We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Thomas Lin Einbindung Mollie ZahlungsdienstleisterClosed   Amelia   Updated February 3, 2025 at 11:27am   2 Most recent comment from Stefan Petrov:Hallo Thomas, Danke, dass du dich bei uns gemeldet hast! Eine Mollie-Beschreibung ist nicht unbedingt notwendig, aber sie kann sehr nützlich sein, wenn du bestimmte Informationen auf der Zahlungsseit ... Stepherelys services and events not showingClosed   Amelia   Updated February 3, 2025 at 11:24am   2 Most recent comment from Uroš Jovanović:Hello, Please check if you can see the booking form on page when you are not logged in WordPress or when you are looking form the incognito mode? If this is the case then this can be 1 of 3 issues but ... Junaid Ashraf On mobile booking system not worksClosed   Amelia   Updated February 3, 2025 at 11:21am   4 Most recent comment from Uroš Jovanović:Hello Junaid, Thank you for reaching out! I can see that you have switched to the 2.0 booking form. What exactly does not work with the 2.0 booking form? Let me know how it goes, and I’ll be happy t ... Jim Filter issuesClosed   wpDataTables   Updated February 3, 2025 at 11:04am   2 Most recent comment from Miloš Jovanović:Hi Mr Jim, Apologies for replying so late. Thank you for your patience.A use case like this falls under a custom solution. That is not fully covered by our support, but I will do my best to advise you ... Marc Agraz Problema con la visualización de nuevos widgets de Amelia Booking en ElementorClosed   Amelia   Updated February 3, 2025 at 11:04am   2 Most recent comment from Stefan Petrov:Hola Marc, ¡Gracias por ponerte en contacto con nosotros! Este problema suele ser causado por un problema de caché. Parece que hay un conflicto entre Amelia y el plugin de caché, lo que impide que ... Laurens Spaey Latest update breaks UBL invoices from WooCommerce pdf invoices and packing slips pluginClosed   Amelia   Updated February 3, 2025 at 11:01am   23 Most recent comment from Stefan Petrov:Hi Laurens, There was a conflict, but developers were able to change the registry files and create a new version. The new update will already have this fix applied, it's basically the same licens ... Mark Colclough Impossible To Attach Packages to a CategoryClosed   Amelia   Updated February 3, 2025 at 10:54am   2 Most recent comment from Uroš Jovanović:Hello Mark, Thank you for reaching out! While it is not currently possible to attach packages to a category, I recommend using the Catalog Booking Form ([ameliacatalogbooking]). This form allows you t ... Peter Vox Double emails being sent.Closed   Amelia   Updated February 3, 2025 at 9:23am   23 Most recent comment from Uroš Jovanović:Hello Peter, Glad to hear that the issue has been resolved. I will have this ticket closed now. Mark Colclough Direct URL to Services, Packages and EventsClosed   Amelia   Updated February 3, 2025 at 9:20am   4 Most recent comment from Stefan Petrov:You are welcome, Mark. I'm glad to be able to help. Best regards.  Katharina Lewis Categories are not displayed in every languageClosed   Amelia   Updated February 3, 2025 at 9:11am   3 Most recent comment from Stefan Petrov:Hi Katharina, Thanks for reaching out to us. Great news, thanks for letting us know. If you have any other questions, please open a new ticket and we will gladly help you there. Have a nice day.  FotolabStudio How to show Amelia Add to Calendar Page upon completed paymentClosed   Amelia   Updated February 3, 2025 at 9:10am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. We will do our best to assist you, but to be completely honest, we are not entirely sure we fully understand the issue based on the information provided. ... oscar salcedo form to workersClosed   Amelia   Updated February 3, 2025 at 9:07am   2 Most recent comment from Stefan Petrov:Hi Oscar, Thanks for reaching out to us! Unfortunately, there isn't a built-in option in Amelia to allow employees to register themselves directly. If they attempt to "book" through the form, the ... Mark Colclough Edit pop up in Step-by-step Booking Form 2.0Closed   Amelia   Updated February 3, 2025 at 9:01am   2 Most recent comment from Stefan Petrov:Hi Mark, Customizing the booking form can be done in Customize settings. You need to select the Step by Step v2 / Service Selection Step, then in SubSteps, you have the option "Packages"       Larry Customize Form ColorClosed   Amelia   Updated February 3, 2025 at 8:56am   2 Most recent comment from Stefan Petrov:Hi Larry, This error occurs when the web page (or another resource) you're trying to access is restricted, meaning you don't have permission to view it. It’s called a 403 Forbidden Error ... Larry Services not Displaying nor Calendar ProperlyClosed   Amelia   Updated February 3, 2025 at 8:56am   2 Most recent comment from Stefan Petrov:Hi Larry, Great to see that you were able to find the solution. Please, let us know if you have any other questions or issues on a new ticket and we will kindly provide assistance. Best regards.