As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

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Public Tickets

Travis R Hedrick Events 2.0 and Waiting ListsClosed   Amelia   Updated February 18, 2025 at 7:24am   16 Most recent comment from Marko Davidović:Hello again, Our team will do our best to implement a fix as soon as it is possible and once again we do apologize for any inconvenience. Should you have any further inquiries, we kindly request that ... erick File Plugin ExpiredClosed   Amelia   Updated February 18, 2025 at 7:24am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. The message, ‘the link you followed has expired,’ is most often received when you’re uploading either a WordPress plugin or theme. With all standa ... Jorge CouponsClosed   Amelia   Updated February 18, 2025 at 7:23am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. You can check what coupon was used only when you click in finance section and then you export this in csv file like this These codes can be set and sent ... Lina Grebe NotifyClosed   Amelia   Updated February 18, 2025 at 6:57am   7 Most recent comment from Marko Davidović:Hello again, We can only help up to a point with regular notificaitons (not with reminder ones)and only if you are using SMTP.Please go to the notifications section inspect the page then try and send ... Gena Aldrich Square payment displays large text detailClosed   Amelia   Updated February 18, 2025 at 6:57am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. This is happening on square end when customers click on continue square takes over and from that point on this is happening on their end not in Amelia so ... Filip Vit Notifications does not workClosed   Amelia   Updated February 19, 2025 at 6:24am   15 Most recent comment from Marko Davidović:Hello again, We just got the feedback from our colleagues and they have told us that your notificaitons are working when you set the WordPress time zone to a city instead of UTC Please go to WP sett ... Tom DiBuono Can you link directly to booking a service?Closed   Amelia   Updated February 16, 2025 at 2:34pm   4 Most recent comment from Uroš Jovanović:Hello Tom, Glad to hear that you found the solution. Please let me know if you have any other questions. MR S Ravisangar Compatability of wpdatables with portfolio pluginClosed   wpDataTables   Updated February 14, 2025 at 5:22pm   2 Most recent comment from Miloš Jovanović:Hello, I am sorry to disappoint you, but we don't have a native integration with any portfolio Plugin.I am not familiar with how portfolio Plugins are used exactly and where their data is stored, ... Charlotte Reminder - the day before the event NotificationClosed   Amelia   Updated February 14, 2025 at 4:19pm   2 Most recent comment from Uroš Jovanović:  Hello Charlotte, Thank you for reaching out! To change the reminder notification to 3 weeks before the event, you can follow these steps: Go to the Amelia plugin settings in your Wor ... Tom DiBuono ​Customer panel Package bookingClosed   Amelia   Updated February 14, 2025 at 4:09pm   6 Most recent comment from Uroš Jovanović:Hello Tom, I hope so too! If any of the suggestions are suitable for an update, I’m confident we’ll be able to implement them smoothly and efficiently. Let me know if you need anything further in ... Tom DiBuono Adding people to services/eventsClosed   Amelia   Updated February 14, 2025 at 3:53pm   8 Most recent comment from Uroš Jovanović:Hello Tom, Thank you for providing more context. Unfortunately, Amelia doesn’t currently have an option to check in attendees as they arrive before the class starts. The system doesn't support ... Pedro de Aguiar Stripe APIClosed   Amelia   Updated February 14, 2025 at 1:36pm   4 Most recent comment from Stefan Petrov:Hi Pedro, Currently, it's possible to use only credit cards within Stripe, but if you want to use Klarna, you can use Mollie instead. This is also a payment method that Amelia has integrated with ... Geert Leysen Customer info gets changed on registrationClosed   Amelia   Updated February 14, 2025 at 12:40pm   4 Most recent comment from Stefan Petrov:Hi Geert, But it needs to be turned on. For example, here is a customer that is already registered with an email and first and last name.      If i want to book another appointment with the same e ... Keiron Cosgrove Adding Cron in for notificationClosed   Amelia   Updated February 14, 2025 at 12:38pm   6 Most recent comment from Uroš Jovanović:Hello Keiron, Thank you for the update on this. My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  Can you, please, leave a review on the Lite ve ... Charlotte Change event timeClosed   Amelia   Updated February 14, 2025 at 12:07pm   2 Most recent comment from Stefan Petrov:Hi Charlotte, Thanks for reaching out to us. You need to change the default timeslot settings in the General settings. By default, it’s set to 30 minutes, but you can adjust it according to your nee ...