Hello  Brian,

Thank you for reaching out to us.

For this purpose, you need to set up WooCommerce rules in Amelia.

You can choose which appointment, event, and package status in Amelia will match which order status in WooCommerce. When you change the order status in WooCommerce it will automatically be changed in Amelia. By default, you have three rules for status correlation, “On-hold”, “Processing” and “Completed”, but by clicking on the “Add rule” you can create more correlation between Amelia and WooCommerce statuses. When you click on that button a new section will appear with the following options, that you need to set: 

• “Order” dropdown, from which you can choose one of the WooCommerce order statuses that you want to correlate with status in Amelia
• “Apply On” is where you can define the rule which will trigger the change of the appointment status, and that an action can be either order creation or order update.
• “Booking”, here you choose the status in Amelia you want to correlate with the WooCommerce status, depending on if you are creating a rule for appointments, events, or packages.
• Lastly, on the “Payment” dropdown, you can choose the payment status that will be set, once the order is WooCommerce is created or updated. 

Please let me know if that helped you.

Looking forward to your reply.

Hello Brian,

Thank you for the update on this.

Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. 

We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties. 

You can write credentials here just check PRIVATE Reply so nobody can see them except us.

Hello Brian,

Thank you for the credentials.

We have noted this issue and passed this on to our developers. We hope that it will be resolved soon.

Please let me know if you have any other questions.

Hello Brian and Carlos, 

I hope that this will soon be resolved from our end, we will let you know as soon as possible.

Hello Brian,

We will include the fix for this in the update, so we will no longer need the WP admin account on your website.

In the meantime, please let me know if you have any other questions.