As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

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Public Tickets

Lara McDermott Payments in Amelia Plugin WordpressClosed   Amelia   Updated February 18, 2025 at 11:32am   2 Most recent comment from Uroš Jovanović:Hello Lara, Thank you for reaching out to us. Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://featu ... Marc Agraz como recibir el enlace de pago en el correo del empleadoClosed   Amelia   Updated February 18, 2025 at 11:29am   2 Most recent comment from Uroš Jovanović:  Hola Marc, Actualmente, no existe una opción para generar el enlace de pago utilizando el placeholder %payment_link_woocommerce% en el correo de los empleados sin enviárselo direct ... Valentin BAUDRY My appointments confirmed in the back office appear as free for usersClosed   Amelia   Updated February 18, 2025 at 11:26am   8 Most recent comment from Uroš Jovanović:Hello Valentin, Thank you for the update on this. This is possible because the maximum capacity of this service is 4. Please let me know if you have any other questions. Brody Can I hold credit card information for a service without chargingClosed   Amelia   Updated February 18, 2025 at 11:26am   2 Most recent comment from Stefan Petrov:Hi Brody, Thanks for reaching out to us. Unfortunately, there is currently no option to schedule automatic payments. There are two available options: Payments can be processed immediately after bookin ... Francisco Latapiat Notification problemsClosed   Amelia   Updated February 18, 2025 at 11:21am   2 Most recent comment from Stefan Petrov:Hi Francisco, Thanks for reaching out to us. An issue with email notifications could be caused by several reasons: Your hosting provider is blocking all 3rd party settings and only allowing their SMTP ... Jasper Kruiswijk Deposit and approval flowClosed   Amelia   Updated February 18, 2025 at 11:20am   2 Most recent comment from Uroš Jovanović:  Hello Jasper, To resolve this issue, please follow these steps: Set the "Default appointment status" to Pending (which you've already done). Enable the "Payment link option" for ... Dale Error "Service Unavailable" displaysClosed   wpDataTables   Updated February 18, 2025 at 11:11am   3 Most recent comment from Miloš Jovanović:Hi Dale, When we visit the Page now, the table loads for us as non-logged users as well, so we can't see any issues.The issue you described, how it happened in that moment, such as you were able ... Frank McCravy Installing Standard version into WordPressClosed   wpDataTables   Updated February 18, 2025 at 10:08am   4 Most recent comment from Miloš Jovanović:Hello, My apologies, here is a working link : https://tmsplugins.ticksy.com/article/15699/.If that does not work for any reason, you can also check this guide from wpBeginners for the same issue : htt ... Patrick Jaecques free activitiesClosed   Amelia   Updated February 18, 2025 at 9:30am   2 Most recent comment from Uroš Jovanović:Hello Patrik, Thank you for reaching out to us. Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we can log in and take a look ‘from the inside’ as ... SHENNY DIAMOND Issue with Displaying Appointment Summary on Custom PageClosed   Amelia   Updated February 18, 2025 at 8:46am   2 Most recent comment from Stefan Petrov:Hi SHENNY, I hope you are doing well. The appointment details are always displayed on the final (confirmation) page, also known as the summary page. The shortcodes you are trying to use are not intend ... Soubhi Abla Skip Category Selection Catalog Booking FormClosed   Amelia   Updated February 18, 2025 at 8:11am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. In your builder when you go to preselect shortcodes you can choose this option like this   Should you have any further inquiries, we kindly request tha ... Yvonne Everett wpDataTables phone formatting to click to call on mobileClosed   wpDataTables   Updated February 18, 2025 at 7:50am   1 Most recent comment from Yvonne Everett:HelloI have two members tables on my website.  Both source their data from the same SQL view, but the presentation differs slightly (different user needs). In the first table, when viewed on mobile ... Saran Dakshina Event reschedulingClosed   Amelia   Updated February 18, 2025 at 7:33am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Unfortunately, currently this feature is not available in Amelia. Events are all separate so the only option is to manually remove them from one event an ... Jason Huckabay RefundClosed   Amelia   Updated February 18, 2025 at 12:09pm   3 Most recent comment from Marko Davidović:Hello again, We just got the feedback from our colleagues and they have told us that refund has been issued to you. We wish you all the best and hope you have a wonderful day ahead.  razvan Select EmployeesClosed   Amelia   Updated February 18, 2025 at 7:28am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Unfortunately, currently this feature is not available in Amelia. This is not possible Im afraid as such There is one possible way in which you can perha ...