As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

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Public Tickets

Eduardo Condes Amelia basic to ProClosed   Amelia   Updated February 17, 2023 at 6:36am   4 Most recent comment from Marko Davidović:Hello Eduardo, You are most welcome, and we are glad that we were able to help you.  My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  There ar ... Radulescu Costin Ionut do not use premium in wordpressClosed   wpDataTables   Updated February 14, 2023 at 7:09pm   2 Most recent comment from Miloš Jovanović:Hi, Radulescu Thanks for reaching out to us. Sorry for the delay.If you don't see the Activation Tab in the main plugin settings, it means that you have the Lite plugin version installed. - Ple ... Christian Event shows up expanded in listClosed   Amelia   Updated February 14, 2023 at 5:16pm   8 Most recent comment from Uroš Jovanović:Hello Pablo,Thank you for reaching out to us.There is no solution at the moment as this is how it was designed, if you want, we can forward this to our developers for possible customization.Please le ... Oliver Barajas I'd like to know if the platform can do some specific tasksClosed Pre-purchase questions for Amelia   Updated February 14, 2023 at 3:24pm   2 Most recent comment from Uroš Jovanović:Hello Oliver,Thank you for reaching out to us.Please check the following article on what roles there are in Amelia and what permissions each role has.Please let me know if you have any other questions ... Jette Drøger Set up strong authentication - paymentsClosed   Amelia   Updated February 14, 2023 at 2:23pm   7 Most recent comment from Aleksandar Vuković:Thank you for letting me know, Jette!Please feel free to reach out to us if you have any further questions or concerns! Davide IT support - new featureClosed   Amelia   Updated February 14, 2023 at 2:04pm   2 Most recent comment from Uroš Jovanović:Hello DavideThank you for reaching out to us.I will have this passed to our developers for possible customization and will let you know as soon as possible.I appreciate your patience. Veljko Update pluginClosed   Amelia   Updated February 14, 2023 at 1:26pm   2 Most recent comment from Marko Davidović:Hello Veljko, Thank you for reaching out to us.This is due to your WordPress settings. Amelia has automatic update option but this needs to be set in your WordPress for Amelia and for other plugins.In ... Mike McClellan Dark themeClosed Pre-purchase questions for Amelia   Updated February 14, 2023 at 1:20pm   2 Most recent comment from Marko Davidović:Hello Mike, Thank you for your interest in our product.We do not have a theme, but you can customize your booking form in customize section like thisPlease note that some of the option and booking for ... Karen Statner Access to customer panelClosed   Amelia   Updated February 14, 2023 at 1:14pm   2 Most recent comment from Marko Davidović:Hello Karen, Thank you for reaching out to us. If it works for other users and not for some of them then they have issue with the credentials. Please ask them to reset the password and to check if th ... Nael Les modifications effectuées depuis le panel employé ne sont pas prisent en compte.Closed   Amelia   Updated March 6, 2023 at 2:13pm   3 Most recent comment from Marko Davidović:Hello Nael,There has been a little delay but it should be released in the next couple of days. We apologize for the inconvenience.We wish you all the best. Have a nice day.   Mahmoud Akil Bug on Date and Time slot changing unexpectedlyClosed   Amelia   Updated February 14, 2023 at 12:41pm   4 Most recent comment from Marko Davidović:Hello Mahmoud,We went on your site and we have made several bookings and each booking was created on a date and time that we have chosen. We can not replicate the issue and to be honest this is the f ... Jiri Congratulations! summary icon changeClosed   Amelia   Updated February 14, 2023 at 11:20am   5 Most recent comment from Uroš Jovanović:Hello Jiri,Glad to be able to assist you.Please let me know if you have any other questions. Jason Chong Filter by locationClosed   Amelia   Updated February 14, 2023 at 10:04am   2 Most recent comment from Marko Davidović:Hello, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia. You can only filter the appointments per these parameters I'll kindly ask you to add it ... Roshan Crasta Package email notification shows wrong timezoneClosed   Amelia   Updated February 14, 2023 at 7:32am   2 Most recent comment from Marko Davidović:Hello Roshan, Thank you for reaching out to us.1. You have option in general settings called Show booking slots in client time zone make sure that is enabled2. As for packages you have option durati ... Steve Master DetailClosed Pre-purchase questions for wpDataTables   Updated February 13, 2023 at 8:53pm   2 Most recent comment from Miloš Jovanović:Hi, Steve Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to re ...