We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay

Public Tickets

Zsolt Czeizer Front-end delete appointmentClosed Pre-purchase questions for Amelia   Updated May 11, 2023 at 9:47am   2 Most recent comment from Marko Davidović:Hello Zsolt, Thank you for your interest in our product.Unfortunately, currently, this feature is not built-in in Amelia. Only the admin can delete things in Amelia. Employees can not delete the appoi ... Quentin Ober Remove Google Meet just for eventClosed   Amelia   Updated May 11, 2023 at 9:27am   2 Most recent comment from Uroš Jovanović:Hello Quentin,Thank you for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://fea ... Claire Amelia is unresponsiveClosed   Amelia   Updated May 11, 2023 at 7:40am   4 Most recent comment from Uroš Jovanović:Hello Claire,Thank you for the admin access link.Issues like this usually occur when there is a conflict either with the theme currently active on your website, or another plugin you have installed. ... Favio Alexander SOLICITO DEVOLUCION DE DINERO/ AMELIA FALLA DEMASIADO Y NO HAY BUEN SOPORTEClosed   Amelia   Updated May 11, 2023 at 8:59am   3 Most recent comment from Marko Davidović:Hello Favio,We just got the feedback from our colleagues and they have told us that a refund has been issued to you.We wish you all the best. Have a nice day.  Giannis Savvopoulos Amelia FunctionsClosed Pre-purchase questions for Amelia   Updated May 11, 2023 at 6:11am   2 Most recent comment from Marko Davidović:Hello Giannis, Thank you for your interest in our product.1) Max capacity of each class - Yes you set this up for each service 2) Based on its role - subscription, the classes will be filtered - Unfo ... David Club membershipClosed   Amelia   Updated May 11, 2023 at 6:07am   2 Most recent comment from Marko Davidović:Hello David, Thank you for reaching out to us.Unfortunately, no, currently, this feature is not built-in in Amelia. Amelia doesn't yet have a membership feature, but it will be developed as a par ... Andrei How to fix this visual issue?Closed   Amelia   Updated May 11, 2023 at 9:41am   3 Most recent comment from Marko Davidović:Hello Andrei,We just got the feedback from our colleagues and they have told us that to display the input field in full width, you should use only this part of css without the other part .page-id-172 ... natalya Email Event NotificationsClosed   Amelia   Updated May 11, 2023 at 5:29am   4 Most recent comment from Marko Davidović:Hello natalya,We are not familiar with send in blue account so we can not know what they are asking you. If you are using 3rd party plugin to send notifications please try and use WP mail instead SMT ... Sean Howell Text limit in Services Description, as Amelia is not saving!Closed   Amelia   Updated May 16, 2023 at 7:25am   5 Most recent comment from Marko Davidović:Hello Sean,We just got the feedback from our colleagues and they have told us that the description is TEXT in the database, which means it has about 65,000 characters. You need to go to diffchecker.co ... Ryo Nakamura (Google Calendar integration) Short service name, and so on.Closed   Amelia   Updated May 11, 2023 at 5:00am   4 Most recent comment from Marko Davidović:Hello Ryo,We hope so too, each vote counts. If you have any more questions please open a new separate ticket for each question and we will gladly help you there. We wish you all the best. Have a nic ... Angelo Zargari plugin wont load further after choosing payment on location methodClosed   Amelia   Updated May 11, 2023 at 4:59am   2 Most recent comment from Marko Davidović:Hello Angelo, Thank you for reaching out to us.We went on your site but as far as we can see everything is working fine you can see that in the screenshotsWe can not replicate the issue and when we tr ... James Packages disappeared!!! Urgent!!!Closed   Amelia   Updated May 11, 2023 at 4:19am   10 Most recent comment from Marko Davidović:Hello again James,Everything goes through us and this platform, but opening the duplicate ticket won't get you an answer faster since we do them in the order in which they arrive. And if 2 agents ... Zack capabilitiesClosed Pre-purchase questions for Amelia   Updated May 10, 2023 at 2:50pm   4 Most recent comment from Miloš Jovanović:Hi, Roshan.Sorry for the late reply.-I can see what you mean, for this use-case you would like to have two types of labels depending on the category of service that these providers are assigned to.W ... Miles Kitchen Limiting bookingsClosed Pre-purchase questions for Amelia   Updated May 10, 2023 at 2:06pm   2 Most recent comment from Uroš Jovanović:Hello Miles,Thank you for reaching out to us.1. 3. These options are possible in Amelia.2. At the moment, appointments in Amelia are limited to one day and cannot exceed that period.4. Can you please ... lynob web Employee Duration QuestionClosed   Amelia   Updated May 10, 2023 at 12:35pm   7 Most recent comment from Uroš Jovanović:Hello Máté,This would require a reconfiguration of certain plugin components and would take some time to be implemented. As our developers are currently busy, there is no ETA on when this would be ...