We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Patrick Changing the Event Labels to Class on the frontendClosed   Amelia   Updated May 3, 2023 at 4:33pm   2 Most recent comment from Uroš Jovanović:Hello Patrick, Thank you for reaching out to us. Words can be changed using POEDIT or Loco Translate for example very easily. I suggest you install Loco Translate and then translate these strings ... Marina Problemas horarioClosed   Amelia   Updated May 3, 2023 at 4:26pm   2 Most recent comment from Uroš Jovanović:Hello Marina,Thank you for reaching out to us.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as ... P new line on comma (\n)Closed   wpDataTables   Updated May 3, 2023 at 3:30pm   4 Most recent comment from Miloš Jovanović:Hi, P.Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respond ... Guy Willett Merging cellsClosed   wpDataTables   Updated May 3, 2023 at 3:17pm   6 Most recent comment from Miloš Jovanović:Hi, Guy.Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respo ... Carolyn Knight Support not answering urgent request for helpClosed   wpDataTables   Updated May 3, 2023 at 3:10pm   4 Most recent comment from Miloš Jovanović:Hi, Carolyn and Brenda.Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than ... charly Display bug with a service wich is not savedClosed   Amelia   Updated May 3, 2023 at 2:24pm   10 Most recent comment from Uroš Jovanović:Hello Charly,Thank you for that and for your patience.I tested it out and the service that you mentioned is not displayed on the front-end booking form.Can you please test it out now and let me know ... Cricket Foster CustomizationClosed   Amelia   Updated May 3, 2023 at 1:03pm   2 Most recent comment from Marko Davidović:Hello Cricket, I'm afraid that we didn't quite get what you want to achieve exactly? Can you explain to us in a little more detail, and send us a couple of screenshots? We did not get any sc ... Al Jones Event shortcode ameliaevents and view calendar does not renderClosed   Amelia   Updated May 4, 2023 at 5:45am   5 Most recent comment from Marko Davidović:Hello Al,We just got the feedback from our colleagues and they have told us that they can not access your site. Can you send us a new login or can you create some staging site so that we can check thi ... Pascal Wu Front-end bugClosed   Amelia   Updated May 3, 2023 at 11:33am   4 Most recent comment from Uroš Jovanović:Hello Pascal,Thank you for clearing that up and for your patience.Issues like this usually occur when there is a conflict either with the theme currently active on your website, or another plugin you ... Sharon R Smith I cant figure out the best way to offer my products - room rentalClosed   Amelia   Updated May 3, 2023 at 9:40am   2 Most recent comment from Uroš Jovanović:Hello Sharon,Thank you for reaching out to us.Our plugin currently supports time slot booking during one day, so if it is just renting of co-working space for a couple of hours a day, then it is possi ... Brendan Pay LaterClosed   Amelia   Updated May 3, 2023 at 9:05am   3 Most recent comment from Uroš Jovanović:Hello Brendan,Glad to hear that the issue has been resolved.Please let me know if you have any other questions. Duane Helton Is a waiting list possible?Closed Pre-purchase questions for Amelia   Updated May 3, 2023 at 6:00am   4 Most recent comment from Marko Davidović:Hello Kaye, Yes, it should be implemented by the end of the year or sooner.  If you have any more questions please open your own separate ticket for each question and we will gladly help you ther ... Kelly Fidei EventsClosed   Amelia   Updated May 3, 2023 at 6:00am   2 Most recent comment from Marko Davidović:Hello Kelly, Thank you for reaching out to us. Yes, in this way. You can create events that will 8 days and you can set the times and days when this event will happen. In this case all 8 events will b ... Patrick Patterson scheduling AppointmentsClosed   Amelia   Updated May 3, 2023 at 5:57am   8 Most recent comment from Marko Davidović:Hello Patrick, You are most welcome, and we are glad if we were able to help you. If you have any more questions please open another ticket and we will gladly help you there. We wish you all the best. ... Stephanie Lawton Booking CapabilitiesClosed Pre-purchase questions for Amelia   Updated May 3, 2023 at 5:54am   2 Most recent comment from Marko Davidović:Hello Stephanie, Thank you for your interest in our product. You can create as many employees as you need there are limitations in Amelia, this only deepened on your hosting package.  Amelia can be t ...