As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

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Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
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Public Tickets

Laura Barton SEOClosed   wpDataTables   Updated February 17, 2023 at 12:51pm   7 Most recent comment from Aleksandar Vuković:Hello Tony.Tables linked to Excel and CSV files are non-server-side tables, so they are crawlable by search engines by default. Manual, imported, and MySQL tables are server-side tables and the searc ... lynob web change wordpress wordClosed   Amelia   Updated February 17, 2023 at 12:47pm   2 Most recent comment from Marko Davidović:Hello lynob, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia. But since you have a developer license we can send you in mail a source code of Amelia s ... Marek Laskowski Formatting booking formClosed   Amelia   Updated February 17, 2023 at 12:41pm   2 Most recent comment from Marko Davidović:Hello Marek, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia. This is how it was designed and this can not be changed at this time.I'll kindly as ... justin custom dates/times for events or packagesClosed   Amelia   Updated February 17, 2023 at 12:22pm   2 Most recent comment from Marko Davidović:Hello justin, Thank you for reaching out to us.You can do that easily. You set this up in empoyee work hours. So, you set that your employee is working on service A from Monday to Friday and on servic ... Kelly Fidei Multiday eventClosed   Amelia   Updated February 17, 2023 at 10:45am   6 Most recent comment from Uroš Jovanović:Hello Kelly,For that purpose, you can add different tags to each event and then filter different topics for events with the following shortcode:[ameliaevents tag='name'] if you want to show ... Lorenzo Loop loading eventClosed   Amelia   Updated February 17, 2023 at 10:39am   4 Most recent comment from Aleksandar Vuković:Hello again Lorenzo.The issue has been resolved. It turns out that reCAPTCHA was causing it - after we turned it off, it worked fine.Please make sure to use reCAPTCHA v2 and double check the credenti ... Gerhard Reus Delete Customers without Event BookingClosed   Amelia   Updated February 17, 2023 at 10:05am   8 Most recent comment from Aleksandar Vuković:I'll make sure to forward this to our developers, Gerhard.Hopefully, they'll be able to implement the same logic for event attendees, so you will not be able to delete customers that are ad ... Kathryn Feature availabilityClosed Pre-purchase questions for Amelia   Updated February 17, 2023 at 9:27am   2 Most recent comment from Uroš Jovanović:Hello Kathryn,Thank you for expressing interest in the Amelia plugin.At the moment there is no option to create multi-day bookings in Amelia. We have the plan to implement this in the future, but thr ... Jiri Complete reservation via emailClosed   Amelia   Updated February 17, 2023 at 9:23am   4 Most recent comment from Aleksandar Vuković:You're welcome, Jiri.Please feel free to reach out to us if you have any further questions or concerns! Pablo need to display event star time onlyClosed   Amelia   Updated February 17, 2023 at 9:17am   2 Most recent comment from Aleksandar Vuković:Hello Pablo.I'm sorry to disappoint you, but unfortunately, something like this is not yet possible.Please feel free to search through our feature suggestion page, https://features.wpamelia.com/ ... SANNE Service on specific working hours show invalid dates in slots of front-endClosed   Amelia   Updated February 17, 2023 at 9:08am   17 Most recent comment from Uroš Jovanović:Hello Sanne,That service was not properly added to the working hours of the employee. I added it and it started working fine again.My apologies if I already asked this before, but may I ask you for a ... Giuseppe Granza Hide upcoming events in calendar viewClosed   Amelia   Updated February 17, 2023 at 9:06am   2 Most recent comment from Aleksandar Vuković:Hello Giuseppe.Thank you for reaching out to us.In order to hide the "Upcoming Events", you need to access Amelia/Customize -> Customize 1.0 and select the Event Calendar Booking Form. Then click on ... David Peters Customer addressClosed   Amelia   Updated February 17, 2023 at 9:01am   2 Most recent comment from Aleksandar Vuković:Hello David.The Address custom field cannot be added to Customer details. It is currently linked only to the appointment.Please feel free to search through our feature suggestion page, https://feat ... stephanie Gas Everwest Google CalendarClosed   Amelia   Updated February 17, 2023 at 8:49am   2 Most recent comment from Uroš Jovanović:Hello Stephanie,Thank you for reaching out to us.1. By not being sent, are you referring to the time slots not being blocked or the events not being created in Amelia when first being created in Googl ... Irene Giuriato Rescheduling error + UpdateClosed   Amelia   Updated February 17, 2023 at 8:30am   2 Most recent comment from Aleksandar Vuković:Hello Irene.Thank you for reaching out to us.The issue you're describing has been resolved in the latest version of Amelia, so once you update it you'll no longer face this issue.As for the ...