We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

G Vincke how to manage reservations on several daysClosed   Amelia   Updated January 31, 2025 at 11:35am   2 Most recent comment from Stefan Petrov:Hello, Thanks for reaching out to us. Unfortunatelly, currently, there is no such option within Amelia features. The maximum service duration is 24h and therefore the customer can only book within tho ... Hitesh Patel change colours of employee panelClosed   Amelia   Updated January 31, 2025 at 10:59am   2 Most recent comment from Stefan Petrov:Hello Hitesh, At the moment, we don't have a separate setup specifically for the Employee Panel, but we are currently working on the Employee Panel v2 version. However, if you go to Amelia Custom ... stefano roveda Post-purchase event editClosed   Amelia   Updated January 31, 2025 at 10:48am   4 Most recent comment from Stefan Petrov:Hi Stefano, Thanks for the confirmation. This issue has already been escalated to the developers/QA team for further testing. In the meantime, you can revert to the previous version until the fix is a ... Gerhard Reus Past EventsClosed   Amelia   Updated January 31, 2025 at 10:45am   18 Most recent comment from Uroš Jovanović:Hi Jacob, I understand how important this is, and I appreciate your patience.  Let me know if there's anything else I can assist with in the meantime. Silvia Nikolova Amelia search view hide inactive servicesClosed   Amelia   Updated January 31, 2025 at 9:13am   6 Most recent comment from Stefan Petrov:Hi Silvia, I see now, thanks for the explanation. Unfortunatelly, there is no such option currently within Amelia features. You can add various types of this shortcode, but there is no option to confi ... Francesco Amelia Isn't DisplayedClosed   Amelia   Updated January 31, 2025 at 7:54am   4 Most recent comment from Marko Davidović:Hello again, You are most welcome, and we are glad that we were able to help you. Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will ... Emmanuel festo Mbwambo check in and check outClosed   Amelia   Updated January 31, 2025 at 7:09am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Unfortunately, currently this feature is not available in Amelia. There is no such check in and check out option in Amelia. Amelia is deigned for appoint ... Ivan Andazola Redirect After Submission + Google AnalyticsClosed   Amelia   Updated January 31, 2025 at 6:24am   21 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. We kindly ask you not to post on other users' tickets and to open a new ticket instead. We will be happy to assist you there. The reason for this re ... Mark Olbert data updating and axis formattingClosed   wpDataTables   Updated January 30, 2025 at 9:49pm   5 Most recent comment from Miloš Jovanović:Hello again Mark,I did not see your reply right away, just wanted to add that detail - so we kind of wrote at the same time, I guess.I can completely understand if you left some negative reviews onlin ... Mark Olbert Lousy SupportClosed   wpDataTables   Updated January 30, 2025 at 9:44pm   2 Most recent comment from Miloš Jovanović:Hi Mark,My sincere apologies for all the waiting time.I just replied to the original ticket, if you can please check it out :https://tmsplugins.ticksy.com/ticket/3809268/.We will keep following up the ... Shannon Barnes Max value for integerClosed   wpDataTables   Updated February 14, 2025 at 7:11pm   2 Most recent comment from Shannon Barnes:Hello TMS Plugins team - following up on this item, is this something you can help with? Rivka van Egmond employee working daysClosed   Amelia   Updated January 30, 2025 at 6:49pm   2 Most recent comment from Uroš Jovanović:  Hi Rivka, Thanks for reaching out! To set up availability for every other Tuesday evening, you can use the Special Days feature in Amelia. Go to Amelia > Employees > Special Days, an ... Esteban zenteno no puedo arreglar el horarioClosed   Amelia   Updated January 30, 2025 at 6:40pm   2 Most recent comment from Uroš Jovanović:Hello Esteban, Thank you for reaching out to us. Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we can log in and take a look ‘from the inside’ as ... Brad Calendar Availability & Sync to Apple CalendarClosed   Amelia   Updated January 30, 2025 at 2:47pm   4 Most recent comment from Uroš Jovanović:Hello Brad,   Could you please elaborate on the issue you're facing with syncing the Apple Calendar? Are the appointments not appearing at all, or is there a delay in syncing? Any ad ... Brian Milnes ZipStream errorClosed   wpDataTables   Updated January 30, 2025 at 2:26pm   5 Most recent comment from Miloš Jovanović:Hi Brian, You are right - I spoke with our developer Team and they confirmed, it is indeed a conflict with the ZipStreams versions. A task has been created for our developers. They will work on upgrad ...