent comment from Uroš Jovanović:Hello Yasmina, Thank you for the update on this. I will take a look into this and let you know as soon as possible. I appreciate your patience. IC Concept Switching languages on diff pagesClosed   Amelia   Updated February 13, 2025 at 11:02am   4 Most recent comment from Stefan Petrov:Unfortunately, there is no other way at the moment. Amelia, by default, doesn’t have built-in language options—it uses the WordPress language configuration. However, if you want to have multiple l ... Lucas Existing ClientClosed   Amelia   Updated February 13, 2025 at 10:16am   2 Most recent comment from Stefan Petrov:Hi Lucas, I hope you're doing well. There isn't an option for this, as Amelia doesn't have a built-in "login" form. In other words, all customers can book an appointment directly from t ... Tom Sheduled SMS not sendingClosed   Amelia   Updated February 13, 2025 at 10:00am   4 Most recent comment from Stefan Petrov:Hi Tom, Got it, great news. Please, keep me posted.    Remi444 Manually Deducting Package Sessions for Past AppointmentsClosed   Amelia   Updated February 13, 2025 at 8:07am   4 Most recent comment from Stefan Petrov:Hi Remi, Apologies, I’m not sure I fully understand. From my testing, as an admin managing a package from the backend, when booking an appointment, you should be able to see previous dates (even tho ... Marica Limit times of recurring occurrences in the appointmentsClosed   Amelia   Updated February 13, 2025 at 8:05am   8 Most recent comment from Marko Davidović:  Hello again, We are glad to hear that the original issue is resolved and when you have several questions or issues please open a new ticket, and we will help you there. In that way, issues and ques ... James Fouché Reminder for employeesClosed   Amelia   Updated February 13, 2025 at 7:43am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Unfortunately, currently this feature is not available in Amelia. Employees can only be reminded about the upcoming appointments not about their shifts. ... Alyn Thomsen Events Time ZoneClosed   Amelia   Updated February 13, 2025 at 6:51am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Amelia can not change the time on its own. We wanted to check and test this on your site but we can not access it due to this So we will explain how Ame ... Michael Montefusco 2. Conditional FormattingClosed   wpDataTables   Updated February 13, 2025 at 2:53am   2 Most recent comment from Miloš Jovanović:Hi Michael, If you mean to make one Conditional Rule look through multiple cell values, at the moment that is not possible.For each Conditional Rule, it can only be set up for one Column at a time, an ... Michael Montefusco Kanbans and CalendarsClosed   wpDataTables   Updated February 13, 2025 at 2:48am   2 Most recent comment from Miloš Jovanović:Hi Michael, I am not familiar with Kanban board functionality, but just read about it to at least get acquainted with the use case and it seems this is something like a project management tool.As you ... beka update versionClosed   Amelia   Updated February 12, 2025 at 5:00pm   2 Most recent comment from Uroš Jovanović:Hello Beka, Thank you for reaching out ot us. For that purpose, you can take a look at the following article: Updating the plugin to the latest version Let me know if that works for you. Mirko Gosch Discounted participation on eventsClosed   Amelia   Updated February 12, 2025 at 4:57pm   4 Most recent comment from Uroš Jovanović:Hello Mirko, For that purpose, you will need to set the "Minimum services required" and "Maximum services required" for that package to 0. Let me know if that works for you. Sean Garza Not taking new appointmentsClosed   Amelia   Updated February 12, 2025 at 3:56pm   2 Most recent comment from Uroš Jovanović:Dear Sean, Thank you for reaching out and for your kind words about Amelia! I’m happy to hear it’s working well for Kenton County’s scheduling needs. Regarding the blocked time slots, please che ...