As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

Okay

Public Tickets

Mary Welch hidden rows not showingClosed   wpDataTables   Updated February 10, 2025 at 2:06pm   2 Most recent comment from Miloš Jovanović:Hi Mary, Yes, this is currently how the Conditional works, if you visually set the rows which fall under this criteria to hide.They are only visually hidden, but the table will still 'count them& ... Natascha Vantuykom Google calendar sync not working correctClosed   Amelia   Updated February 10, 2025 at 1:08pm   10 Most recent comment from Uroš Jovanović:Hello Natascha, Thank you for your feedback and ongoing support of Amelia's development! We truly appreciate your patience and understanding. We do receive a wide range of suggestions for new fea ... Pires Georges credit card payment no longer worksClosed   Amelia   Updated February 10, 2025 at 12:57pm   26 Most recent comment from Uroš Jovanović:Hello Pires, Glad to hear that it works fine now. Please let me know if you have any other questions. AMINE Not receiving Email even if it's requiredClosed   Amelia   Updated February 10, 2025 at 12:32pm   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. To be honest this is the first time we have seen this type of issue. The only explanation that we have at this time (we will certainly check for more pos ... Erez Sorting of Manual TableClosed   wpDataTables   Updated February 10, 2025 at 12:24pm   2 Most recent comment from Miloš Jovanović:Hi Erez, If you simply wish to set a column which the table uses to sort by on load : Each column has a “Default sorting column” switch in our Column settings/Sorting.  If you enable this switch ... rula recurring appointmentClosed   Amelia   Updated February 10, 2025 at 11:56am   2 Most recent comment from Stefan Petrov:Hi rula, Thanks for reaching out to us. Please, find the answers below  Is it possible for a customer to edit the date and time of a recurring appointment from their panel? I couldn’t find an optio ... Javier Alonso Configured ServiceClosed   Amelia   Updated February 10, 2025 at 10:59am   4 Most recent comment from Stefan Petrov:Hi Javier, Thanks for the access. The first thing I'm noticing is the wrong email configuration. Since you are using the third-party SMTP plugin, there shouldn't be the SMTP configured in Am ... Ashlee Client appointments are cancelling randomlyClosed   Amelia   Updated February 10, 2025 at 9:17am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Amelia can not under any circumstance cancel anything on its own. So this is either canceled by a customer or someone on the backend or if the appointmen ... Melissa timezonesClosed   Amelia   Updated February 10, 2025 at 8:35am   12 Most recent comment from Stefan Petrov:Hi Melissa, Apologies for the delayed response. There’s no need to assign services in the employee work hours, as those services are already assigned in the service settings. So, if you remove the s ... Kate Discount on custom field valueClosed   Amelia   Updated February 10, 2025 at 8:06am   2 Most recent comment from Stefan Petrov:Hi Kate, Thanks for reaching out to us.  Unfortunately, there is currently no such option with Amelia's built-in features. Discount codes can be only applied in Coupon fields on the last steps, ... Rainer Siebert PaymentsClosed   Amelia   Updated February 10, 2025 at 7:47am   2 Most recent comment from Stefan Petrov:Hi Rainer, Thanks for reaching out to us. This is not an error—all payments are automatically registered in the Amelia Finance section, and this can't be disabled. If you're referring to t ... Guddelmoni andrea Problème Reglage enplmyésClosed   Amelia   Updated February 10, 2025 at 7:29am   2 Most recent comment from Stefan Petrov:Salut Andrea, Merci de m'avoir contacté. Pour mettre à jour Amelia, vous devez supprimer la version actuelle depuis la section du plugin Amelia, vider le cache, installer la nouvelle version, p ... Majid "Appointment Details Changed" Notification Not SendingClosed   Amelia   Updated February 10, 2025 at 7:27am   8 Most recent comment from Stefan Petrov:HI Majid, We can certainly recommend the SMTP configuration for sending emails, because using any other configuration such as Mailgun or PHP may result in sending emails as spam. You can use Gmail as ... Pietro Events Disappeared from Amelia Plugin BackendClosed   Amelia   Updated February 10, 2025 at 7:17am   2 Most recent comment from Stefan Petrov:Hi Pietro, Thanks for reaching out. Could you please double-check the user roles conflict? When previewing from the backend, only an admin should be able to see all events and settings. However, the i ... Jamie Stone webhooksClosed   Amelia   Updated February 10, 2025 at 7:15am   6 Most recent comment from Stefan Petrov:Hi Joao, If you have multiple questions or issues, please open a new ticket for each one, and we’ll be happy to assist you. This helps keep different topics or use case-specific issues separate, mak ...