As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

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Public Tickets

Geovanni Granda Optimization PluginsClosed   Amelia   Updated February 11, 2025 at 8:23am   4 Most recent comment from Marko Davidović:Hello again, There is a plugin called "WP Plugin Manager" that is used to disable certain plugins from specific pages. You can install it and disable that plugin from the page where the calendar did ... Sören Helbing Customer Custom FieldsClosed   Amelia   Updated February 11, 2025 at 7:09am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Unfortunately, currently this feature is not available in Amelia. You can set this field as mandatory to that it can not be skipped. Just click that it i ... Ine Cancel Amelia BookingClosed   Amelia   Updated February 11, 2025 at 8:24am   3 Most recent comment from Marko Davidović:Hello again, We just got the feedback from our colleagues and they have told us that a refund has been issued to you. We wish you all the best and hope you have a wonderful day ahead.  Jannick Urgent: Disappearing Events and Backend MalfunctionsClosed   Amelia   Updated February 11, 2025 at 7:00am   5 Most recent comment from Marko Davidović:Hello again, My apologies I forgot to ask this before, but may I ask you for a small favor if you don’t mind?  There are a few places with reviews about plugins that matter to our future customers. ... Francesca Kendall Times showing wrongClosed   Amelia   Updated March 10, 2025 at 7:27am   4 Most recent comment from Francesca Kendall:if it was a time zone issue then it would effect all clients that the specific employee has set but it was only effecting random appts and not all of them  Ray Lavery using dynamic user dataClosed   wpDataTables   Updated February 11, 2025 at 12:05am   2 Most recent comment from Miloš Jovanović:Hi Ray, My sincerest apology, there was an error on this ticket from my end - I wrote a reply, but it somehow did not get sent properly. This will not happen again, thank you very much for your patien ... Tom DiBuono Monthly billing for packagesClosed   Amelia   Updated February 10, 2025 at 7:04pm   7 Most recent comment from Tom DiBuono:ok thank you. Kate Coupon code only applied to main service prices and not extrasClosed   Amelia   Updated February 10, 2025 at 6:59pm   2 Most recent comment from Uroš Jovanović:Hello Kate, Thank you for reaching out! The coupon discount in Amelia is applied only to the base price of the service and does not include the cost of extras. So in your example, if the service is $1 ... Guddelmoni andrea PROBLEM EMPLOYESClosed   Amelia   Updated February 10, 2025 at 6:44pm   2 Most recent comment from Uroš Jovanović:Bonjour Andrea, Pour cela, vous devrez télécharger la version Standard du plugin, que vous pouvez trouver sur la boutique TMS. Ensuite, installez-la sur votre site web, videz le cache, et cela devra ... Sankalpa Bandara Which Plan I need to Purchase ?Closed Pre-purchase questions for Amelia   Updated February 10, 2025 at 6:35pm   2 Most recent comment from Uroš Jovanović:Hello Sankalpa, For your requirements, you would need at least the Standard, Pro or Elite license. All of these features are available in all this licenses. Since you need multiple counselors with ind ... Cesare Tinelli Unable to Assign Packages Manually on Amelia Pro PlanClosed   Amelia   Updated February 10, 2025 at 6:30pm   2 Most recent comment from Uroš Jovanović:Hello Cesare, Thank you for reaching out! Yes, it is possible to manually assign packages to customers in Amelia. You can do this by navigating to Amelia > Services > Packages > Manage Package and usi ... Remko Sieben 403 error on form publishClosed   Amelia   Updated February 10, 2025 at 6:30pm   12 Most recent comment from Uroš Jovanović:Hello Remko, Thank you for the update on this. Glad to hear that the issue has been resolved. I will have this ticket closed now. Paul Nuttall Unable to add attendee to eventsClosed   Amelia   Updated February 10, 2025 at 5:37pm   2 Most recent comment from Uroš Jovanović:Hello Paul, Thank you for reaching out. The option for employees to create new customers is not currently available, but it will be in the near future. Let me know if you need any alternatives in the ... Chris D auto approve appointmentsClosed   Amelia   Updated February 10, 2025 at 2:30pm   7 Most recent comment from Stefan Petrov:No problem, Chris. Keep me posted.  Tim ConfigurationClosed   Amelia   Updated February 10, 2025 at 2:06pm   4 Most recent comment from Uroš Jovanović:Hello Tim, Thank you for your message. Yes, using recurring events could be a better approach, especially if you want to schedule different courses on different days while ensuring availability is man ...