We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Guddelmoni andrea Problème Reglage enployésClosed   Amelia   Updated February 10, 2025 at 6:51am   3 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. We provide support only via ticket so we are not able to call you.  You can download Amelia from this link https://we.tl/t-6GnD9EVMIZWe are sending you ... AJ Vargas Scheduling Multiple Events For StaffClosed   Amelia   Updated February 10, 2025 at 6:51am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Unfortunately, currently this feature is not available in Amelia. One employee can not be booked on 2 services at the same time. This would for the vast ... Melissa my employee isnt getting any appointmentsClosed   Amelia   Updated February 10, 2025 at 6:51am   6 Most recent comment from Marko Davidović:Hello again, You are most welcome, and we are glad that we were able to help you. Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will ... Weiler Configuration zoomClosed   Amelia   Updated February 10, 2025 at 6:44am   2 Most recent comment from Marko Davidović:Hello again, I can see that this is a duplicate ticket, and we already covered this topic in another ticket: https://tmsplugins.ticksy.com/ticket/3806038/ For future reference, please don't open ... Jonathan Displaying custom fieldsClosed   wpDataTables   Updated February 10, 2025 at 4:03am   5 Most recent comment from Miloš Jovanović:Hi Jonathan, You're welcome.Let me know how it goes, we will be here if further assistance is needed.Thank you. Evgeniy Orlov Wrong number formatting in filtersClosed   Powerful Filters for wpDataTables   Updated February 10, 2025 at 3:07am   7 Most recent comment from Miloš Jovanović:Hi Evgeniy, If you mean something like a live tracker to monitor the progress on each bug fix, we don't have something like that for now, but we will suggest it to our management.If we create som ... Lisa Eggimann Plan Upgrade not registeredClosed   Amelia   Updated February 9, 2025 at 10:14pm   3 Most recent comment from Uroš Jovanović:Hello Lisa, Glad to hear that the issue has been resolved. I will have this ticket closed now. Adrian Reich InvoiceClosed   Amelia   Updated February 9, 2025 at 10:14pm   2 Most recent comment from Uroš Jovanović:Hello Adrian, Currently, adding a logo to the invoice is not available, but it will be possible in the future. Unfortunately, there's no estimated release time for this feature yet. Thank you for ... Nael Incorrect Appointment Time Despite the Same Time Zone – Missed AppointmentClosed   Amelia   Updated February 9, 2025 at 10:12pm   2 Most recent comment from Uroš Jovanović:Hello Nael, Thank you for reaching out to us. Amelia doesn't have any time zone settings, and it relies on WordPress' General settings. Here's how it works: All times in the back-end of ... Joel Popup scroll conflicts with page scrollClosed   Amelia   Updated February 9, 2025 at 9:25am   6 Most recent comment from Uroš Jovanović:Glad to hear that, Joel! Let me know if you need any further assistance. 😊 Rosalie FunctionalityClosed Pre-purchase questions for wpDataTables   Updated February 8, 2025 at 3:59pm   1 Most recent comment from Rosalie:I am interested in purchasing the Pro version of wpdatatables, but I need to confirm that the following functionalities are included by default: Ability to read tables from ExcelOption to control the ... Kat Kavanagh How can I import the colours from conditional formatting from Google sheets?Closed   wpDataTables   Updated February 7, 2025 at 3:45pm   2 Most recent comment from Miloš Jovanović:Hi Kat, As mentioned on this Documentation, formatting applied in the original file (font families, color, size, fill color, etc.) will not be copied over to the wpDataTable, but you can make whatever ... Peter Incorrect tax calculation and price when using payment linkClosed   Amelia   Updated February 7, 2025 at 2:16pm   2 Most recent comment from Stefan Petrov:Hello Peter, Thanks for reaching out to us. Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as th ... Greg ChargebackClosed   wpDataTables   Updated February 7, 2025 at 1:45pm   1 Most recent comment from Greg:I recently purchased a Pro Lifetime copy of wpDataTables on the premise of "premium support". I initiated a support ticket nine (9) days ago and again three (3) days ago with Zero response. This is un ... Marta Orzechowski Booking saved web hookClosed   Amelia   Updated February 7, 2025 at 12:48pm   9 Most recent comment from Uroš Jovanović:Hello Marta, Thank you for your feedback! I’m glad I could clarify things for you. We’ll take your suggestion into account regarding the documentation. If you need any further assistance in the fu ...