As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

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Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
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Public Tickets

Matthias Booked timeslotsClosed   Amelia   Updated February 21, 2023 at 11:36am   2 Most recent comment from Marko Davidović:Hello Matthias, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia.I'll kindly ask you to add it as a feature suggestion on this link https://featur ... Morgan Wright X number of services per weekClosed   Amelia   Updated February 21, 2023 at 11:17am   2 Most recent comment from Uroš Jovanović:Hello Morgan,Thank you for reaching out to us.Unfortunately, this is currently not possible with Amelia's built-in features, but we have a plan to implement this in the future.Please let me know ... Till Seyer Which Employee Added CustomerClosed   Amelia   Updated February 21, 2023 at 11:16am   2 Most recent comment from Marko Davidović:Hello Till, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia. We would love to help but this option doesn't not exist since Amelia is designed in ... Eve Aschour Wrong frontend pricesClosed   Amelia   Updated February 21, 2023 at 10:55am   6 Most recent comment from Uroš Jovanović:Hello Eve,Can you please test it out now and let me know if it works or not?Looking forward to your reply. Brian Benson Add password to Amelia custom fieldsClosed   Amelia   Updated February 21, 2023 at 10:07am   2 Most recent comment from Marko Davidović:Hello Brian, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia. Password can not be forwarded like this. You can create custom field and name it like th ... Jolanda Schiavio Discounted pricesClosed   Amelia   Updated February 21, 2023 at 10:06am   10 Most recent comment from Uroš Jovanović:Hello Jolanda,Really sorry to hear that.Please let me know if you have any other questions and I will gladly assist you. Scott Error displaying events calendarClosed   Amelia   Updated February 21, 2023 at 9:32am   2 Most recent comment from Marko Davidović:Hello Scott, I'm afraid that we didn't quite get what you how the issue looks exactly? Can you explain to us in a little more detail, and send us a couple of screenshots? We wish you all the ... Brandon Stone Assigning multiple employeesClosed   Amelia   Updated February 21, 2023 at 9:11am   6 Most recent comment from Marko Davidović:Hello Brandon,We are sorry to hear this but we understand.Please log in to http://store.tms-plugins.com/ and under "My Licenses" click on the Three Dots on the right-hand side of the license you wan ... Djiezion Demande d'un nouveau enregistrement des utilisateurs pour accéder à leur tableau de bordClosed   Amelia   Updated February 21, 2023 at 9:08am   2 Most recent comment from Marko Davidović:Hello Djiezion, Thank you for reaching out to us.Please note that the official support language is English, and we have to use Google Translator to try and understand other languages. Since a lot can ... Spiros Attachment custom fieldClosed   Amelia   Updated February 21, 2023 at 8:55am   2 Most recent comment from Marko Davidović:Hello Spiros, Thank you for reaching out to us.As for speed we can not do anything about that since Amelia is not a SaaS, but custom fields data are stored in the appointment section. You can find it ... bens loading speedClosed   Amelia   Updated February 21, 2023 at 8:47am   2 Most recent comment from Marko Davidović:Hello bens, Thank you for reaching out to us. The slow load can be caused by a lot of things - the number of appointments you have, the number of customers, the number of employees, etc. As for the s ... Bryce Evans Allow an employee to take 2 appointments at a timeClosed   Amelia   Updated February 21, 2023 at 7:48am   2 Most recent comment from Marko Davidović:Hello Bryce, Thank you for reaching out to us.Employee can be booked on 2 appointments at once since it can not be at 2 places at once. You can create group bookings so that it can have an appointment ... nir Multi Calanders SyncClosed   Amelia   Updated February 21, 2023 at 7:20am   8 Most recent comment from Marko Davidović:Hello nir, You are most welcome, and we are glad that we were able to help you. If you have any more questions please open another ticket and we will gladly help you there. We wish you all the best. H ... jason New Step Booking Form Doesn't LoadClosed   Amelia   Updated February 21, 2023 at 6:59am   6 Most recent comment from Marko Davidović:Hello jason,We are glad to hear that everything is fine now. As for HMWP I will forward this to my colleagues so that they can take a closer look at this.If you have any more questions please open a ... Rees Linux CompatibilityClosed   wpDataTables   Updated February 20, 2023 at 8:05pm   4 Most recent comment from Miloš Jovanović:Hi, Rees  Firstly, my sincere apology for the waiting time on the reply. - There errors are returned by the server,  and only displayed by wpDataTables. There is no additional log within wpDataT ...