We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Remi444 Customer Panel Not Prompting for Password Setup After Package PurchaseClosed   Amelia   Updated February 7, 2025 at 9:42am   6 Most recent comment from Stefan Petrov:Hi Remi, That’s an interesting solution—we hadn’t considered that, but if it works for this use case, that’s great news. Do you have any other questions, or should I mark this as solved? Reza Karim Wordpress BugClosed   Amelia   Updated February 7, 2025 at 9:33am   4 Most recent comment from Stefan Petrov:Hi Reza, You need new credentials for the SMS account, so the email should be the new one, as well.    [email protected] Notification 3 emailsClosed   Amelia   Updated February 7, 2025 at 9:11am   4 Most recent comment from Marko Davidović:Hello again, No, unfortunately, currently this feature is not available in Amelia. This is the only option that we can offer you at this time I'm afraid.  In light of this, we encourage you to k ... Tom DiBuono Customer Panel Birthday fieldClosed   Amelia   Updated February 7, 2025 at 8:50am   4 Most recent comment from Stefan Petrov:Hello, Please feel free to search through our feature suggestion page, as more people vote, the feature will move higher on the priority list. You can certainly follow our changeLog page if you� ... Jurgen Migrating dataClosed   Amelia   Updated February 7, 2025 at 8:41am   4 Most recent comment from Uroš Jovanović:Hello Jurgen, We usually do not support direct MySQL queries, as most of our users prefer managing configurations through the interface rather than running database commands. However, if this solution ... Tom DiBuono Waiver of liability/Cancellation policyClosed   Amelia   Updated February 7, 2025 at 8:34am   6 Most recent comment from Uroš Jovanović:Hello Tom, Glad to be able to assist you. Please let me know if you have any other questions. Tom DiBuono Reporting/Export on classes/eventsClosed   Amelia   Updated February 7, 2025 at 7:01am   4 Most recent comment from Marko Davidović:Hello again, You are most welcome, and we are glad if we were able to help you. Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gl ... Angélique Calendar not appearsClosed   Amelia   Updated February 7, 2025 at 6:58am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Please check if you can see the booking form on page when you are logged in WordPress? If this is the case then this can be 1 of 3 issues but most likely ... Remi444 Sending Password Setup Email When Manually Adding CustomersClosed   Amelia   Updated February 7, 2025 at 6:41am   6 Most recent comment from Uroš Jovanović:Hello Remi, Thank you for sharing this solution with us. Please let me know if you have any further questions in regards to the Amelia plugin. Djimmy Coupon managementClosed   Amelia   Updated February 7, 2025 at 6:28am   7 Most recent comment from Marko Davidović:Hello again, You are most welcome but whether this will be implemented in the future or not we can not say. It has been forwarded as promised and we will wait and see if it will be added in the future ... Rick Resource configurationClosed   Amelia   Updated February 6, 2025 at 7:57pm   8 Most recent comment from Uroš Jovanović:Hi Rick, Thanks for the detailed explanation and screenshots! I’ll take a closer look at this and get back to you as soon as I have more information. Appreciate your patience! Evgeniy Orlov wpDataTables table tools (export) vs. Report BuilderClosed   wpDataTables   Updated February 6, 2025 at 7:27pm   2 Most recent comment from Miloš Jovanović:Hi Evgeniy, As mentioned on the other tickets which have been waiting for a long time, my sincere apologies, we had some issues for notifications on this ticketing system.It has been resolved, so it s ... Evgeniy Orlov How to render JS and HTML based on DB fieldsClosed   wpDataTables   Updated February 6, 2025 at 7:05pm   3 Most recent comment from Miloš Jovanović:Hi Evgeniy, My sincerest apologies, there was an error on several tickets with notifications and we did not see the users have replied to them.This should not happen again for new tickets. Thank you v ... razvan Selling memberships and use qr code to identify usersClosed   Amelia   Updated February 6, 2025 at 6:56pm   2 Most recent comment from Uroš Jovanović:Hello Razvan, Amelia does not have a built-in option to sell memberships or subscriptions without linking them to specific services. You can use an integration with Paid Memberships Pro or another mem ... Ian Please respond to private support requestsClosed   wpDataTables   Updated February 6, 2025 at 5:24pm   4 Most recent comment from Chris Dyer:It hasn't been resolved for me. I've had one opened for a month and nothing but crickets.