We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Sruthi Ravindran NotificationsClosed   Amelia   Updated February 4, 2025 at 10:31am   2 Most recent comment from Stefan Petrov:Hi Sruthi, Thanks for reaching out to us. Unfortunately, there isn’t an option to change the no-show status before the customer misses the appointment. In other words, the no-show status is only ava ... Alexander Login to WordPress after booking appointmentClosed Pre-purchase questions for Amelia   Updated February 4, 2025 at 10:08am   4 Most recent comment from Stefan Petrov:Hi Alexander, With the option enabled, customers are automatically created as WP users with the Amelia Customer user role. However, the email sent to the customer is the WordPress email, not the Ameli ... Javier Alonso Add new payment methodsClosed   Amelia   Updated February 4, 2025 at 9:51am   2 Most recent comment from Stefan Petrov:Hi Javier, Thanks for reaching out to us. Unfortunately, there isn't an option for that at the moment. However, you can choose from WooCommerce, Razorpay, Stripe, Mollie, PayPal, or Square as pay ... Tanja Pichler How to Add Multiple Master-Detail-Links to Different Child Tables in One Row?Closed   Master-Detail Tables for wpDataTables   Updated February 4, 2025 at 9:36am   1 Most recent comment from Tanja Pichler:Dear wpDataTables Support Team, I am using wpDataTables and would like to add multiple links in one row that direct users to different Child Table data pages. Specifically, I have several columns in ... Omar O'Hara I can't upgrade to proClosed   Amelia   Updated February 4, 2025 at 9:13am   2 Most recent comment from Uroš Jovanović:Hi Omar, It seems there may be an issue with the upgrade process. The best solution would be to refund your current license and then proceed with purchasing a new one. Please let us know if you'd ... Ioana Upgrade from Lifetime Standard to Pro Plan and Domain ChangeClosed Pre-purchase questions for Amelia   Updated February 4, 2025 at 9:11am   2 Most recent comment from Uroš Jovanović:  Dear Ioana, Thank you for reaching out! Regarding the license upgrade, you would need to purchase the new Lifetime Pro plan and then request a refund for the Lifetime Standard plan. This w ... Szabolcs Fekete Missing the blue "new appointment" button on backendClosed   Amelia   Updated February 4, 2025 at 9:00am   6 Most recent comment from Stefan Petrov:No problem, Szabi. You are welcome, great to see that it works properly now. Have a nice day, too.  Marta Orzechowski Password resetingClosed   Amelia   Updated February 4, 2025 at 8:53am   2 Most recent comment from Marko Davidović:  Hello there, Thank you for reaching out to us. Is the notifications stopped working (you can send a test notifications and check) or they just can not log in? Please go to the notifications sectio ... Irena Book with anyoneClosed   Amelia   Updated February 4, 2025 at 8:51am   2 Most recent comment from Stefan Petrov:Hi Irena, Thank you for reaching out to us. Amelia already works this way by default, and I’d be happy to explain how it works. If you have a single service with multiple employees assigned, and a c ... Thomas Ehrstein Problème technique : envoi de facturesClosed   Amelia   Updated February 4, 2025 at 8:28am   6 Most recent comment from Uroš Jovanović:Bonjour Thomas, La mise à jour est prévue pour le mois prochain environ. Merci pour votre patience ! Lysann Editing appointments from the Amelia BackendClosed   Amelia   Updated February 4, 2025 at 7:04am   4 Most recent comment from Marko Davidović:Hello again, You can try and see if you can edit this user directly in WP users if this does not help it is best to search your database in wp_amelia_users and find a user with your email. You will mo ... Melanie Williams wpdatable_cellClosed   wpDataTables   Updated February 3, 2025 at 10:42pm   1 Most recent comment from Melanie Williams:I have a wpdatatable defined with a SQL statement that requires parameters to be passed in.  How do I pass parameters to this wpdatatable with the wpdatable_cell call?This is the statement I'm ... Mateusz Kopacz Filtering css/appearance issueClosed   wpDataTables   Updated February 5, 2025 at 11:07pm   6 Most recent comment from Miloš Jovanović:Hi Mateusz, I can confirm our QA Team is able to reproduce this issue, it is certainly a bug on our end.Here is the description our QA made of the behaviour/how they isolated it, etc : When the "Show ... Richard Hyjack editing fields that now html codeClosed   wpDataTables   Updated February 20, 2025 at 7:33pm   9 Most recent comment from Richard Hyjack:have you had chance to look at yet for Master Details Tables? Peter van Mierlo ticket #3807924Closed Pre-purchase questions for wpDataTables   Updated February 3, 2025 at 5:37pm   2 Most recent comment from Miloš Jovanović:Hi Peter, My sincere apologies, there was an issue with our ticketing system so a number of tickets got missed for replies.I just replied to it now, so please check it out and we can follow up there, ...