1) Est-ce qu'il est possible d'avoir plusieurs services dans le même panier ? C'est-à-dire qu'un client va sur mon site, fait une réservation d'un service appeler "balade de chien" à 50€. Ce service s'ajoute au panier, puis mon client décide de prendre un autre de mes services "éducation de chien" à 150€. Le problème, c'est que le premier service "balade de chien" est automatique, supprimé et remplacer par le deuxième service "éducation de chien". Du coup est ce que c'est possible d'avoir les deux dans le même panier (panier woocommerce) ?
2) Est-ce que c'est possible d'ajouter de frais kilométrique dans Amélia ? C'est-à-dire que moi je suis éducateur chien à paris, parfois je dois me déplacer chez le client pour aller balader son chien, mais parfois le client habite à + de 50 kilométre de chez moi. j'aimerais ajouter une option sur ma page de paiement qui me permettrait de calculer automatiquement les frais kilométriques de mon domicile à celui du client et le facturer en conséquence. Par exemple, moi, je suis dans 12eme arrondissement de paris, si mon client est au 6eme arrondissement de paris, je dois pouvoir la facture de 30€ de frais kilométrique. Est-ce que c'est possible pour Amélia ?
Please note that the official support language is English, and we have to use Google Translator to try and understand other languages. Since a lot can be lost in translation, we apologize in advance if we misunderstood some segments of your message, and we also ask you to please translate your future messages to English.
Thank you for your understanding.
1. The integration with WooCommerce works this way, and it doesn't accept more than one product if an Amelia product is present. There's a possible workaround, though.
Please note that this hasn't been thoroughly tested, but a few of our customers have confirmed that it works as expected.
Please access this script: ../wp-content/plugins/ameliabooking/src/Infrastructure/WP/Integrations/WooCommerce/WooCommerceService.php and comment line 604, in the "addToCart" method:
$wooCommerceCart->remove_cart_item($wc_key);
This should allow you to add more than one appointment to the cart.
Please let me know if it works.
2. There's no way for Amelia to calculate this, but you could add mandatory Extras to your services, so your customers choose their district and each district has its own price. For example, you'd change the word "Extra" and "Extras" in the Customize section of Amelia, so it says "District" and since it's a mandatory field, you'd charge them depending on the selected Extra.
The 12th district (your district) would be a $0 (free) extra, while the 6th district would cost additional 30€. That's the only workaround for now.
Let me know if there's anything else I can do to help.
Thank you very much for your answer. For the addition of several products in the basket it works well, it's great!
I have a last question : Is it possible to propose employees randomly? I'll give you an example, I have 3 employees, Nathan, Pierre and Mégane. When a person chooses a service, he must choose an employee with whom to do it. I would like that the person does not have to make the choice, and that an employee is automatically fixed to him, and that in a random way. Is it possible ?
Thank you for your response, but I think it's not complete.
What we want is for Amelia to automatically select an employee at random and assign them to all the services. For example, if we have a dog education service and a client wants to book a minimum of 6 sessions, we would like Amelia to automatically select one dog educator for all 6 sessions instead of mixing multiple educators for the 6 sessions.
We are encountering another problem. Some of our customers who try to make a reservation receive an error message at the end of their booking saying "this time slot is not available". However, if the time slot was not really available, it should not have been displayed from the beginning when they made their selection on the calendar.
Do you have a solution to avoid having time slots blocked when they are actually available?
In our upcoming update (should be released within a week or two), we will add the option to keep the same employee throughout the entire Package if the Employee was selected during booking. If I understood correctly, you'd want this behavior even when the customer doesn't select an employee during booking.
As for the "This time slot is not available" message - can you please check if you maybe applied the booking limit, either in Amelia Settings/Roles/Customer:
"Yes, indeed, we would like this behavior even when the client does not select an employee."
"No, not all client limit parameters and service settings are enabled. Could the issue be related to the general settings, specifically the default time slot duration of 15 minutes that we have set?"
"Also, is it possible that my WP Rocket extension is linked to this?"
"We have also noticed a bug with the services. It happens from time to time. Here is a screenshot."
I will forward your suggestion to our developers, so they can consider it for future updates.
Does this issue with "Time slot is not available" message happen with a specific service, or for all services? Are you using the latest version of Amelia (6.2.3)?
This has nothing to do with the Default Time Slot Step - it's only there to define the intervals in which you can create durations in Amelia.
What's the URL where we can see the bug you've shown in the screenshot?
- Yes, we are using Version 6.2.3 - it occurs with a special service, with our "Premium Perseverance Formula (8 classes)" offer - Here is the link of the page where the bug appears in screenshot. In this same link you also have the offer I am talking about "Premium Perseverance Formula (8 lessons)" which shows us that the slot is not available, I let you try
Is this setting not causing my problem? (see screenshot)
the biggest problem is that "Time slot is not available" sign when trying to book a service. We did an event last weekend and we couldn't cash people... we lost 2000€... it's starting to get serious. Thank you for helping me I only have you who can help me I have tried everything.
If you want the codes of my site to go see directly I can give them to you
I tried booking the "Formule Persévérance Premium (8 cours)" package, but I'm being redirected to the WooCommerce cart, where I can't continue without a card:
Can you please record your screen, showing me how I can replicate this issue?
Also, please forward the wp-admin (administrator) credentials, so I can log in and take a look. Since this is a public ticket, please make sure to enable the PRIVATE response when you send me the login URL and the credentials.
hello, ok here is the link of a recording where I order and it blocks. We noticed that the blocking happens when we take a date in June and choose the canine educator Pierre Mathieu
I checked your website but I can't see any issues so this ticket has been reported to our developers. As soon as I hear from them I will get back to you.
when do you think you will have an answer? it's becoming urgent my client is very unhappy with Amélia's service, he is losing a lot of money. I gave you my access codes to the website + a video what more do you need?
If yes - I'll ask you to install the Duplicator plugin. It will generate a couple of files that you can send me (along with the log-in credentials), and then I can create an exact copy of your website, see what the issue is and try to resolve it.
The Duplicator plugin can export only up to 500MB of data, so if your site is bigger than that, please use the All-in-One WP Migration plugin.
Please note that the files will be too large to attach to the ticket, so you can upload them via wetransfer.com and just send me the link.
Since this is a public ticket, make sure to enable the PRIVATE response when sending us the file.
hello, I'm sorry, but no it won't be possible. This site is a professional site, I cannot copy it and give it to you just like that, there is a lot of very personal information on it...
I gave you codes so that you can connect, you can do your tests directly on it. You create a new service that you call "service test" and then you test things.
We've had this problem for almost a month now, a lot of money has been lost... please find a solution for us this week, otherwise we'll be forced to terminate the contract with Amélia. We can't jeopardize our business just because of a WordPress plugin.
a priori the problem comes either from the agenda, or from the availability, or from the fact that dates remain in the basket of people and perhaps blocked for the others, perhaps a question of cache... Or perhaps be a setting on amelia. Really, it's urgent, please find me the solution.
Do you have any other customers who have this kind of problem ???
We don't have all the necessary logins in order to troubleshoot the plugin and see where the issue is coming from (we only have a WordPress account, while debugging requires access to files (FTP) and the database).
Also, troubleshooting a live website is not a good practice because it can break the site. This is why our developers would require a duplicate of the site. We have no interest in your website or your data, we only want to isolate and resolve the issue you're experiencing.
There are customers with this error but they are generated by limiting the number of appointments a customer can book which is deactivated for the service/package this is occurring. This is why we cannot pinpoint what the issue is just by looking at your website - a series of tests need to be conducted.
Another option (without duplicating the website) would be to create a copy of your site on a staging environment and provide us with the aforementioned FTP and database access credentials.
Hello, when a customer wants to book several dates for a course and he encounters the error message "The time slot is not available". Is there a way to find out which time slot exactly is blocking a booking? instead of testing all dates ???
Bonjour, j'ai plusieurs demande à vous faire
1) Est-ce qu'il est possible d'avoir plusieurs services dans le même panier ? C'est-à-dire qu'un client va sur mon site, fait une réservation d'un service appeler "balade de chien" à 50€. Ce service s'ajoute au panier, puis mon client décide de prendre un autre de mes services "éducation de chien" à 150€. Le problème, c'est que le premier service "balade de chien" est automatique, supprimé et remplacer par le deuxième service "éducation de chien". Du coup est ce que c'est possible d'avoir les deux dans le même panier (panier woocommerce) ?
2) Est-ce que c'est possible d'ajouter de frais kilométrique dans Amélia ? C'est-à-dire que moi je suis éducateur chien à paris, parfois je dois me déplacer chez le client pour aller balader son chien, mais parfois le client habite à + de 50 kilométre de chez moi. j'aimerais ajouter une option sur ma page de paiement qui me permettrait de calculer automatiquement les frais kilométriques de mon domicile à celui du client et le facturer en conséquence. Par exemple, moi, je suis dans 12eme arrondissement de paris, si mon client est au 6eme arrondissement de paris, je dois pouvoir la facture de 30€ de frais kilométrique. Est-ce que c'est possible pour Amélia ?
Merci d'avance pour vos réponses
Hello Milove.
Thank you for reaching out to us.
Please note that the official support language is English, and we have to use Google Translator to try and understand other languages. Since a lot can be lost in translation, we apologize in advance if we misunderstood some segments of your message, and we also ask you to please translate your future messages to English.
Thank you for your understanding.
1. The integration with WooCommerce works this way, and it doesn't accept more than one product if an Amelia product is present. There's a possible workaround, though.
Please note that this hasn't been thoroughly tested, but a few of our customers have confirmed that it works as expected.
Please access this script: ../wp-content/plugins/ameliabooking/src/Infrastructure/WP/Integrations/WooCommerce/WooCommerceService.php and comment line 604, in the "addToCart" method:
This should allow you to add more than one appointment to the cart.
Please let me know if it works.
2. There's no way for Amelia to calculate this, but you could add mandatory Extras to your services, so your customers choose their district and each district has its own price. For example, you'd change the word "Extra" and "Extras" in the Customize section of Amelia, so it says "District" and since it's a mandatory field, you'd charge them depending on the selected Extra.
The 12th district (your district) would be a $0 (free) extra, while the 6th district would cost additional 30€. That's the only workaround for now.
Let me know if there's anything else I can do to help.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
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Thank you very much for your answer. For the addition of several products in the basket it works well, it's great!
I have a last question :
Is it possible to propose employees randomly?
I'll give you an example, I have 3 employees, Nathan, Pierre and Mégane.
When a person chooses a service, he must choose an employee with whom to do it. I would like that the person does not have to make the choice, and that an employee is automatically fixed to him, and that in a random way. Is it possible ?
Hello Milove.
You can remove the employee selection through Amelia/Customize section.
Depending on the form you're using, you need to select a different form:
Step-by-Step Booking Form 2.0 or Booking Forms 1.0
The 2.0 form hides the employees through the step "Service Selection" -> "Options":
The 1.0 form hides the employees when you scroll down and click on the pencil symbol next to "Employees":
I hope that helps.
Kind Regards,
Aleksandar Vuković
[email protected]
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Hi,
Thank you for your response, but I think it's not complete.
What we want is for Amelia to automatically select an employee at random and assign them to all the services. For example, if we have a dog education service and a client wants to book a minimum of 6 sessions, we would like Amelia to automatically select one dog educator for all 6 sessions instead of mixing multiple educators for the 6 sessions.
We are encountering another problem. Some of our customers who try to make a reservation receive an error message at the end of their booking saying "this time slot is not available". However, if the time slot was not really available, it should not have been displayed from the beginning when they made their selection on the calendar.
Do you have a solution to avoid having time slots blocked when they are actually available?
Here is the website in question (this may help you): https://olykan.fr/education-canine-a-paris/#cours
Hello again Milove.
In our upcoming update (should be released within a week or two), we will add the option to keep the same employee throughout the entire Package if the Employee was selected during booking. If I understood correctly, you'd want this behavior even when the customer doesn't select an employee during booking.
As for the "This time slot is not available" message - can you please check if you maybe applied the booking limit, either in Amelia Settings/Roles/Customer:
Or in the service itself:
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
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Thanks for you reponse
"Yes, indeed, we would like this behavior even when the client does not select an employee."
Attached files: WhatsApp Image 2023-05-10 à 15.04.15.jpg
Hi again Milove.
I will forward your suggestion to our developers, so they can consider it for future updates.
Does this issue with "Time slot is not available" message happen with a specific service, or for all services? Are you using the latest version of Amelia (6.2.3)?
This has nothing to do with the Default Time Slot Step - it's only there to define the intervals in which you can create durations in Amelia.
What's the URL where we can see the bug you've shown in the screenshot?
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
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Good morning,
- Yes, we are using Version 6.2.3
- it occurs with a special service, with our "Premium Perseverance Formula (8 classes)" offer
- Here is the link of the page where the bug appears in screenshot. In this same link you also have the offer I am talking about "Premium Perseverance Formula (8 lessons)" which shows us that the slot is not available, I let you try
Is this setting not causing my problem? (see screenshot)
Oops I forgot to send you the link, the amelia form is at the bottom of the page
https://olykan.fr/education-canine-a-paris/
the biggest problem is that "Time slot is not available" sign when trying to book a service. We did an event last weekend and we couldn't cash people... we lost 2000€... it's starting to get serious. Thank you for helping me I only have you who can help me I have tried everything.
If you want the codes of my site to go see directly I can give them to you
Hey Milove
I tried booking the "Formule Persévérance Premium (8 cours)" package, but I'm being redirected to the WooCommerce cart, where I can't continue without a card:
Can you please record your screen, showing me how I can replicate this issue?
Also, please forward the wp-admin (administrator) credentials, so I can log in and take a look. Since this is a public ticket, please make sure to enable the PRIVATE response when you send me the login URL and the credentials.
Kind Regards,
Aleksandar Vuković
[email protected]
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Thank you for the login credentials, Milove, but I can't replicate the issue, so I don't know what needs to be looked at.
Can you please record your screen and show me how the issue is replicated on your end?
Kind Regards,
Aleksandar Vuković
[email protected]
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hello, ok here is the link of a recording where I order and it blocks. We noticed that the blocking happens when we take a date in June and choose the canine educator Pierre Mathieu
https://www.loom.com/share/2999a46525564ac4813ac6f3227523bf
Thank you for the video, Milove.
I checked your website but I can't see any issues so this ticket has been reported to our developers. As soon as I hear from them I will get back to you.
I apologize for this inconvenience and the delay!
Kind Regards,
Aleksandar Vuković
[email protected]
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when do you think you will have an answer? it's becoming urgent my client is very unhappy with Amélia's service, he is losing a lot of money. I gave you my access codes to the website + a video what more do you need?
Hi again Milove.
I'll ask our developers if they can take a look at this today and I'll get back to you as soon as I hear from them.
Sorry for the delay.
Kind Regards,
Aleksandar Vuković
[email protected]
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Hey Milove.
Can you clone your website?
If yes - I'll ask you to install the Duplicator plugin. It will generate a couple of files that you can send me (along with the log-in credentials), and then I can create an exact copy of your website, see what the issue is and try to resolve it.
The Duplicator plugin can export only up to 500MB of data, so if your site is bigger than that, please use the All-in-One WP Migration plugin.
Please note that the files will be too large to attach to the ticket, so you can upload them via wetransfer.com and just send me the link.
Since this is a public ticket, make sure to enable the PRIVATE response when sending us the file.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
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hello, I'm sorry, but no it won't be possible. This site is a professional site, I cannot copy it and give it to you just like that, there is a lot of very personal information on it...
I gave you codes so that you can connect, you can do your tests directly on it. You create a new service that you call "service test" and then you test things.
We've had this problem for almost a month now, a lot of money has been lost... please find a solution for us this week, otherwise we'll be forced to terminate the contract with Amélia. We can't jeopardize our business just because of a WordPress plugin.
a priori the problem comes either from the agenda, or from the availability, or from the fact that dates remain in the basket of people and perhaps blocked for the others, perhaps a question of cache... Or perhaps be a setting on amelia. Really, it's urgent, please find me the solution.
Do you have any other customers who have this kind of problem ???
Hi again Milove.
We don't have all the necessary logins in order to troubleshoot the plugin and see where the issue is coming from (we only have a WordPress account, while debugging requires access to files (FTP) and the database).
Also, troubleshooting a live website is not a good practice because it can break the site. This is why our developers would require a duplicate of the site. We have no interest in your website or your data, we only want to isolate and resolve the issue you're experiencing.
There are customers with this error but they are generated by limiting the number of appointments a customer can book which is deactivated for the service/package this is occurring. This is why we cannot pinpoint what the issue is just by looking at your website - a series of tests need to be conducted.
Another option (without duplicating the website) would be to create a copy of your site on a staging environment and provide us with the aforementioned FTP and database access credentials.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
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Thank you, Milove, I'll forward it to our developers but please note that we can't guarantee anything without being able to debug the plugin.
We'll do our best, but without being able to troubleshoot through FTP and/or check the database for errors, we cannot make any promises.
I'll get back to you when I hear from our developers.
Kind Regards,
Aleksandar Vuković
[email protected]
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Thank you, Milove.
I forwarded them to our developers and I'll get back to you as soon as I hear from them.
Kind Regards,
Aleksandar Vuković
[email protected]
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Hello, when a customer wants to book several dates for a course and he encounters the error message "The time slot is not available". Is there a way to find out which time slot exactly is blocking a booking? instead of testing all dates ???
Hi again Milove
I already provided a response to this question in another ticket:
https://tmsplugins.ticksy.com/ticket/3382494/
Please check it out.
Kind Regards,
Aleksandar Vuković
[email protected]
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