We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Juan Appointment section failureClosed   Amelia   Updated February 3, 2025 at 8:55am   2 Most recent comment from Stefan Petrov:Hello Juan, Thanks for reaching out to us. My first guess is that it could be the user roles conflict.  ou need to have only one role per user only admin or only manager or only employee.  Every rol ... Jason Huckabay How do I add fields so that my customers must enter an address when they book. We come to them so we need their address.Closed   Amelia   Updated February 3, 2025 at 8:42am   2 Most recent comment from Stefan Petrov:Hi Jason, Thanks for reaching out to us. There is a custom field called "Address" You need to configure the Google Maps Api first in order to use this custom field. You can find more information on t ... Javier Alonso Zoom IntegrationClosed   Amelia   Updated February 3, 2025 at 8:32am   4 Most recent comment from Stefan Petrov:Hi Javier, That's noted. The events can't be assigned to employees (as services) but we are looking forward on improving this in future updates.  If you have any other questions, please ope ... Mark Colclough Purchase Code Entry to every ticketClosed   Amelia   Updated February 3, 2025 at 7:10am   4 Most recent comment from Marko Davidović:Hello again, As soon as your other ticekts pops up we will respond to them. We will close this ticket now and we wish you all the best and hope you have a wonderful day ahead.  ALAN link para para generar contraseñaClosed   Amelia   Updated February 3, 2025 at 6:40am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. You need to add a customer panel placeholder to your appointment-approved notifications like this for example  And when they book for the first time and ... Lorenzo HelpClosed   Amelia   Updated February 3, 2025 at 6:40am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. In most cases the issue is that you did not add this service to employee work hours so please check this first. Please check these points: 1. Are these s ... Jason Huckabay Completed Option for ApptClosed   Amelia   Updated February 3, 2025 at 6:38am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Unfortunately, currently this feature is not available in Amelia. You can not add or create a new status this needs to be developed so what you want at t ... Enrique error when buyingClosed Pre-purchase questions for Amelia   Updated February 3, 2025 at 6:38am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. We have customers from all over the world and every continent and there are no restrictions as such on our site or anything similar. Can you please try a ... chaitra Appointment not getting captured after customer makes the paymentClosed   Amelia   Updated February 3, 2025 at 6:33am   2 Most recent comment from Marko Davidović:You added a note 2 days ago on Saturday at 12:19pm Hello there, Thank you for reaching out to us. Please go to the notifications section inspect the page then try and send test notifications and the ... Daniel Calvo Moreno Aditional Customer per aditional employeesClosed   Amelia   Updated February 2, 2025 at 6:25pm   4 Most recent comment from Uroš Jovanović:  Hello Daniel, Thank you for reaching out. Unfortunately, there is no such option available at the moment. However, we are always looking to improve Amelia, so feel free to submit your sugg ... Yuval Tom Olsha Booking is not working as intendedClosed   Amelia   Updated February 2, 2025 at 11:33am   2 Most recent comment from Uroš Jovanović:Hello Yuval, Thank you for reaching out! To allow clients to book a multiple-hour session at any available time slot, please disable the "Use service duration for booking a time slot" option in Amelia ... Davids Strods installation or refundClosed   Amelia   Updated February 2, 2025 at 11:14am   7 Most recent comment from Uroš Jovanović:Hello Davids, Really sorry to hear that you are moving away from the Amelia plugin. I have approved your refund request and you will receive your money back in the next couple of days. If you wish to ... Le boisselier Alexandre HorrairesClosed   Amelia   Updated January 31, 2025 at 1:21pm   2 Most recent comment from Uroš Jovanović:Hello, Amelia doesn't have any time zone settings, and it relies on WordPress' General settings. Here's how it works: All times in the back-end of Amelia will be shown exactly how you s ... Honorata Fudali making apointmentClosed   Amelia   Updated January 31, 2025 at 12:33pm   5 Most recent comment from Uroš Jovanović:Hello Honorata, For this purpose, you will have to enable one specific hidden option in Amelia. This is not automatically enabled once you install the plugin and I will show you how to do it: 1. Updat ... Jason Huckabay Appointment Block not displaying correctly. Its not showing services, starts on extras.Closed   Amelia   Updated January 31, 2025 at 12:16pm   11 Most recent comment from Marko Davidović:Hello again, We have found the issue in the meantime this option was enabled and it was causing this issue Once we turned it off everything is working fine again Should you have any further inquirie ...